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Recensioni per Arena Apartments

4 out of 5
Arena Apartments
21 Carlton Road, Nottingham, England

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 18 su 39 recensioni" "
Valutazione di 8 - Buono. 11 su 39 recensioni" "
Valutazione di 6 - Soddisfacente. 3 su 39 recensioni" "
Valutazione di 4 - Scarso. 2 su 39 recensioni" "
Valutazione di 2 - Terribile. 5 su 39 recensioni" "

8,2/10

Pulizia

7,2/10

Personale e servizio

7,8/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

4/10 Scarso

Fevio Damiao De Jesus

Viaggio di gruppo
No blankets for sofas No WiFi password
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

YUMENG

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
it is very nice!!
Soggiorno di 6 notti a settembre 2023

6/10 Soddisfacente

David

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This is marketed as 4 star. It is far from that. The matresses are appalling and uncomfortable, the single bed was all torn and the sofa bed was absolutely filthy and stained. If it wasn't for the fact that we were tired, we'd have walked away. Nothing about ten grand couldnt fix...
Soggiorno di 2 notti ad agosto 2023

10/10 Eccellente

Hugo

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
staff was very helpful
Soggiorno di 3 notti ad agosto 2023

8/10 Buono

Mary

Soggiorno di 2 notti ad agosto 2023

10/10 Eccellente

joanna

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a luglio 2023

10/10 Eccellente

JOHN

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Loved it! All new appliances, clean and comfortable. Great market nearby to get food to cook in the excellent kitchen.
Soggiorno di 2 notti a ottobre 2022

2/10 Terribile

Manish, vernon hills

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 2 notti a luglio 2022

2/10 Terribile

Zoltan

Soggiorno di 2 notti a giugno 2022
Risposta di Lucy, il giorno 7 lug 2022
Zoltan, We are sorry to see your rating of us. We did not receive any reports from you to reflect this. Please do not hesitate to contact me to discuss further.

2/10 Terribile

Viaggiatore verificato

Viaggio di gruppo
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Apartment itself wasn't actually too bad, we rented 4 x apartments in this building. Seem relatively clean. The day after leaving however, we received an email saying that they are deducting money from deposit. They had a variety of reasons for claiming deposit, none of which were true and were all unproven accusations made by the cleaners in just one of the apartments. Quite appalled that a so called professional company can act in this way.
Soggiorno di 2 notti a luglio 2021
Risposta di The Bookings Team, il giorno 13 lug 2021
Thank you for taking the time to provide us with feedback. We are delighted that you enjoyed your stay and found the apartment relatively clean. Our aim is to provide you with a comfortable and enjoyable stay. We are sorry for any inconvenience caused by the retention of the security deposit but can reconfirm that the matter has now been resolved and a full refund has been actioned. We utilize all guest feedback to implement positive changes and improvements. We hope to have you stay with us again!

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Absolutely lovely apartment in a great location.
Soggiorno di 2 notti a giugno 2021
Risposta di The Bookings Team, il giorno 13 lug 2021
We are so happy that you enjoyed your stay and the location worked well for you. We are looking forward to your future visits!

6/10 Soddisfacente

Anna

Viaggio con la famiglia
Non mi è piaciuto: Comfort della camera
Soggiorno di 2 notti ad aprile 2021

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Lovely stay
Pre check-in was a hassle but other than that brilliant stay. Lovely apartment.
Soggiorno di 2 notti a ottobre 2020
Risposta di Hotel Management, il giorno 19 apr 2021
Hello, Thank you for taking the time to leave your feedback. Please know that our team is always on hand 24/7 to help you with any assistance that you may need pre-arrival. We want to be able to ensure that your check-in goes as smoothly as possible. We are delighted to hear that you enjoyed your stay overall and that you loved the apartment. We hope that we can be of service to you again in the future.

10/10 Eccellente

Ben

Mi è piaciuto: Pulizia e comfort della camera
Great location and everything you need and more!
Had a few little issues with check in but only due to covid checks so can’t complain. Apartment had everything you needed even a surprise dishwasher and tablets etc! Was all lovely and clean except a few little bits (dusty blind, missed cobweb) but highly confident it was cleaned along the covid guidelines. Parking is great especially being a few minutes walk from the city centre. Overall a fantastic stay!! Would definitely recommend and use them again!!
Soggiorno di 3 notti a luglio 2020

10/10 Eccellente

Mark

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Cosy place
Great place to stay will stay again once in the area
Soggiorno di 1 notte ad aprile 2020
Risposta di Prim Short Stays, il giorno 5 mag 2020
Mark, it's fantastic to know you enjoyed your stay as much as we loved hosting you! We always hope that you and your family are safe! Our apartment will always be available shall you need a place to stay in the area!

8/10 Buono

Stephen

Viaggio di lavoro
Mi è piaciuto: Pulizia
Location close to town everything else was okay a pleasant stay
Soggiorno di 1 notte a marzo 2020
Risposta di Prim Short Stays, il giorno 24 mar 2020
"It's great to know you had a pleasant stay, Stephen! We look forward to hosting your future stays so we can make it even more wonderful than this stay!"

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Started twice, one bedroom apartment was bigger that a two bed and nicer! Corner sofa. Larger bedroom, loved apartment 5. Still no hot water though in bathroom or kitchen despite me taking them. Not a major issue as dishwasher and shower is electric but the shower has a mind of its own and is dangerous. Lovely apartment though but cleanliness of cooking utensils is terrible, run all the plates and cutlery through dishwasher before you use. Also, they should supply some washing machine detergent for you to use.
Soggiorno di 2 notti a marzo 2020
Risposta di Prim Short Stays, il giorno 24 mar 2020
"Thank you so much for leaving us feedback! We are always look forward to hearing about how our guests feel about staying with us! It's great to know you appreciated our apartment and we are sorry about the incidents that did occur during your stay, they are important and shall be addressed. We have forwarded these concerns to the necessary department. This way, all our guests future stays will be great ones!"

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia e servizi
Great location for Nottingham Arena. Staff team were helpful in sorting online check in. Would recommend for short stay.
Soggiorno di 1 notte a marzo 2020
Risposta di Prim Short Stays, il giorno 24 mar 2020
We appreciate your time and leaving us your feedback! We will share your kind comments with our staff. Our whole team provides a very honest, friendly and personable support so our guests feel free to reach out to us with whatever requests they might have in their home from home!

8/10 Buono

Lee

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a marzo 2020
Risposta di Prim Short Stays, il giorno 24 mar 2020
Thank you for leaving us an almost perfect rating, Lee! We look forward to hosting your stay once more and hopefully having the opportunity to give you a 10/10 experience!

8/10 Buono

Paul, London

Viaggio di lavoro
Mi è piaciuto: Pulizia e servizi
Firstly this isn't a livable 2 bed apartment.what i mean is that its not like a regular apartment you'd live in.It has two small bedrooms and an open plan living room/kitchen,its very small, enough for 4 people for 1 or 2 nights. No storage space/wardrobes,just some places to hang a few shirts etc. no signage on property or car park,i struggled to find the car park but worked it out eventually, once you book you get several emails (and have to pay £200 deposit) from them direct giving you more info as it isnt a key system, you are given access code to the entrance and codes to get in your apartment which i didn't like, would've preferred a key.car park isn't marked out, you just leave car against either wall,I saw the same cars parked all 3 days i was there, they didn't move, leaving just a gap on the end for me to use,not clear at all.There is no stored hot water, they use a gadget in kitchen to heat it however all i got was tepid water so hard to shave. didn't need to wash up as there is a dishwasher and shower is electric so wasn't a major issue just annoying at having luke warm water to wash hands and shave.Was supposed to have a double bed but there are 4 singles and they push two together to make a double which is my pet hate.Uncomfortable with a gap in the middle, completely pointless.I sleep heavy but if you are a light sleeper you may struggle as the road noise from outside is loud.wifi good and cleanliness good.If you phone for support you get an Indian call centre!
Soggiorno di 2 notti a marzo 2020
Risposta di Prim Short Stays, il giorno 24 mar 2020
"Your feedback is important to us, Paul! We are sorry to hear about the incidents that lead you to not having a good stay. We have looked into each of points you have made and have raised it with the necessary department to rectify. Thank you for letting us know as we want to continue to improve and grow the service we offer. We aim to provide a great stay for our guests and to give them a relaxing, comfortable, and peaceful setting. We appreciate your time and giving us the chance to host your stay!"

4/10 Scarso

Ben, Hong Kong

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Too many procedures before check-in, location instruction confused, narrow staircase makes difficult to carry luggage up or down, the tap of the bath tub doesn't work properly, too pricey for this condition.
Soggiorno di 1 notte a febbraio 2020
Risposta di Jay, il giorno 26 feb 2020
Hi Ben, We are saddened by your experience as we strive to provide the best stay possible for our guests. We send check-in instructions weeks before the arrival and we are currently looking if that can be improved. Furthermore, we do have a 24-hour support hotline that can cater to maintenance troubles. We feel like this is a missed opportunity for us to showcase what the experience is truly about. Thank you

6/10 Soddisfacente

Stephen

Viaggio di lavoro
Not happy with the stay
Was ok but small sofa was sunk in the middle and not very comfortable, had to clean all the cutlery before use and plates at they wasn't clean also parking was available but limited and didn't get a space so had to pay for parking each day which made it expensive !! This is not mentioned in the listing say parking included there's 6 spaces and 6 apartments so I think other people are parking in there
Soggiorno di 4 notti a febbraio 2020
Risposta di Prim Short Stays, il giorno 13 mar 2020
We are sorry to hear about this! There is one parking space for each apartment. We agree this should not have happened. We know a member of our team did reach out to you to try and reimburse you for your parking fee for the inconvience you faced. We encourage all our guests to contact us during their stay so we can resolve any concerns as much as we can! We greatly appreciate the feedback you have shared!

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
No hot water first day to shower but fixed next day apartment was nice and tidy
Soggiorno di 3 notti a febbraio 2020

10/10 Eccellente

Marcelo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lugar limpo e confortável !
Soggiorno di 1 notte a febbraio 2020
Risposta di The Bookings Team, il giorno 27 feb 2020
Hi Marcelo! We are glad to hear that you enjoyed your stay with us. Your comfort and safety is our top priority. Looking forward to your next visits.

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2020
Risposta di Prim Short Stays, il giorno 13 mar 2020
"Thank you for your time in staying with us and leaving us your feedback. It's great to know that we were almost a perfect score on your rating! We feel good that it means we have a chance of improving our service and the potential to get a perfect score from you should you choose to come back again! We shall look forward to hosting you again in the future!"

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Small but perfectly functional, very close to Motorpoint arena which was what we needed!
Soggiorno di 1 notte a gennaio 2020
Risposta di Prim Short Stays, il giorno 23 gen 2020
Thank for your time in providing us feedback. It's wonderful to know that our location was very helpful to you. Next time that you need a place to stay near the Motorpoint, please do not hesitate to book with us once more!

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely Stay
The apartment was furnished and decorated in a modern style. It was lovely. The kitchen and bathroom were both modern and very adequately set up. The apartments are conveniently located near the National Ice Centre (Motorpoint Arena) and we were visiting for an ice skating competition. The front door had previously been kicked/smashed in, this was visible from the outside and inside of the apartment. The rear door to the apartment block did not lock, as per expectation (I was given an access code, but did not need to use it as the door wasn’t locking). This did worry my daughter, especially as our apartment door was not 100% in tact. We stayed in Apartment 3. There was free parking advertised. However, I was unable to park my car as there were 7 vehicles parked and I would have had to block them in, and there was no way of knowing which cars were associated with the other 5 apartments. I assumed one car parking space per apartment, but spaces were not allocated.
The car park
Soggiorno di 2 notti a gennaio 2020
Risposta di JS, il giorno 13 gen 2020
Hi, Thank You for the honest feedback, We would like to let you know that we appreciate it a lot and we take it to heart to improve our services even more. Thanks

2/10 Terribile

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The apartment was changed with no information from expedia about anything. Im so cross with the lack of communication. I spent the whole day trying to get check in information and when we finally did it was the wrong apartment and then when we fot the apartment number we had the wrong code.
Soggiorno di 1 notte a gennaio 2020
Risposta di JS, il giorno 13 gen 2020
Thank you for letting Us know about this and We apologize for the inconvenience, rest assured We will doing our best to improve our services/

10/10 Eccellente

Oscar

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent!
Lovely place. Clean, comfortable, warm and mostly very quiet. Thank you!
Soggiorno di 3 notti a dicembre 2019
Risposta di Prim Short Stays, il giorno 23 gen 2020
We appreciate your feedback! Thank you for letting us know that you felt comfortable and relaxed during your stay with us. We will also let our whole staff know that you acknowledge our effort! We look forward to seeing you again!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a dicembre 2019
Risposta di Prim Short Stays, il giorno 24 gen 2020
"Thank you for your time and choosing us as your place to stay. We hope that during your next visit in the area, that you choose to stay with us again! Have a good one!"

2/10 Terribile

Viaggiatore verificato

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nothing unique had terrible trouble trying to check in at given time of 15.00 Did not receive any check in details until 16.00 on coldest day of the year.
Soggiorno di 1 notte a novembre 2019

10/10 Eccellente

Allister

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2019

10/10 Eccellente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2019

10/10 Eccellente

Kristian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2019

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful for a family of four! Location & parking great as well. Highly recommend!!
Soggiorno di 1 notte a ottobre 2019
Risposta di The Bookings Team, il giorno 29 ott 2019
Hi, We are glad to hear that you enjoyed your stay with us and the apartment suited your needs. We thank you for recommending our apartment and we are looking forward to your next visit.

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 2 notti a settembre 2019
Risposta di The Bookings Team, il giorno 18 set 2019
We thank you for having your stay with us. Looking forward top your next visit.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti ad agosto 2019
Risposta di The Bookings Team, il giorno 18 set 2019
We are glad that you had a good stay with us. We are looking forward to your next visit.

8/10 Buono

Anjie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2019
Risposta di ETX-EmmaNoakes, il giorno 26 lug 2019
Thank you for your rating and for choosing our property. We're looking forward to having you again as our guest.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2019
Risposta di The Bookings Team, il giorno 2 lug 2019
Hi, We highly appreciate you had left a rating for us. How we wish we could have known details of your stay, in order for us to thank you personally.We are glad that you enjoyed the apartment. Looking forward to your next stay.