Dear Christian Thank you for your comments.It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts appreciated. Your comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We hope you visit us again and of course, we will be very pleased to welcome you. Best Regard Lucía López Hidalgo Guest Experience Manager

Dear Guest Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours. We will take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product. We would be glad to have the opportunity to receive you once again in our Hotel and change your last impression. Next time do not hesitate to contact us directly for any kind of assistance you may need. Best Regards

Dear Guest It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated. Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We hope you visit us again and of course we will be very pleased to welcome you. Best Regards

Estimada Gabriele En nombre de todo el equipo humano de Melia le agradecemos de todo corazón los comentarios tan positivos que nos ha traslado de nuestro personal Esperamos poder tenerle nuevamente con nosotros y volver a superar sus expectativas. Gracias de nuevo y feliz semana

Estimado Cliente Muchas gracias por sus comentarios y por la valoración positiva que hace acerca de su experiencia vivida en nuestro establecimiento Si algo nos preocupa es ofrecer un buen trato y servicio a todos nuestros huéspedes, y saber que lo hemos alcanzado en su caso es muy gratificante para todo el equipo del Hotel Madrid Plaza España. Tratamos de convertir un viaje en una experiencia. Deseamos seguir contando con su confianza y darle nuevamente la bienvenida. A la espera de esta ocasión aprovechamos para mandarle un cordial saludo

¡Muchísimas gracias por su valoración! Nos alegra saber que su estancia ha sido tan satisfactoria. Estaremos encantados de volver a recibirle en su próximo viaje a Madrid. ¡Estamos a su entera disposición!

Muchísimas gracias por su valoración tan positiva. Nos alegra saber que su estancia ha sido tan satisfactoria y que ha disfrutado de nuestra fantástica ubicación en pleno corazón de Madrid. Estaremos encantados de volver a recibirles en su próximo viaje a Madrid. Estamos a su entera disposición. Reciba un cordial saludo, David Gordo Assistant Manager.

Nos alegra saber que su estancia ha sido tan satisfactoria y que tanto nuestra fantástica ubicación en pleno corazón de Madrid, el bufet de desayuno y la atención recibida han sido de su agrado. Estaremos encantados de volver a recibirles en su próximo viaje a Madrid.