Good Evening,We apologize we did not meet your expectations. We do offer bottled water upon request and are happy to have it delivered to your room. Valet parking is a service we provide and our parking rates are competitive with other hotels in the area. The fitness center and pool are part of our amenities and we are sorry you did not enjoy them but hope you can give us another opportunity. Thank you!

Hello Pauline,Thank you for sharing your detailed experience with us! We apologize for the AC and restaurant experience. We certainly hope you enjoyed your experience otherwise. As we appreciate having you as our guest, we do hope to see you again sometime in the near future.Kindest Regards

Hello Gary,Thank you for sharing your feedback with us! We apologize for our restaurant hours of operation and will certainly share your concerns with our food and beverage management team. We do hope you enjoyed your stay otherwise.Kindest Regards

Thanks for staying with us! We appreciate your feedback!

Hello Gilberto,We are delighted to hear you enjoyed your stay with us, and your words regarding our staff is much appreciated and very kind! We appreciate having you as our guest, and do hope we will see you again sometime in the near future. Sunny Regards

Hello Colin,Thank you for sharing your feedback with us! We appreciate having you as our guest, and do hope we will see you again in the near future.

Hello Anna,Thank you for sharing your kind words and lovely feedback. We appreciate having you with us, and do hope we will see you again sometime in the near future.Kind Regards

Hello James,We sincerely apologize for the inconviences you experienced during your time with us. We do care about your experience and hope we'll have the opportunity in the future to turn your vision of us around. As a gesture of good will, I have refunded your resort fees for the time you were with us, and hope that we will see you again in the future.Kind Regards

Hello Tracy, Thank you for sharing your feedback with us, and we apologize your stay did not have the same feel as years past. We do hope this experience wont warrant you from visiting with us again, as we have lots of upcoming events that may be in line with what you've experienced before. We hope we'll see you again!

Thanks for staying with us! We appreciate your feedback!

Hello Marcel,We are delighted to hear you enjoyed your time with us, and took advantage of our amenities! We look forward to seeing you sometime in the near future.Sunny Regards

Hello Anand,Thank you for sharing your feedback with us, and we apologize that the stay was not as comfortable as anticipated. We understand the importance in having a comfortable in room experience, and do hope we'll have the opportunity in the future to turn your vision around.Kindest Regards

Thanks for the positive review! We appreciate your feedback!

Hello Diane,Thank you for sharing your feedback with us, and we apologize for the union strike noise disturbance and truly regret this impacted your stay. We appreciate having you as our guest and would like to speak with you directly regarding your time with us. I look forward to speaking with you soon.Kind RegardsAdamGuest Experience Manager

Thanks for staying with us. We appreciate your feedback.

Thanks for staying with us! We appreciate your feedback!

Thanks for staying with us! We appreciate your feedback!

Thanks for staying with us! We appreciate your feedback!

Hello Cleo, Thank you for sharing your feedback with us, and we are delighted to hear you enjoyed the room. We do hope we'll see you again sometime in the near future.Kind Regards

Hello Ricardo,Thank you for sharing your feedback and we apologize for the union noise disturbance. We hope to have the matter resolved soon, but do hope you enjoyed your stay otherwise. We hope we'll be seeing you again in the near future.Kind Regards

Thank you for the wonderful review! We are thrilled that you enjoyed our amenities and the staff was welcoming and accommodating. We hope to see you again!

Hello Sandra,Thank you for sharing your kind words and lovely feedback with us! We look forward to seeing you again in the near future.Kind Regards

Hello Poinciana,Thank you for sharing your feedback with us, and certainly apologize for any inconviences you experienced during your time with us. We hope we'll have the opportunity to speak with you directly to gather further details regarding your time with us as your feedback is important to us. Kindest Regards

Hello Joshua,We are delighted to see you enjoyed your time with us, and hope we will see you again in the near future.Kindest Regards

Hello Stefan,Thank you for choosing to stay with us, and we look forward to seeing you again in the near future!Sunny Regards

Hello Braden,Thank you for sharing your lovely feedback, and we will be sure to pass along the kind words to Claudia. We hope we'll be seeing you again in the near future.Kind Regards

Hello Laura C,Thank you for sharing your feedback with us! We will certainly share your kind words with our team, and we hope we'll be seeing you again in the near future.Sunny Regards

Hello Kevin,Thank you for sharing your feedback with us! We will certainly share this with our housekeeping team to make sure these details are not overlooked, but are delighted to hear you enjoyed your stay otherwise. We hope we'll see you again in the near future.Kind Regards

Hello Nicole,Thank you for sharing your lovely words and kind feedback with us! We look forward to seeing you again in the near future.Kind Regards

Thank you for staying with us! We appreciate your feedback!

Hello Abigail,We are delighted to see you enjoyed your experience with us, and look forward to seeing you again in the near future.Kind Regards

Hello Evelise,Thank you for sharing your kind words with us! We hope to see you again in the near future!Sunny Regards

Hello Bryan,Thank you for choosing to stay with us! We apologize for any inconviences you experienced during your time with us, and hope we'll have an opportunity in the future to turn your vision of us around. Kind Regards

Hello Everton,We apologize for the late check in, and will certainly reiterate your feedback to our housekeeping team. We appreciate having you as our guest, and certainly hope you enjoyed your stay otherwise.Kind Regards

Hello Maria,Thank you for sharing your detailed feedback with us! We appreciate your kind words regarding our staff, and apologize for the union strike disturbance. We appreciate having you as our guest, as well as your patience with the situation. We hope to see you again sometime in the near future.Kindest Regards

Hello Stacy,Thank you for sharing your kind words and lovely feedback! We hope we will see you again sometime in the near future.Kind Regards

Hello Karen,Thank you for sharing your lovely words and kind feedback with us! We appreciate having you as our guest, and look forward to seeing you again in the near future.Kind Regards

Hello Bruce,Thank you for choosing to stay with us, and we look forward to seeing you again in the near future.Sunny Regards

Thanks for staying with us! We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Hello John,We apologize for the inconviences the union strike disturbance caused, and as we support our union members, we hope to have the matter resolved in a timely and graceful manner. Again, we apologize for the disturbance, and do hope to welcome you back in the future under different circumstances.Kind Regards

Hello Miranda,We apologize for the inconviences the union strike disturbance may have caused and wish this was not the case during your time with us. We certainly hope we will be able to see you again under different circumstances.Kindest Regards

Hello Iwona,We apologize for the union strike disturbance. As we support our union members, we hope to have the matter resolved in a timely and graceful manner. We do hope that we will be able to welcome you back with us certainly under different circumstances.Kindest Regards

Hello Ross,Our sincere apologies regarding the union strike disturbance. Although we are unaware when a strike will take place, we do hope to have the matter resolved in a timely and graceful manner. We appreciate your patience, and do hope to see you again in the future under different circumstances.Kindest Regards

Hello Donald,Thank you for sharing your kind words and lovely feedback with us. We are delighted to hear you enjoyed your time with us, and will reiterate your wonderful words to our team. We look forward to seeing you again in the near future.Kindest Regards

We sincerely apologize for the inconveniences you experienced during your time with us. Shelley, we are very sorry for the noise disturbance. We do not always know when the union strike will put on a demonstration but apologize this happened during your time with us. We understand the importance of a great in room experience and understand the union strike noise disrupted this. As we support our union members, we hope to have the matter resolved promptly and gracefully. We have waived the valet and guest amenity fee, please allow 3 – 5 business days to see a refund back to your credit card.Kindest Regards

Hello Misha,Thank you for choosing to stay with us, and we apologize for any inconviences you experienced during your time with us. We do hope that we will have the opportunity in the future to turn your vision of us around. Kindest Regards

Thank you for the wonderful review and we are glad you enjoyed your stay. We hope to see you again!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us! We appreciate your feedback!