Reception

Recensioni per TUI BLUE Medina Gardens – Adults Only – All Inclusive

4 out of 5

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 280 su 428 recensioni" "
Valutazione di 8 - Buono. 100 su 428 recensioni" "
Valutazione di 6 - Soddisfacente. 24 su 428 recensioni" "
Valutazione di 4 - Scarso. 11 su 428 recensioni" "
Valutazione di 2 - Terribile. 13 su 428 recensioni" "

9,2/10

Pulizia

9,4/10

Personale e servizio

9,0/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Sergio, Milano

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel anni 70 con camere rimodernato e spaziose, all inclusive, servizio bar sempre disponibile, colazione, pranzo e cena self service con scelta completa per ogni esigenza alimentare. Pulizia nelle camere e nelle parti comuni. Bel giardino per una vacanza rilassante
Soggiorno di 5 notti a gennaio 2020

10/10 Eccellente

GIOVANNI

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Molto buono cibo eccezionale
Soggiorno di 4 notti a novembre 2019

10/10 Eccellente

Fabio

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a ottobre 2019

10/10 Eccellente

Kelly

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent hotel Great staff, great location, lots of food choices. Highly recommend. Would return
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

cyril fernand

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 6 notti ad aprile 2024

10/10 Eccellente

LeAnn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great!
Soggiorno di 4 notti ad aprile 2024
Risposta di Nesrine Guest Relations Manager , il giorno 23 apr 2024
Dear LeAnn,Thank you for your review! We're delighted to hear that you had a great experience during your stay with us. We look forward to welcoming you back in the future!Best regards,Nesrine, Guest Relations Manager

8/10 Buono

Rachael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Nesrine Guest Relations Manager , il giorno 18 apr 2024
Dear Rachael,Thank you for your rating.We appreciate your feedback, and we're glad your stay went well. Your satisfaction is our priority, and we're always here to welcome you with the same exceptional level of service.Looking forward to seeing you again soon!Best regards,Nesrine, Guest Relations Manager

4/10 Scarso

Frank

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di La Direction de l'établissement , il giorno 4 apr 2024
Dear Frank, We're sorry to hear that your experience didn't meet your expectations. We appreciate your feedback and would like to learn more about the aspects that fell short. Your satisfaction is our priority, and we're here to understand how we can improve.Feel free to share more details about the specific points that contributed to your rating so that we can take appropriate measures.

10/10 Eccellente

Steven

Soggiorno di 2 notti a marzo 2024
Risposta di Nesrine Guest Relations Manager , il giorno 22 apr 2024
Dear Steven,Thank you very much for your perfect rating! We greatly appreciate your positive feedback. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic experience in the future.Best regards,Nesrine, Guest Relations Manager

10/10 Eccellente

Jose Angel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel has great installations, great food and the staff always making your time special.
Soggiorno di 6 notti a marzo 2024
Risposta di La Direction de l'établissement , il giorno 1 apr 2024
Dear Jose Angel,Thank you very much for your excellent rating ! We're delighted to hear that you had a wonderful experience during your stay with us. We appreciate your feedback and hope to have the pleasure of welcoming you back again in the future. Best regards,

10/10 Eccellente

Anthony

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Holiday Reps were amazing! Welcoming, inclusive and engaging. Wished I’d gotten their names but thank them for having my partner take part in their reggae night.
Soggiorno di 3 notti a marzo 2024
Risposta di La Direction de l'établissement , il giorno 29 mar 2024
Dear Anthony,Thank you very much for your excellent rating and recommandation! We're delighted to hear that you had a wonderful experience during your stay with us. We appreciate your feedback and hope to have the pleasure of welcoming you back again in the future.Best regards,

10/10 Eccellente

Geraldine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tout simplement parfait Le personnel est adorable L hôtel est très bien situé
Risposta di La Direction de l'établissement , il giorno 26 mar 2024
Chère Geraldine, Merci pour votre merveilleux commentaire ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre bel hôtel et que vous avez aimé son emplacement pratique. Nous espérons avoir le plaisir de vous accueillir à nouveau pour un autre séjour agréable dans le futur. Cordialement,

8/10 Buono

Nisha

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di La Direction de l'établissement , il giorno 26 mar 2024
Dear Nisha,Thank you very much for your excellent rating!We're delighted to hear that you had a wonderful experience during your stay with us. We appreciate your feedback and hope to have the pleasure of welcoming you back again in the future.Best regards,

10/10 Eccellente

Nadine, Muenster

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wir waren super zufrieden. Es gab weder beim Essen noch beim Personal oder der Einrichtung etwas zu beanstanden. Alles bestens!
Soggiorno di 7 notti a marzo 2024
Risposta di Nesrine Guest Relations Manager , il giorno 19 mar 2024
Dear Nadine,Thank you for your glowing review! We're thrilled you enjoyed your experience with us and appreciated our service, food, and facilities. We look forward to welcoming you back soon!Best regards, Nesrine, Guest Relations Manager

10/10 Eccellente

Daniel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Thoroughly enjoyed our week here. 5 minute walk to the old town for markets, restaurants etc. vibrant and full of life. Food in the hotel was great for an all inclusive. Staff were helpful, rooms were great too. 5 stars all round.
Soggiorno di 7 notti a marzo 2024
Risposta di Nesrine Guest Relations Manager , il giorno 18 mar 2024
Dear Daniel, Thank you for your wonderful review!We're thrilled to hear that you thoroughly enjoyed your week with us. It's fantastic to know that you found our location convenient for exploring the old town and that you enjoyed the vibrant atmosphere. We're delighted that you appreciated the food offerings and found our staff helpful.We're grateful for your kind words and hope to welcome you back for another fantastic stay in the future!Best regards, Nesrine, Guest Relations Manager

10/10 Eccellente

Maria, Poole

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent location; probably one of the best for an all-inclusive resort. Despite being right in the middle of the city, the resort is so peaceful and quiet. The staff couldn't do enough to make our experience wonderful - reception staff, bar staff, waiters and housekeeping. All should be commended. Could not have asked for more for a mini-break.
Soggiorno di 4 notti a marzo 2024
Risposta di Nesrine Guest Relations Manager , il giorno 16 mar 2024
Dear Maria,Thank you for your excellent review!We're delighted that you enjoyed our prime location and peaceful atmosphere. Our staff are thrilled to hear your kind words and are grateful for your commendation.We hope to welcome you back for another wonderful stay soon!Best regards,Nesrine, Guest Relations Manager

10/10 Eccellente

GRAHAM, ST NEOTS

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very well looked after by all staff. All were very friendly and certainly go out their way to help visitors. Esp bar staff. Very clean and tidy place, with regular cleaning crews going about their business. Food was brilliant with so much choice to cater for every need. Couldn’t falter our stay of 5 nights.
Soggiorno di 5 notti a marzo 2024
Risposta di Nesrine Guest Relations Manager , il giorno 14 mar 2024
Dear Graham,Thank you for your stellar review!We're thrilled to hear that you thoroughly enjoyed your 5-night stay with us. Our team works hard to provide exceptional service, and we're delighted that you found them friendly and accommodating. It's great to know that you appreciated our cleanliness standards and the variety of food options available.We appreciate your kind words and hope to have the pleasure of welcoming you back soon!Best regards,Nesrine, Guest Relations Manager

8/10 Buono

JOSE MARIA

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Buen alojamiento Orientado a turismo ingles sobretodo No habla castellano la gran mayoria de trabajadores Todo incluido Personal super simpatico y eficiente A 10 minutos andando de la plaza y de la Medina Volveriamos sin duda alguna
Soggiorno di 4 notti a febbraio 2024
Risposta di Nesrine Guest Relations Manager , il giorno 5 mar 2024
Dear JOSE MARIA, Thank you for your feedback, and we're delighted to hear that you enjoyed your stay at our hotel. We're pleased to hear that you found our staff to be friendly and efficient, and that you were able to enjoy the convenient location of our hotel.We look forward to welcoming you back in the future, and we hope that your next visit will be even more enjoyable.Best regards,Nesrine, Guest Relations Manager

10/10 Eccellente

Estelle

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Très bel hôtel bien situé près des souks tout en étant au calme.
Soggiorno di 4 notti a febbraio 2024
Risposta di Nesrine Guest Relations Manager , il giorno 29 feb 2024
Chère Estelle,Merci pour votre merveilleux commentaire ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre bel hôtel et que vous avez aimé son emplacement pratique près des souks tout en offrant une atmosphère paisible.Nous espérons avoir le plaisir de vous accueillir à nouveau pour un autre séjour agréable dans le futur.Cordialement,Nesrine, Guest Relations Manager

4/10 Scarso

Folashade

Viaggio di gruppo
Non mi è piaciuto: Pulizia e servizi
This property was a huge disappointment, firstly the average age of all guests is about 60 years old! My friend and I in our 30s often made jokes that we were in an old people’s home! The lobby areas of the hotel even had an awful smell to it, the day we left they put on some incense and that dramatically helped but before that it was horrendous! The rooms are very clean and new looking but extremely tight, the food is ok but needless to say I wouldn’t book this place again!
Soggiorno di 2 notti a febbraio 2024
Risposta di Nesrine Guest Relations Manager , il giorno 23 feb 2024
Dear Folashade,We're sorry to hear that your experience at our hotel did not meet your expectations. Our hotel welcomes guests of all ages and nationalities, and we do not have any preferences regarding age groups. Regarding the smell in the lobby areas, rest assured, we have already initiated measures to investigate and resolve this matter promptly.While we're pleased to hear that you found the rooms clean and the food satisfactory, we regret that you would not choose to stay with us again. Best regards,Nesrine, Guest Relations Manager

10/10 Eccellente

Clare

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Just returned from a fantastic five night stay at this hotel. The room was great. The food was amazing - lots of choices at the buffet and we had a lovely meal in the a la carte restaurant too. Nothing was too much for the staff and everyone was very friendly. The hotel is a short walk to the main square but once in the hotel and grounds it is very peaceful. I would definitely return.
Soggiorno di 5 notti a febbraio 2024
Risposta di Nesrine Guest Relations Manager , il giorno 23 feb 2024
Dear Clare,Thank you for your wonderful review! We're thrilled to hear that you had a fantastic five-night stay with us. It's great to know that you enjoyed the comfortable room, delicious food, and friendly service. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,Nesrine, Guest Relations Manager

10/10 Eccellente

Sally

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We picked this hotel as we wanted to be able t relax and also enjoy the sights of Marrakesh. The location was brilliant...a 10 minute walk to the main square and about the same to the souks. You could easily get a cab from outside the hotel for further afield sights. The food was excellent with so much choice. The pool area was very relaxed and easy to get beds. They have a no save policy which customers adhered to. The staff were very friendly and helpful and all seemed to really get along with each other which made for a fantastic hotel vibe. Absolutely recommend.
Soggiorno di 4 notti a febbraio 2024
Risposta di Nesrine Guest Relations Manager , il giorno 18 feb 2024
Dear Sally,Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and found our location, food, and pool area to your liking. It's wonderful to know that our staff contributed to creating a fantastic atmosphere for you. We appreciate your recommendation and look forward to welcoming you back for another relaxing stay!Best regards,Nesrine, Guest Relations Manager

10/10 Eccellente

Claire Lanigan

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Amazing staff and really good food and drink for all inclusive .We were there for valentines they went above and beyond with the decorations the food everyone got a red rose the whole theme was amazing !
Soggiorno di 4 notti a febbraio 2024
Risposta di Nesrine Guest Relations Manager , il giorno 18 feb 2024
Dear Claire Lanigan, Thank you for your 5-star review! We're delighted to hear that you had an amazing experience with us, especially during Valentine's Day. We look forward to welcoming you back soon for another fantastic stay!Best regards,Nesrine, Guest Relations Manager

10/10 Eccellente

MAXIME

Soggiorno di 5 notti a gennaio 2024
Risposta di Nesrine Guest Relations Manager , il giorno 4 feb 2024
Cher Maxime,Un grand merci pour votre évaluation parfaite de 5 sur 5 ! Nous sommes ravis que vous ayez apprécié votre séjour. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain voyage.Cordialement,Nesrine, Guest Relations Manager

4/10 Scarso

steven

Soggiorno di 1 notte a febbraio 2024
Risposta di Nesrine Guest Relations Manager , il giorno 3 feb 2024
Hello Steven,We're sorry to hear that your experience didn't meet your expectations. We appreciate your feedback and would like to learn more about the aspects that fell short. Your satisfaction is our priority, and we're here to understand how we can improve.Feel free to share more details about the specific points that contributed to your rating so that we can take appropriate measures.Best regards,Nesrine, Guest Relations Manager

10/10 Eccellente

Ravi

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was good about the place except the air conditioning in our room was not working. When I approached the Front Desk to complain they said that it is turned off during this time. For some reason I could heat my room but not cool it!. Luckily Marrakech gets cool at night thus I was able to open the doors and window to cool the room. Albeit I had to suffer from the city noises which made it hard to sleep
Soggiorno di 2 notti a gennaio 2024
Risposta di Nesrine Guest Relations Manager , il giorno 2 feb 2024
Dear Ravi,Thank you for your positive review. We're pleased you enjoyed your stay.Regarding the air conditioning, please note that we use a centralized system that operates as heating during the winter season and cooling in the summer season. We appreciate your understanding and resourcefulness in managing the situation.We hope to welcome you back for another enjoyable stay.Best regards,Nesrine, Guest Relations Manager

10/10 Eccellente

Vivek

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful experience
Way better than expected. We were there for only one day but the service was exceptional. They decorated our bed as it was our anniversary on short notice. The food was exceptional - breakfast lunch and dinner - desserts specially. All the staffs always had a smile on their face. We definitely want to go back at some point and stay for few more days. Lots of space to walk around filled with orange and lemon trees and lots of amenities as well.
Soggiorno di 1 notte a gennaio 2024
Risposta di Nesrine Guest Relations Manager , il giorno 29 gen 2024
Dear Vivek,Thank you for taking the time to share your wonderful experience! We're thrilled to have exceeded your expectations, and it's heartening to know that you enjoyed the exceptional service, delicious food, and the special touches for your anniversary.We look forward to welcoming you back for a longer stay!Best regards,Nesrine, Guest Relations Manager

2/10 Terribile

Ajay

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Soggiorno di 7 notti a gennaio 2024
Risposta di Nesrine Guest Relations Manager , il giorno 28 gen 2024
Dear Ajay,We're sorry to hear that your experience didn't meet your expectations. We value your feedback and hope to have the opportunity to offer an improved experience on a future visit.Best regards,Nesrine, Guest Relations Manager

10/10 Eccellente

ERICK

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a gennaio 2024
Risposta di Nesrine Guest Relations Manager , il giorno 26 gen 2024
Cher Erick,Un grand merci de nous avoir attribué une note parfaite de 10 sur 10 ! Nous sommes ravis que vous ayez passé un excellent séjour. Nous avons hâte de vous accueillir à nouveau lors de votre prochain voyage.Cordialement,Nesrine, Guest Relations Manager

8/10 Buono

Parveen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great Place, with very helpful staff
Soggiorno di 4 notti a gennaio 2024
Risposta di Nesrine Guest Relations Manager , il giorno 25 gen 2024
Dear Parveen,Thank you for your positive review! We're delighted to hear that you had a great experience at our hotel and found our staff to be helpful. We look forward to welcoming you again in the future.Best regards,Nesrine, Guest Relations Manager

8/10 Buono

Sarah

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e servizi
Fabulous spot for Marrakesh. A quiet place in a central location. Nice hotel although it’s poor quality decor in parts. Cheap finishes, poor paint jobs, old bathrooms. All of the staff were excellent and nothing is too much trouble. Food was mostly good. Masses of choice so with so much choice it was a bit hit and miss. So much to do and see I could have stayed another week
Soggiorno di 7 notti a gennaio 2024
Risposta di Nesrine Guest Relations Manager , il giorno 25 gen 2024
Dear Sarah,Thank you for your feedback. We're glad you enjoyed our central location, friendly staff, and the variety of food choices. We appreciate your comments on the decor and facilities, and we'll take them into consideration for improvements.We hope to have the opportunity to welcome you back for another enjoyable stay.Best regards,Nesrine, Guest Relations Manager

10/10 Eccellente

Phillip

Soggiorno di 8 notti a gennaio 2024
Risposta di Nesrine Guest Relations Manager , il giorno 25 gen 2024
Dear Phillip,Thank you for the fantastic 10/10 rating! We're thrilled that you had such a positive experience during your stay. If you have any comments or suggestions you'd like to share, we'd love to hear them.Looking forward to welcoming you back in the future!Best regards,Nesrine, Guest Relations Manager

10/10 Eccellente

Mondher

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Belle emplacement, bon service, sécuritaire et propre.
Soggiorno di 2 notti a dicembre 2023
Risposta di Nesrine Guest Relations Manager , il giorno 18 gen 2024
Cher Mondher,Merci infiniment pour votre note parfaite de 10/10 et vos commentaires positifs sur notre bel emplacement, notre bon service, et nos normes élevées de sécurité et propreté. Au plaisir de vous accueillir à nouveau lors de votre prochaine visite.Cordialement,Nesrine, Guest Relations Manager

8/10 Buono

Frazer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Nesrine Guest Relations Manager , il giorno 15 gen 2024
Dear Frazer,Thank you for rating us . We appreciate your feedback. If you have any specific suggestions or detailed comments, we'd love to hear them to further enhance your experience. We look forward to welcoming you again for an even better stay.Best regards,Nesrine Guest Relations Manager

10/10 Eccellente

Manuel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
C'était génial !! Une équipe très sympa. Le service est super agréable. Les chambres nickel. Le Directeur très proche de chaque Client. Espace Bien-être et Spa aux petits soins. C'était un séjour mémorable !!
Soggiorno di 7 notti a dicembre 2023
Risposta di Nesrine Guest Relations Manager , il giorno 12 gen 2024
Cher Manuel,Merci beaucoup pour vos éloges ! Nous sommes ravis d'apprendre que vous avez passé un séjour génial, que l'équipe était très sympa, le service agréable et les chambres impeccables. Nous sommes impatients de vous accueillir de nouveau pour créer plus de souvenirs mémorables !Cordialement,Nesrine Guest Relations Manager

10/10 Eccellente

Zoe

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a fantastic stay at Medina Gardens. The staff we incredible, the hotel was beautiful and perfectly located to pop into the centre and souks, whilst having an oasis of calm nearby. The perfect location for some January sun. We would definitely come back.
Soggiorno di 4 notti a gennaio 2024
Risposta di Nesrine Guest Relations Manager , il giorno 12 gen 2024
Dear Zoe,Thank you for your glowing review! We're delighted you had a fantastic stay and enjoyed our incredible staff, beautiful hotel, and ideal location. We look forward to welcoming you back.Best regards,Nesrine Guest Relations Manager

8/10 Buono

Nicolas

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hôtel très correcte, très bon rapport qualité prix. L'hôtel était plein et la chambre du premier étage avec balcon était un peu encaissée sans vue.
Soggiorno di 2 notti a gennaio 2024
Risposta di Nesrine Guest Relations Manager , il giorno 12 gen 2024
Cher Nicolas,Merci d'avoir pris le temps de partager votre avis. Nous sommes ravis que vous ayez apprécié notre rapport qualité-prix.Nous espérons que vous avez passé un agréable séjour et que nous aurons le plaisir de vous accueillir à nouveau.Cordialement,Nesrine Guest Relations Manager

4/10 Scarso

Karen

Non mi è piaciuto: Condizioni e dotazioni della struttura
Underwhelming
Cute garden, staff were nice. My main concern was the room i was given right near reception appeared to be because i was a solo female traveller. This made it very noisy and hard to rest The balcony door could not be closed properly. Had maintenance in for an hour when i was ready for sleep for a temporary fix. But didnt stay fixed. No hairdryer in the room and very hard beds.
Soggiorno di 2 notti a gennaio 2024
Risposta di Nesrine Guest Relations Manager , il giorno 9 gen 2024
Dear Karen,Thank you for sharing your feedback. We appreciate your compliments on our garden and staff. We apologize for any inconvenience with your room placement, and rest assured that we do not discriminate based on gender. Your concerns are noted, and we'll address them to enhance the experience for our guests.We hope to welcome you back for an improved stay.Kind regards,Nesrine Guest Relations Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Hotel in excellent location
Excellent hotel reasonably priced. Our flight was not till the evening but we could use all the facilities even after the midday check out. Food was great. Beverages were not the best but for the price this was expected!
Soggiorno di 4 notti a dicembre 2023
Risposta di Nesrine Guest Relations Manager , il giorno 8 gen 2024
Dear Anonymous,Thank you for your 10/10 rating! We're thrilled you enjoyed our hotel's excellent location and reasonably priced accommodations. We appreciate your positive comments about the food. Looking forward to welcoming you back!Best regards,Nesrine Guest Relations Manager

10/10 Eccellente

ALAIN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Nesrine Guest Relations Manager , il giorno 8 gen 2024
Cher Alain,Un grand merci pour votre note parfaite de 10/10 ! Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Au plaisir de vous accueillir à nouveau.Cordialement,Nesrine Guest Relations Manager

10/10 Eccellente

Victoria

Risposta di Nesrine Guest Relations Manager , il giorno 30 dic 2023
Dear Victoria ,Thank you for your fantastic 5 out of 5 rating! We're delighted to hear that your experience met your expectations. We look forward to welcoming you back for another great stay.Best regards,Nesrine Guest Relations Manager

10/10 Eccellente

Brigitte

Soggiorno di 8 notti a dicembre 2023
Risposta di Nesrine Guest Relations Manager , il giorno 30 dic 2023
Chère Brigitte,Un grand merci pour votre évaluation parfaite. Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Au plaisir de vous accueillir à nouveau bientôt.Cordialement,Nesrine Guest Relations Manager

8/10 Buono

Ahmed

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed here from the 19th to the 24th December. Our first impression on arrival was that it is at an amazing location and hotel looks very inviting upon arrival. We were warmly greeted by lady at reception and she gave us a good briefing of the hotel and things to do for our stay, plus are all inclusive band. We were then helped to our room and the room itself was lovely and exactly as expected for a high end 4 star hotel in the centre of Marrakech. Our few little negatives. I wanted to surprise my wife of the beautiful balcony as per the pictures on Expedia. So I drum rolled her and pulled the curtains back, and what we got was a completely no view balcony between two high walls, that was a let down. We then at night found our room was on top of an area where there was some heavy equipment movement taking place, which did not seem to stop. I’m a light sleeper so I went to reception and told her. She said she would ask reservation team to look at resolving next day. Anyhow the noise continued most of the night. The next morning though it was all resolved and we were moved to a lovely room with an excellent view of the city. The pool area and garden are absolutely beautiful and you could enjoy the whole day at the pool, partake in activities like swimming, tennis, table tennis, gym, Yoga. All inclusive is brilliant, the quality of drinks available and food is excellent. They have area inside and outdoors where you can enjoy. Highly recommend this resort 👍😇
Soggiorno di 5 notti a dicembre 2023
Risposta di Nesrine Guest Relations Manager , il giorno 25 dic 2023
Cher Ahmed,Nous vous remercions d'avoir choisi notre hôtel et de partager votre expérience. Nous sommes ravis que vous ayez apprécié l'emplacement, l'accueil chaleureux, et les installations, notamment la piscine et le jardin.Nous nous excusons pour la première nuit. Nous apprécions votre compréhension et sommes heureux que nous ayons pu résoudre ces problèmes et améliorer votre séjour.Nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir.Cordialement,Nesrine Guest Relations Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
おすすめ
ジャマエルフナ広場は徒歩圏内でイヴ・サンローラン美術館はタクシーで10分、歩いて30分程度と立地はとても良かった。3食全て付いている安心感もあり、とても満足のいく滞在となった。
Soggiorno di 3 notti a dicembre 2023
Risposta di Nesrine Guest Relations Manager , il giorno 24 dic 2023
Dear Anonymous ,Thank you for your positive feedback! Delighted you enjoyed the convenient location near Djemaa el Fna square and the Yves Saint Laurent museum. We hope to welcome you back for another satisfying stay.Best regards,Nesrine Guest Relations Manager

2/10 Terribile

Josephine

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a dicembre 2023
Risposta di Nesrine Guest Relations Manager , il giorno 21 dic 2023
Dear Josephine,We regret to see your 1-star review, and we'd like to clarify that your reservation was marked as a "no-show." If there's been any misunderstanding or if you encountered difficulties, please reach out to us directly. We're here to assist and ensure a better experience.Best regards,Nesrine Guest Relations Manager

10/10 Eccellente

VERONIQUE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent
Excellent séjour. Le personnel est agréable et attentionné. Les prestations sont de qualité, le cadre très agréable , piscines , jardins très propres Nous reviendrons c'est certain
Soggiorno di 5 notti a dicembre 2023
Risposta di Nesrine Guest Relations Manager , il giorno 19 dic 2023
Chère Véronique,Merci beaucoup pour votre excellent commentaire et vos notes parfaites ! Nous sommes ravis que vous ayez apprécié votre séjour.Nous avons hâte de vous accueillir à nouveau lors de votre prochain séjour.Cordialement,Nesrine Guest Relations Manager

10/10 Eccellente

Celine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Personnel très à l’écoute et bon emplacement pour cet hôtel.
Soggiorno di 2 notti a dicembre 2023
Risposta di Nesrine Guest Relations Manager , il giorno 17 dic 2023
Chère Céline,Merci pour votre note de 5/5 et vos aimables commentaires sur notre personnel et l'emplacement de l'hôtel. Nous sommes impatients de vous accueillir à nouveau.Cordialement,Nesrine Guest Relations Manager

10/10 Eccellente

Christophe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Séjour exceptionnel
Que dire sinon que ce séjour était proche de la perfection: personnel aux petits soins , buffets grandioses, variés, présentés de manière exceptionnelle, piscine au top, chambre très propre, bref le paradis pour ce détendre, à deux pas de la médina. Mention spéciale à Adil du restaurant, courtois et souriant, nous avons beaucoup ri avec lui! Nous reviendrons.
Soggiorno di 6 notti a dicembre 2023
Risposta di Nesrine Guest Relations Manager , il giorno 17 dic 2023
Cher Christophe,Un grand merci pour votre avis exceptionnel! Nous sommes ravis que votre séjour ait été proche de la perfection et que vous ayez apprécié notre personnel attentionné, nos buffets grandioses, la piscine, la propreté de la chambre, et bien sûr, l'emplacement idéal près de la médina. Nous sommes impatients de vous accueillir à nouveau!Cordialement,Nesrine Guest Relations Manager

10/10 Eccellente

Daniel George

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing staff, huge variety of lovely food, great facilites and location right in the middle of Marrakesh. I usually never visit the same place twice but I will be coming back here.
Soggiorno di 3 notti a dicembre 2023
Risposta di Nesrine Guest Relations Manager , il giorno 11 dic 2023
Dear Daniel George,Thank you for the outstanding review! We're thrilled to hear that you found our staff amazing, enjoyed the variety of delicious food, and appreciated our great facilities and central location in Marrakesh. Your intention to return is the highest compliment, and we can't wait to welcome you back for another wonderful stay.Best regards,Nesrine Guest Relations Manager

10/10 Eccellente

Nima

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All-inclusive option was great. Real meal with great quality not junk food. Different types of fresh meat, fish, chicken and …… each day. Great service. Room and corridors need attention. Common area was clean and nice. Great staff in all areas. Be careful about scams in bazar, Google scams to be aware of.
Soggiorno di 4 notti a novembre 2023
Risposta di Nesrine Guest Relations Manager , il giorno 10 dic 2023
Dear Nima,Thank you for the wonderful 5-star review! We're thrilled you enjoyed our all-inclusive option with high-quality meals. Your feedback on the room and corridors is noted, and we appreciate your kind words about our clean common areas and great staff.Looking forward to hosting you again!Best regards,Nesrine Guest Relations Manager