Caro Daniele,Grazie per aver trovato il tempo di lasciare una recensione così bella.Siamo lieti di sapere che, in generale, siete stati soddisfatti del vostro soggiorno e soprattutto per quanto riguarda la nostra posizione.Per il vostro prossimo soggiorno a Madrid, Daniele, si prega di considerare di stare di nuovo con noi.Cari salutiJames Tejada.Servizio ospiti

Dear guest,Thank you for choosing us and for your comments.We are proud to know that you enjoyed your stay and that we met your expectations.We will be delighted to welcome you again on your next visit to our city.Receive a cordial greeting from the entire Petit Palace Posada del Peine team.Sincerely,Jorge Fernánez.Experience Manager.

Dear Marco, Thank you very much for your kind words. It has been a pleasure to host you and we hope to see you again in the future. Kind regards

Caro Carmine,Grazie mille per aver dedicato qualche minuto a condividere la sua recensione con l'intera comunità di Expedia.È un vero piacere per tutto il team del Petit Palace Posada del Peine scoprire che il vostro soggiorno presso di noi è stato un'esperienza completamente soddisfacente e che la nostra posizione privilegiata vi ha permesso di godere di tutti i luoghi emblematici che si trovano a pochi minuti a piedi dalla nostra struttura. Ci auguriamo di potervi riaccogliere molto presto e cogliamo l'occasione per inviarvi i nostri più cordiali saluti.Esther Manzano - Experience Manager

Caro Carlo,Grazie mille per aver condiviso con tutta la comunità di Expedia la sua opinione dopo il suo recente soggiorno al Petit Palace Posada del Peine.Tutti noi dell'hotel siamo molto felici di sapere che il vostro soggiorno è stato di vostro gradimento. Vorremmo ringraziarvi per aver sottolineato il trattamento ricevuto e la colazione, cerchiamo di farvi sentire a casa e crediamo che non ci sia modo migliore per farlo che con un trattamento accurato e una colazione incredibile.Ci auguriamo di essere il vostro hotel di riferimento per i futuri soggiorni a Madrid.Cordiali saluti,Iñaki GalveHost Petit Palace Posada del Peine

Dear guest, Thank you so much for your review! All our customers feedback let us improve everyday and this is the reason why all of them are always welcome. By this year we will start working with a company for renting electric scooters. There are some companies downtown anyway to rent them. We indeed apologise if we weren´t able to explain you where they were or how to rent them. I wish we had another chance to see you again in your next visit to Madrid. Best regards Eduardo Gómez Experience Manager

Dear guest, Thank you so much for sharing your experience. It is a pleasure to check that your stay was positive. I wish we had another chance to see you again in your next visit to Madrid. Best regards Eduardo Gómez Experience Manager

Dear guest, Thank you for sharing your experience! It is a pleasure to read that your stay was positive as this is the reason why we all work hard everyday. I wish we had another chance to see you again in your next visit to Madrid. Best regards! Eduardo Gómez Experience Manager

Dear guest, First of all, thank you very much for sharing your experience with us. It is a pleasure to read that we could safisfied your needs. On the other hand, we know there are always things to improve and that is the reason why your opinion is very important for us. We kindly reccomend you for future reservations to choose our double superior room in order to have a more pleasant and spacious room. Looking forward to seeing you again. Best regards, Elena Millor Guest Service

Dear guest, Thank you very much for your review! It is a great pleasure to read that you enjoyed your stay here. I will let the staff know the good job they made to continue on the same way in the future. Looking forward to welcoming you again really soon. Best regards, Elena Millor Guest Service

Gentile Monica, Tante grazie per il tempo impiegato nel invio della sua recensione. Veramente mi piace che il suo soggiorno sia stato totalmente positivo. Faró sapere a tutto lo staff circa il suo lavoro :-) Speriamo avere un´altra opportunitá di rivederla nel suo prossimo viaggio a Madrid. Cordiali saluti Eduardo Gómez Experience Manager

Gentile ospite, Grazie per il tempo impiegato nel invio della sua recensione. Veramente é un piacere leggere che ha avuto un bel soggiorno nel nostro albergho :-) Speriamo avere un´altra opportunitá di rivederla nel suo prossimo viaggio a Madrid. Cordiali saluti Eduardo Gómez Experience Manager

Dear guest, Let me thank you first of all for the time taken on submitting your survey. Our efforts are always guided in order to achieve the best experience and we couldn´ t achieve it a hundred percent. I am glad to check that the stay was positive anyway. I wish we had another chance to see you again in your next visit to Madrid. Best regards Eduardo Gómez Experience Manager

Dear guest, Let me thank you for the time taken on submitting your review. I am glad to read that your overall stay was positive. I just want you to explain regarding the issue you suffered is that staff cannot take any money out from the cashier. This is the reason why the phoned me and asked me for permission to do it. I wish we had another chance to see you in your next visit to Madrid. Best regards Eduardo Gómez Experience Manager

Gentile Stefano, Grazie per il suo giudizzo! Veramente é un piacere leggere che il suo soggiorno é stato totalmente positivo. Speriamo avere un´altra opportunitá di rivederla nel suo prossimo viaggio a Madrid. Cordiali saluti Eduardo Gómez Experience manager

Gentile ospite, Tante grazie per il tempo impiegato nel invio della sua recensione. Veramente mi piace leggere che ha avuto un bell soggiorno nel nostro albergho. Speriamo avere un´altra opportunitá di rivederla nel suo prossimo viaggio a Madrid. Cordiali saluti Eduardo Gómez Jefe de recepción

Gentile ospiti, Grazie per il tempo impiegato nel invio della sua recensione! Veramente mi piace leggere che ha avuto un bell soggiorno nel nostro albergho. Speriamos avere un´altra opportunitá di rivederla nel suo prossimo viaggio a Madrid. Cordiali saluti! Eduardo Gómez Jefe de recepción

Gentile ospite, Le ringrazio per il tempo impiegato nel invio della sua recensione. Veramente mi piace che ha avuto un bell soggiorno nel nostro albergho. Speriamo avere un´altra opportunitá di rivederla nel suo prossimo viaggio. Cordiali saluti Eduardo Gómez Jefe de recepción

Gentile Anita, Grazie per il tempo impiegato nel invio della sua recensione. Veramente é un piacere leggere che ha avuto un bell soggiorno con noi. Speriamo avere un´altra opportunitá di rivederla nel suo prossimo viaggio. Cordiali slauti Eduardo Gómez Jefe de recepción

Gentile cliente,   Grazie per aver dedicato del tempo per condividere il tuo feedback. Mentre vorrei che tu avessi un'esperienza migliore, è un feedback come questo che apprendiamo e utilizziamo per migliorare. Lavoriamo duramente per offrire un'esperienza ospite eccezionale, ed è evidente in questo caso che non siamo all'altezza. Come sapete l'hotel ha diversi tipi di camere per famiglie. Purtroppo nessuno di loro ha le stesse dimensioni o le stesse visualizzazioni. Se dovesse succedere di nuovo e non ti sentissi a tuo agio, ti prego ti prego di venire alla reception, cercheremo di fare del nostro meglio e trovare una soluzione, controllando le possibilità di cambiare il tipo di camera il prima possibile a seconda del nostro disponibilità. Se ci dai una nuova opportunità, posso assicurarti che faremo del nostro meglio per darti una grande esperienza alberghiera Cordiali saluti Carolina Cervera (Manager)

cara Monica Grazie per i vostri commenti. me dispiace non è piaciuta la camera d'albergo. Non tutti hanno la stessa dimensione e si affacciano sul cortile interno, che dipende dal tipo di camera e prezzo. Mettere sempre la descrizione modo che i clienti sanno cosa prenotare, si provvederà a controllare che tutto viene pubblicato. Spero che ci danno un'altra possibilità la prossima volta che si torna a Madrid saluti Esther Fernández Front Desk Manager

Caro Ospite, grazie per aver dato la sua preferenza al Petit Palace Posada del Peine e per aver condiviso la Sua soddisfazione con tutti noi. La dimensione "a misura d'uomo" dell'albergo garantisce un servizio personalizzato ed esclusivo in ogni momento del soggiorno. Siamo spiacenti dell'inconveniente con che la camera scelta non sia stata adeguata alle sue esigenze; tuttavia precisiamo che il nostro staff è sempre a disposizione degli ospiti per soddisfare ogni richiesta. Ci fa piacere, altresì, che la posizione centrale dell'hotel abbia favorito i suoi spostamenti in città. Ci auguriamo di accoglierla nuovamente in occasione del suo prossimo viaggio a Madrid e, nel frattempo, la salutiamo cordialmente Chema Sánchez General Manager

Gentile Ospite, grazie per la sua recensione del suo soggiorno. Siamo estremamente lieti di sapere che ha apprezzato i nostri camere,personale gentilissimo e la suggestiva location del nostro storico edificio nel cuore di Madrid. Nella speranza di avere presto il piacere di accogliervi ancora una volta in questa sua casa di Madrid, Cordiali Saluti Chema Sánchez General Manager

Dear Daniel, What a pleasure it is to read your review of your last stay with us. We are overjoyed that our repeat guests, such as yourselves, continue to enjoy the service we provide. If all goes well, we hope to see you again for your third stay with us. Kind regards,James TejadaGuest Service

Dear David,Thank you for leaving such a nice review. We are glad you enjoyed, amongst other things, our location. Do feel free to come again next year. Kind regards,James TejadaGuest Service

Dear Liliya, Thank you for using your free time to write such a nice review. It was our pleasure to have you as our guest. We are very happy you enjoyed both your stays before and after your Toledo trip. It is always nice to know that we helped you with your plans. For your next stay in Madrid, Liliya, we hope to see you again. Kind regards,James TejadaGuest Service

Dear Liliya, It lovely to write to you again. Thank you soo much for leaving not one, but two reviews.Im very glad we gave such a good service that you intend to return soon. Best wishes and kind regards, James TejadaGuest Service

Dear Daniel, Than you for taking the time to write this review. And what a review it is !!!!It was our pleasure to have you as a guest. We are especially happy to know you enjoyed the staff, hotel, location and shower, amongst other things. For your next stay in Madrid, we do hope youll stay with us again. That way, we can show you some of our bigger rooms. Kind regards,James TejadaGuest Service

Dear Kenneth,Thank you for such a positive review. It was our pleasure to have you as our guest. We hope to see you again for your next stay in Madrid.Kind regards,James TejadaGuest Service

Dear Ayana,Thank you for such a high grade regarding your stay. It was our pleasure to have you as a guest. For your next stay in Madrid, we hope youll consider staying with us again. Kind regards,James TejadaGuest Service

Dear Mario, Thank you for such a nice review. We are very happy that you consider us "perfect" in the way you have described. For your next stay in Madrid, we hope youll consider staying with us again.Kind regards,James TejadaGuest Service

Dear Manuela, Thank you for your kind words and for taking the time to fill out this review. We are thrilled to know that you enjoyed, amongst other things, the location of the hotel. For your next stay in Madrid, Manuela, we hope youll consider staying with us again. Kind regards,James TejadaGuest Service

Lieber Martin,Zunächst einmal vielen Dank, dass Sie sich ein paar Minuten Zeit genommen haben, um der gesamten Expedia-Gemeinschaft Ihre Meinung nach Ihrem jüngsten Aufenthalt im Petit Palace Posada del Peine mitzuteilen.Wie du sagst, ist die Lage des Hotels unschlagbar, wir befinden uns im Herzen von Madrid und das bedeutet, dass man die wichtigsten Orte unserer schönen Stadt mit einem angenehmen Spaziergang erreichen kann.Es tut uns leid, dass Ihnen die Größe des Zimmers nicht gefallen hat und dass Sie das Bad als kompliziert empfunden haben, wir sind dabei, die Duschen im Hotel zu ändern, um sie einfacher zu benutzen.Wir danken Ihnen sehr, Iñaki GalveHost Petit Palace Posada del Peine

Dear Stuart,Thank you for such a nice review regarding your recent stay. We are happy if you are happy.We hope to see you very soon for your next stay in Madrid. Kind regards,James TejadaGuest Service

Dear Martin,First of all, thank you for taking a few minutes to share with the whole Expedia community your opinion after your recent stay at Petit Palace Posada del Peine.In spite of this, we would like to thank you in a very special way for the incredible score you gave us in the questions about cleanliness, breakfast and the friendliness of the team. In the end what we want is that you feel at home and we do not understand a better way to try it than with rooms in a perfect state of cleanliness, a breakfast prepared with the best and most varied products to start the day full of energy, and a team that welcomes you with kindness and closeness that made the reception team.Regarding the air conditioning, it has already been checked by the maintenance staff and it was a problem with the thermostat, which was not working properly, but it is now fixed.Thank you very much, best regards,Iñaki GalveHost Petit Palace Posada del Peine

Dear Chad,First of all, thank you for taking a few minutes to share with the Expedia community your opinion after your recent stay at Petit Palace Posada del Peine.We do have air conditioning in the hotel, what happens is that it can only work in one mode, either in cold mode or in heat mode. Now, due to the low temperatures we have at night in Madrid and because it is raining, we have it in heat mode.We are sorry that you did not like the current design of the bathroom, our colleagues are already working on the new design of the bathrooms, thanks to which the doors will be made of wood and the walls of plasterboard, thus eliminating the glass walls and doors and giving the privacy that you are asking for.Thank you very much, Iñaki GalveHost Petit Palace Posada del Peine

Dear Mikesh,First of all, thank you for taking a few minutes to share with the Expedia community your opinion after your recent stay at Petit Palace Posada del Peine.I am at your disposal if you would like to comment on the reasons that led you to give us this rating.Thank you very much, Iñaki GalveHost Petit Palace Posada del Peine

Dear Amy, Thank you for taking the time to write this review. We are thrilled to know that you found the staff and location "charming". Likewise, it was a pleasure to have you as a guest at Posada del Peine. We hope to see you again very soon. Kind regards,James TejadaGuest Service

Dear Tammy,Thanks for your comments and for choosing us for your stay. We are glad to know that you enjoyed your stay and that we met your general expectations.It has been a pleasure serving you and we hope to see you again soon.Sincerely,Jorge Fernández.Experience Manager.

Dear Mike,Thank you for leaving such a nice review regarding your recent stay. It was a pleasure to have you as a guest at Petit Palace Posada del Peine.For your next stay in Madrid, we hope youll consider staying with us again.Kind regards,James TejadaGuest Service

Dear Richard, Thank you for your kind review. We aim to please as much as possible and we are glad to know that, in this case, it was so. For your next stay in Madrid, Richard, we hope youll consider staying with us again. Kind regards,James Tejada - Guest Service

Dear Bernd, Thank you for you kind words regarding your stay at Posada del Peine. We are glad to know you enjoyed the location and the cleanliness of our rooms. At the same time, we are sorry to hear that the night noises were louder than wanted. Such things are unavoidable sometimes. For your next stay in Madrid, Bernd, we hope youll consider staying with us again. That way, we can show you our more tranquil interior rooms.Kind regards,James TejadaGuest Service

Dear Jacqueline,First of all, thank you for sharing your opinion with the whole Expedia community after your recent stay at Petit Palace Posada del Peine.As you say the location of the hotel is unbeatable, we are in the heart of Madrid and that makes you can reach the main places of our beautiful city with a pleasant walk.Thank you very much, Iñaki GalveHost Petit Palace Posada del Peine

Dear Keneth,Thank you for sharing your experience with us. We are proud to know we met your expectations, specially regarding the service provided by our staff, specially by James and Jon. It was a pleasure to assist you and we hope to do it again soon.Kindest Regards,Jorge Fernández.