Hotel a Massena

“Clean room and polite staff.”

“clean room friendly staff”

“Nice area and very well taken care of for an older style motel. ”

“Clean bed and the shower worked….”

“The hotel is gorgeous and well maintained. Only problem was no elevator for my disabled husband and no first floor rooms available. That was on me for not double checking that, but we know for next time.”

“Clean room. Pet friendly ”

“We only stayed for one night. However, we were impressed by the accommodations. The room was a great size. Two Queens and a sofa bed was perfect for our family. Very spacious with two TVs. I also appreciated the extra hooks to hang clothes/jackets in the room. Extra hooks in the bathroom to hang towels for our family as well. Only minor thing was that we booked for 5 people and there were only 3 towel sets available. Not that we couldn't ask for more. Great selection of breakfast. Very clean....

“Very clean. 4 out of our 5 rooms were renovated I’m sure they’re still working on that. Staff very courteous and accommodating. ”

“L'hotel è molto pulito e la camera era letteralmente enorme! La posizione ottima vicino a tantissimi locali e il parcheggio è sempre disponibile. La colazione per me è stata discreta perché almeno i pancake me li sarei aspettati in un hotel americano. Ad ogni modo lo consiglio per tutti quelli che intendano soggiornare a Potsdam.”

“Breakfast good, casino good”

“The room was very clean and comfortable. The only issue that we have is that the showerhead did not work and it was difficult to shower.. ”

“We couldn’t stay as it was -8 and the heater wasn’t working. They offered a small space heater but that was not going to be enough for that cold of weather. It forecasted to get to -15 that night. They are also refusing to issue a refund.”

“Upon arriving at the property the entire area was covered in snow and very unsafe to walk . I started itching while I was sleeping and woke up to my bed filled with bed bugs. Staff was called and I was relocated to another room and told the manager would contact me which never happened. I reached out to the property and finally got in touch with the manager only for him to say his apologies after I told him I’m currently home and still itching . He then said I should go see a doctor for the...

“The so location is beautiful. The door every keypads being programmed to the last 4 of your phone number is very convenient. I liked the heated tile floor in my bathroom and the bed was comfy. Breakfast is very basic, the shades and curtains in my room let in a lot of light and bring near the entryway meant I heard everything. Not what I expect for $200+ for a night.”