I like to think of myself as a reasonable person, but I did not leave this place feeling as though management here thought that I was. Instead, I felt gaslit repeatedly. I needed a room for three people and paid for it. The sofa bed was not ready to go and there were no extra sheets to make it ready. Torn sheets were put on beds twice, dirty bathroom glasses repeatedly were not replaced, an extremely loose handle on the bathroom door was not repaired after multiple complaints and there were other problems, including a promise from the hotel manager that at checkout a letter of apology would be ready for me and that it would include a promise of a reduced rate for a future later visit. At check out there was no such letter. It was recommended to me by the on duty manager for me to look for it in my email, where it did eventually arrive, but nowhere close to when we checked out. Not that we would ever return even if they promised us two weeks for free. I don’t like to spend my free time repeatedly lecturing people and demanding better treatment, but that’s what I felt I was doing constantly on this vacation. If you’re good at pretending serious problems don’t exist at the place you’re trying to have fun at then go ahead and stay here. Otherwise, I recommend you spend your hard earned money and precious time elsewhere.
