6/10 Soddisfacente
Raffaele
9 set 2025
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia
Friendly staff, nice communal areas,poor breakfast
Le'ts start saying it is not really a 5-star hotel but the communal areas are nice (especially the rooftop seating and pool) and the staff is very friendly (and helpful). On the other hand the rooms are quite outdated (at least mine, on the 11th floor) and there is always some dust smell (probably the carpet). However, what I found almost autrageous was the breakfast (for those like me who opted for the B&B option). They give you breakfast vouchers stating that an American Breakfast is included and here it's the first issue as I belive it would be way nicer if every night the staff emailed the customer list of those with breakfast included to the top floor cafe (where the breakfast is organised - run by a different company). Also, the breakfast menù (a la carte) is fairly rich but you can only choose the American breakfast or very few replacement (yogurt, oatmeal or fruit bowl). Given the American breakfast is the most expensive thing why not giving you the opportunity to chose 1 item - any item from the breakfast menù? This comes with the choice of a juice or coffee - so quite poor. Normally 5-star hotels with a la carte breakfast would still accompany the main choice with a selection of pastries and jams/hazelnut cream. But this is NYC and nobody bothers to make an effort (even in little things). The system made me pay for 2 breakfast per days even if I was alone and this was better for me as the only yougurt (I don't have savoury food at breakfast) and ordered x 2.
Raffaele
Soggiorno di 6 notti a settembre 2025
