Hall

Recensioni per Hotel 21 Nyc

2.5 out of 5
Hotel 21 Nyc
41-01 21st St, Long Island City, NY

Recensioni

6,6
Valutazione di 10 - Eccellente. 124 su 451 recensioni" "
Valutazione di 8 - Buono. 104 su 451 recensioni" "
Valutazione di 6 - Soddisfacente. 89 su 451 recensioni" "
Valutazione di 4 - Scarso. 51 su 451 recensioni" "
Valutazione di 2 - Terribile. 83 su 451 recensioni" "

7,2/10

Pulizia

6,6/10

Personale e servizio

6,2/10

Servizi

7,0/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

2/10 Terribile

Gerardo

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nothing good
Soggiorno di 3 notti ad aprile 2023
Risposta di Manager, il giorno 28 apr 2023
Hello Gerardo,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope to someday have another opportunity to host your stay.

8/10 Buono

Kevin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Top
Soggiorno di 4 notti a marzo 2023
Risposta di Manager, il giorno 4 apr 2023
Hello Kevin,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 Buono

ANTONIO, PETRELLA TIFERNINA

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Camera spaziosa e confortevole. Personale molto gentile e disponibile. Molto spesso si trova il cartello in reception torno tra 10 minuti.
Soggiorno di 2 notti a maggio 2022
Risposta di Manager, il giorno 11 giu 2022
Hello ANTONIO, Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future.

10/10 Eccellente

Angelita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Manager, il giorno 13 gen 2024
Hello Angelita,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out to us. We hope to welcome you back in the future for another exceptional stay!

8/10 Buono

nicolas

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Bien placé pour visiter New York
Soggiorno di 7 notti a marzo 2023
Risposta di Manager, il giorno 28 giu 2023
Hello nicolas,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. Please do consider us again on your next visit to the area.

2/10 Terribile

Luiana

Soggiorno di 5 notti a maggio 2023
Risposta di Manager, il giorno 6 giu 2023
Hello Luiana, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terribile

Jaesook chess

Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a maggio 2023
Risposta di Manager, il giorno 3 giu 2023
Hello Jaesook chess,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Buono

Irving

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Conveniently situated budget hotel
This is a clean budget hotel with a TV, fridge, comfy bed, reasonably priced with a subway station just across the road. Sadly there was no microwave, coffee maker and it could be a bit noisy with road traffic. Eateries just across the road.
Soggiorno di 5 notti ad aprile 2023
Risposta di Manager, il giorno 22 mag 2023
Hello Irving,Thank you for your valuable opinion regarding our bed and your insights regarding our tv. Guest comments such as yours help us to continuously improve. Thank you for your business.

2/10 Terribile

Francine

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We could not stay in this hotel for the state reserved a lot of hotels for migrants. Expedia did not inform me and we were very mad and sorry about this event. My daughter who was in Montreal had to reserve another hotel : Hotel L in Brooklyn.
Soggiorno di 3 notti a maggio 2023
Risposta di Manager, il giorno 21 mag 2023
Hello Francine,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 Terribile

Sungji

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Do not book this property. Hotel 21 Nyc is no longer a hotel as it has become an immigrant house. I arrived at the hotel and figured I could not check-in. There was no hotel personnel, and Expedia was not helpful. It was a nightmare not knowing where to stay that night. Expedia sent me this email. "Unfortunately, after multiple tries, we weren't able to obtain an approval from the property manager to waive the cancellation fee. This means the current rules and restrictions for your booking apply, and a refund can't be granted."
Soggiorno di 2 notti a maggio 2023
Risposta di Manager, il giorno 19 mag 2023
Hello Sungji, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terribile

Kymbria

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This was not a real hotel. It was converted to a shelter and they redirected me to a different hotel I did not book, having to walk 15 minutes out. That hotel was very filthy and could not sleep more than one night. I book a new stay after 24 hours. They ask for cash deposit which is very sketch to me, and was hesitant on letting me get a photocopy of my receipt. This is a fraudulent listing, it's not the hotel in the photos and you will not stay here. Expedia needs to remove this.
Risposta di Manager, il giorno 19 mag 2023
Hello Kymbria, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

6/10 Soddisfacente

David

Non mi è piaciuto: Comfort della camera
EL HOTEL NO EXISTE!!!
Cuando llegamos al hotel, nos dicen que YA NO ES UN HOTEL, que ahora es un SANTUARIO DE ACOGIDA DE INMIGRANTES!!! os podeis imaginar nuestra cara de sorpresa y de incredulidad!! El hombre que nos atiende llama por telefono al dueño del hotel y éste se presenta al instante. Nos comenta que desde hace unos días el establecimiento ya no es un hotel y que nos ofrece dos posibilidades: - alojarnos en un hotel a 10-15 min andando. - llamar a hoteles.com y solicitar la devolución del importe y que nos busquen ellos otra solución. Decidimos aceptar alojarnos en el hotel que nos comentó (HOTEL VOYAGE), al cual se tardan 10 min andando por unas calles poco "aconsejables". El hotel en sí, estaba bien, lo básico y necesario para pasar unas noches. Por poner una pega, mucho ruido y que el último día no admiten dejar las maletas hasta la hora del vuelo de vuelta.
Soggiorno di 7 notti a maggio 2023
Risposta di Manager, il giorno 18 mag 2023
Hi David,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder toward ensuring that each guest enjoys a great experience. I hope you would find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

2/10 Terribile

Naomi

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti a maggio 2023
Risposta di Manager, il giorno 15 mag 2023
Hello Naomi,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terribile

SHEILA

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Expedia está realizando reservas en hoteles de Nueva York a "hoteles" que ya no existen como hoteles, si no que existen como " centros de acogida de inmigrantes". Al llegar a Nueva York, no teníamos hotel..... Increíble.
Soggiorno di 6 notti a maggio 2023
Risposta di Manager, il giorno 12 mag 2023
Hello SHEILA, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 Terribile

Ashley

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I showed up and they said the hotel is shut down and did not have a room for me. They claimed there was a leak, but elsewhere are saying there are renovations being done. And they are refusing to refund me.
Soggiorno di 3 notti a maggio 2023
Risposta di Manager, il giorno 6 mag 2023
Hello Ashley,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

2/10 Terribile

Sean

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Uncomfortable, overpriced, and shady
We were there nearly 20 minutes before we saw a human that appeared to work there, maybe maintenance or part of the housekeeping crew; not sure as he didn’t have identification on his shirt, but he was undoubtedly an employee, but didn’t work behind the desk. He asked all of us in broken English (he seemed of middle eastern descent) and pointed at a sign not obviously visible, saying, “Check in at 3 pm, check-in at tres (Spanish)” as he pointed to the sign and then left the area. There was a $60 (in cash) deposit that was required before they’d give you your room key, no credit card accepted. Upon checking out, you would get this back in full (when we checked out, they just handed it to us with no room inspection, so I’m not sure what that was for.) The thing that rubbed us the wrong way was that this wasn’t listed on their site or through Hotels.com, and they had an ATM conveniently in their lobby, which the NYC 21 Hotel owned. At the time of this writing, Hotels.com listed it as “REQUIRED AT CHECK-IN: Credit card, debit card, or cash deposit required for incidental charges.” It costs $2.50 to get your money out as no banks are relatively close to the hotel. So, you're forced to get money or find your bank. So, either way, this Hotel is screwing you out of another $2.50. At nearly $200 a night, save your money. I’ve had better experiences at motels. The good things: Hot water and good water pressure Right next to the F subway train Check-out took seconds
Wall next to door
At front desk
no bed sheet
bathtub in bathroom
Soggiorno di 3 notti ad aprile 2023
Risposta di Manager, il giorno 30 apr 2023
Hello Sean,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

2/10 Terribile

Amreek

Soggiorno di 3 notti ad aprile 2023
Risposta di Manager, il giorno 17 mag 2023
Hello Amreek, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Buono

VALENTIN

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Je recommande, belle vue, grande et propre chambre. Juste le personnel n’est pas très agréable
Soggiorno di 5 notti ad aprile 2023
Risposta di Manager, il giorno 25 apr 2023
Hi Valentin,I'm very sorry for your poor arrival experience. My sincere apologies you found our associate was not that nice. We strive to provide sincere hospitality and we failed to do so. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip for a better experience.

8/10 Buono

Gianpiero

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Soggiorno di 7 notti ad aprile 2023
Risposta di Manager, il giorno 25 apr 2023
Hello Gianpiero,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

6/10 Soddisfacente

Jennifer

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad aprile 2023
Risposta di Manager, il giorno 15 apr 2023
Hello Jennifer,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terribile

Giovanni

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Small tvs small bed small pillows no good
Soggiorno di 1 notte ad aprile 2023
Risposta di Manager, il giorno 14 apr 2023
Hello Giovanni, Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

2/10 Terribile

Bruneskidvi

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I had to wait 25 mins for the front desk person to show up so I can check in and waited 20 for the same guy to check out.
Soggiorno di 1 notte ad aprile 2023
Risposta di Manager, il giorno 14 apr 2023
Hello Bruneskidvi, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

8/10 Buono

jerry

Soggiorno di 2 notti ad aprile 2023
Risposta di Manager, il giorno 14 apr 2023
Hello jerry,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Eccellente

Stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad aprile 2023
Risposta di Manager, il giorno 13 apr 2023
Hello Stephen,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Buono

alicia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tiene lo necesario, la habitación es agradable, en ningún momento se sintió fría, el baño tiene agua caliente, cuenta con un pequeño refrigerador, un escritorio y un area para colgar ropa :)
Soggiorno di 5 notti ad aprile 2023
Risposta di Manager, il giorno 9 apr 2023
Hello alicia,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our area. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

2/10 Terribile

Christine

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Sucks
I called to confirm my reservation b4 i got there .... i have my id which had just expired however i HAD ANOTHER NY ID which they didnt accept!!! My boyfriends id wasnt accpted either not sure why!!! I had to go 2 hours back home to get a BIRTH CERTIFICATE since i wasnt going to be able to getba refund! Nebrr have i had this issue any other place
Soggiorno di 1 notte ad aprile 2023
Risposta di Manager, il giorno 8 apr 2023
Hello Christine, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Subway at your footsteps
No one was at the front desk when we arrived. Stood around for 20min and anyone could have walked in at that point. The staff reslly dint know what they are doing when it come to management. They were not aware that we had 2 rooms until we showed them the email. Rooms had scuff marks on the walls and terrible pillows. Showers were great with pressure and temperatures. Location is great for subway access but area looks sketchy. If you're on a budget and dont need much except a bed, pillow and shower, then this is a great place.
Soggiorno di 4 notti a marzo 2023
Risposta di Manager, il giorno 4 apr 2023
Dear Guest,Know that your voice is of tremendous importance to us and we value your comments about our staff and your insights regarding our bed. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 Soddisfacente

Eldrid

Soggiorno di 1 notte ad aprile 2023
Risposta di Manager, il giorno 25 apr 2023
Hello Eldrid, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Scarso

Shamanthy

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
Wouldn’t allow washroom access after checking out. No areas for luggage storage. Stored with mops and vacuums.
Soggiorno di 1 notte ad aprile 2023
Risposta di Manager, il giorno 4 apr 2023
Hello Shamanthy, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

10/10 Eccellente

joanne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad aprile 2023
Risposta di Manager, il giorno 4 apr 2023
Hello joanne,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Eccellente

Arjun

Soggiorno di 1 notte a marzo 2023
Risposta di Manager, il giorno 22 apr 2023
Hello Arjun,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

8/10 Buono

Ulrika

Mi è piaciuto: Condizioni e dotazioni della struttura
Descent enough
I would say this feels more like an upscale hostel than a hotel. (Bathroom so much nicer than expected!). The whole place is clean and all, but has a weird synthetic smell. So, here's the thing: you get what you pay for. This is literally across the street from the subway, you're in Manhattan in 10 minutes, it's cheap. Just don't expect a luxury hotel and you'll be fine.
Soggiorno di 7 notti a marzo 2023
Risposta di Manager, il giorno 4 apr 2023
Hello Ulrika, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Buono

Michal

Mi è piaciuto: Pulizia e personale e servizio
Only with ear plugs
Comfortable bed and sufficient Space but very noisY
Soggiorno di 7 notti a marzo 2023
Risposta di Manager, il giorno 31 mar 2023
Hello Michal,Thank you for taking the time to share your comments regarding our bed. I hope you will return to enjoy a memorable and exceptional experience.

6/10 Soddisfacente

Diego Felipe

Non mi è piaciuto: Pulizia
Custo benefício bom mas sem luxo
O hotel é bem localizado por estar ao lado do metrô. Em 10 minutos você já está em Manhattan perto da Time Square. A Linha de metro que passa perto do hotel vai para quase todos os pontos turísticos. A limpeza do hotel deixou a desejar, tinha partes do chão que parecia que não foram varridas e só tivemos limpeza de quarto 1 vez em todos os dias que ficamos lá. Os travesseiros são pequenos, parece que foram cortados e a cama tem um plástico em baixo do lenços que é desconfortável. Se você não procura nenhum luxo e só vai no hotel para dormir pode valer a pena.
Soggiorno di 9 notti a marzo 2023
Risposta di Manager, il giorno 29 mar 2023
Hi Diego,Thanks for taking the time to write in and express your thoughts and honest feedback. We are extremely sorry that your room had some cleanliness issues. We have shared them with our Director of Housekeeping and staff, and we have taken action to ensure we do not repeat these issues in the future. We do our best to maintain high standards and continually strive to improve our service. Comments like yours help us in this process, so we appreciate all your feedback. Thank you again for your patience, and we hope to have the opportunity to provide you with an even better stay on your next visit.

6/10 Soddisfacente

Claudia

Viaggio di gruppo
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
El hotel está muy bien ubicado. Está al lado de la entrada del metro y se llega a Manhattan en 15/20 mins. Nos tocó la habitación en la 7ª planta así que tuvimos una vista espectacular de algunas torres de Manhattan. El hotel era muy barato así que no teníamos grandes expectativas. Igualmente solo nos servía par dormir y lo más importante para nosotras, que tuviera el baño privado. La habitación era bastante sucia, las toallas my viejas y consumidas, el personal algo raro. A veces no había nadie en recepción. No hay vending machines ni ninguna comodidad. Pero por lo que necesitabamos estamos bastante contentas.
Soggiorno di 6 notti a marzo 2023
Risposta di Manager, il giorno 28 mar 2023
Hello Claudia, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 Soddisfacente

Solene

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 7 notti a marzo 2023
Risposta di Manager, il giorno 26 mar 2023
Hello Solene,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Buono

Ronald

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a marzo 2023
Risposta di Manager, il giorno 26 mar 2023
Hello Ronald,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Soddisfacente

Jangho

Soggiorno di 2 notti a marzo 2023
Risposta di Manager, il giorno 27 mar 2023
Hello Jangho,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Buono

Jacob

Soggiorno di 1 notte a marzo 2023
Risposta di Manager, il giorno 26 mar 2023
Hello Jacob,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Eccellente

Francis

Soggiorno di 4 notti a marzo 2023
Risposta di Manager, il giorno 25 mar 2023
Hello Francis,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Soddisfacente

Perri

Mi è piaciuto: Pulizia e personale e servizio
This is a good budget option for staying near the city. It was easy to get into the city from the subway station right next to the hotel. The staff was nice. I found it very noisy, i could hear everything in the hallway, the elevator beeping, the guests in nearby rooms coughing, the subway outside, cars on the road, etc. The room was pretty good although the walls are very scuffed up. The bathroom was nice. The window didnt latch shut and i could hear the wind howling in the crack. As a solo female traveler i found the area to be a bit intimidating, especially after seeing a few people behaving oddly, but maybe I'm just not as nonplussed as city people are. If you need an inexpensive option with easy access to the city, this is a good choice.
Soggiorno di 2 notti a marzo 2023
Risposta di Manager, il giorno 22 mar 2023
Hello Perri,Thank you for sharing your experience with us. We appreciate the input referring to our staff and your insights regarding our elevator. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Eccellente

Rafael

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and check in/out process easy.
Soggiorno di 1 notte a marzo 2023
Risposta di Manager, il giorno 21 mar 2023
Hi Rafael,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

8/10 Buono

OLCAYTO

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very clean, few steps to subway station, staff is great. Area not very safe but trying to getting better.
Soggiorno di 8 notti a marzo 2023
Risposta di Manager, il giorno 19 mar 2023
Hello OLCAYTO,We appreciate the time you have taken to bring to our attention your feedback with regards to our staff and area. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Buono

Piotr

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great hotel for that price. Room clean and comfy.
Soggiorno di 7 notti a marzo 2023
Risposta di Manager, il giorno 22 mar 2023
Hello Piotr,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our price and comments about our room. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Eccellente

Elizabeth

Viaggio di gruppo, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Rude staff but good location
Pretty great, easy to get to the subway. Fridge in room, good view. Only cleaning staff ignores do not disturb and started banging on my door at 11 on the dot as I am rolling my bags to the door.
Soggiorno di 7 notti a febbraio 2023
Risposta di Manager, il giorno 15 mar 2023
Hello Elizabeth,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

8/10 Buono

Carolina

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
El aseo
Soggiorno di 1 notte a marzo 2023
Risposta di Manager, il giorno 15 mar 2023
Hello Carolina,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope to see you again to deliver you with a 5 star experience.

2/10 Terribile

Eunbea

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I stayed 3 nights, but the room was never cleaned. I had to change the room key everynight as it doesn’t work. And when I asked for more towels, they brought me their laundry and made me to pick up towels myself. I couldn’t get any service. It was weird. And bedding has stains.
Soggiorno di 3 notti a marzo 2023
Risposta di Manager, il giorno 15 mar 2023
Hello Eunbea,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 Buono

Brandi

Soggiorno di 4 notti a marzo 2023
Risposta di Manager, il giorno 4 apr 2023
Hello Brandi,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Eccellente

Amanda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Check in was quick. The rooms are smaller but perfect for a weekend trip. We traveled during daylight savings and the manager was kind enough to delay our check out for us.
Risposta di Manager, il giorno 13 mar 2023
Hello Amanda,We can't thank you enough for sharing your feedback with regards to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Soddisfacente

Rachel

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel works as a place to sleep, but be forewarned that the walls will be covered in scuff marks, the tv will be the size of a postage stamp, the crinkly mattress cover will wake you up, and you may have to joy of finding pubic hair from the last person in your bathtub. Would not recommend.
Soggiorno di 1 notte a marzo 2023
Risposta di Manager, il giorno 15 mar 2023
Hello Rachel, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!