Dear Alessandro, First of all, we wanted to thank you for your time in sharing with us all your experience in our hotel and with other users. We are glad to know that we serve you as you deserve and your stay has been as pleasant as possible. We hope to have the opportunity to receive you again for our hotel, we will be happy to assist you. Greetings from Madrid, Front Desk Dpto.

Dear Mr. Franco, First of all we thank you for your opinion and share it with other users. We feel you will not enjoy your stay to the fullest; We will try to solve the problem indicated. We look forward to receiving you again for our hotel. Thanks for your opinion. Greetings. Front Desk Dpto.

Estimado Pierantonio, En primer lugar quería agradecerle el tiempo destinado en compartir con nosotros su experiencia en nuestro hotel. Para nosotros todos y cada uno de los comentarios de nuestros clientes son muy importantes, para mejorar día a día en la calidad de nuestros servicios. Esperamos poder recibirle nuevamente por nuestro hotel, nosotros estaremos encantados. Saludos desde Madrid, Dpto. Recepción.