Dear Flavio, Thank you for sharing about your experience at Courtyard City Centre! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Thank you, Kind regards

Dear Elsa, Thank you for taking the time to share your experience. We sincerely appreciate your insight because it helps us build a better customer experience. Kind regards, Sandra Reception Supervisor

Dear Helen,Thank you for your feedback following your recent stay with us. I am sorry to read your feedback on the bar staff and can only apologise for this. I have reached out to you directly and hope to be able to welcome you back to the hotel if your travels bring you back to the area.Kind Regards,Louise Bird, Operations Manager

Dear Kay,Thank you for taking the time to leave a review. I am keen to know more about your experience during your stay to better understand the areas we can focus on for improvement. Please feel free to contact me on hotelmanager@courtyardoxfordcitycentre.co.ukRegards Arvind BhardwajHotel Manager

Dear Endre,Thank you so much for taking the time to leave the review. It is always encouraging for the team to see a positive review. Once again thank you and we hope to welcome you again in near future. Regards Arvind Bhardwaj

Dear Seunghyun, Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

Dear Christine, Thank you for your wonderful feedback. I am glad you enjoyed your stay with us. We hope to welcome you back soon. Best regards, Belen-Assistant Reception Manager

Dear Martin, Thank you for taking your time to review your experience following your recent stay at Courtyard Oxford City Centre. I appreciate your honest feedback and I have shared it with our leadership team. We will work to improve our service and avoid this issues on future occasions. Best regards, Belen-Assistant Reception Manager

Dear Donna,Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback. I'm glad that you found the hotel lovely and the location great. We hope to welcome you again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

Dear Rong, Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback. I'm glad to hear that you enjoyed your stay and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

Dear William, Thank you for sharing your experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear you enjoyed your stay with. I appreciate you bringing to our attention the issue with the thermostat. I will share your message with the maintenance and leadership team.Once again, thank you for your feedback. Best regards,Belen-Assistant Reception Manager

Dear Michael, Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

Dear Andrew, Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

Dear Urs,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations. If you have the time to elaborate on your feedback, it would help me greatly to have a better understanding of your low score. Any additional feedback that you provide will go towards offering the associates retraining and re-looking at any offerings or services that we currently provide. Once again, thank you for the feedback you have already provided and look forward to hearing back from you soon.Regards,Edina BliznikRestaurant & Bar Manager

Dear .Anisa, Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

Dear Anonymus, Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

Dear Cynthia,Thank you for your review. I'm pleased to hear that your experience was excellent. We do hope to welcome you again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

Dear Alexis,Thank you very much for excellent rating. It means a lot to us. It boosts the morale of the team and keeps them motivated. Look forward to welcoming you again in near future.

Dear Jean-Dominique,Thank you for an excellent review with 10/10. I am pleased to hear that your stay was comfortable and location was excellent. We do hope to welcome you again in distant future.

Dear Benjamin,Thank you for taking the time to leave the review. I am glad to hear that the location was good. I am sorry to hear that the space in the room and its character didnt meet your expectations. The prices are based on the demand in Oxford and they generally high when there are various events are held which bring a large number of visitors in the area. I do hope to welcome you again in the future. Once again thank you for taking the time to leave the review.

Dear Fraser, Thank you for choosing to stay at Courtyard Oxford City Centre! I'm glad to hear that you found the location great. We appreciate you for taking the time to share your feedback and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

Thank you so much for sharing your feedback. We're overjoyed to hear that you enjoyed our prime location near Westgate mall and the charm of the nearby Oxford colleges. Your kind words about our clean facilities and friendly staff truly warm our hearts.We apologise for any inconvenience you experienced with the sink in room 313. We appreciate your feedback and wish you had informed our team during your stay; we would have been more than happy to promptly address and resolve the issue to ensure your absolute comfort.Additionally, we sincerely apologise for the hiccup with the dry cleaning service. Your experience does not reflect the high standards we strive to maintain. Rest assured, we will review and address this matter to ensure it doesn't happen again.Despite these challenges, we're genuinely grateful for some of your positive comments, and we hope to have the pleasure of welcoming you back for an even more delightful stay in the future.

Dear Kazuyuki, Thank you for staying at Courtyard Oxford City Centre. We appreciate your feedback. I am very sorry if we fell short of meeting your expectations while you stayed with us. I have shared your review to our leadership team on our commitment to improve our service. Thank you again for your time. Best regards, Belen-Assistant Reception Manager

Thanks for staying with us. We appreciate your feedback!

Dear Sungmoon,Thank you for staying with us at Courtyard City Centre.We appreciate you taking the time to share your scores and we hope you had a lovely stay. We hope we welcome you once again if your travels bring you to the area.Kind regardsSimeon LalovReception Manager

Dear Neil, Thank you for your fantastic feedback. We appreciate your kind words. I am glad you had a pleasant stay with us. We hope to welcome you soon. Best regards, Belen-Assistant Reception Manager

Dear Fiona, Thank you so much for your great review. I am glad to hear you liked our location and facilities. We hope to welcome you back soon. Best regards, Belen-Assistant Reception Manager

Dear Ernst,Thanks for staying with us. We appreciate your feedback!Best regards, Belen-Assistant Reception Manager

Dear Pooja, Thanks for staying with us. We appreciate your feedback!We hope to welcome you soon. Best regards, Belen-Assistant Reception Manager

Dear Philip, On behalf of the entire team, I want to thank you for sharing your experience following your recent stay at Courtyard Oxford City Centre. I am glad that you found comfortable and clean the room. I have shared your feedback to our leadership team regarding the lack of shelf in the room. We really appreciate your opinion. We hope to welcome you soon. Best regards, Belen-Reception Supervisor

Dear guest, Thank you for taking the time to share your feedback following your recent stay with us. I am glad you enjoyed your stay with us. Best regards, Belen-Reception Supervisor

Dear Fernanda,Thank you for choosing to stay at Courtyard City Centre.I appreciate you taking the time to provide the feedback for recent stay with us. It's great to hear that you have found the location and the property to be something to take advantage of and I'm very sorry that there were stairs on the way to the room. The additional bedrooms that you have stayed in were build in later stage thus no lift was incorporated. Should there be any need of help with luggage our team is instructed to assist in any way possible.Kind regardsSimeon Lalov

Dear Amir, Thank you for choosing to stay at Courtyard City Centre.I appreciate you taking the time to share your feedback regarding your stay. I'm sorry that the floor didn't have good smell and that the check in and check out was not done expeditiously. I have addressed this to relevant teams in order to make sure that this will provide more smooth service in the future. Once again I do apologise if that caused any inconvenience and I'm happy to offer a complimentary bottle of Prosecco on your next return.I hope despite these issues you had a lovely a stay. Kind regardsSimeon LalovReception Manager

Dear LeKeisha,Thank you for choosing to stay at Courtyard City Centre.I appreciate you taking the time to share your feedback with us. I'm sorry that the team did not offer you a meal after you had to wait for the reservation to be recovered by the reception team. Our reduced menu options are available until 9:30pm however the meal should have been offered on bespoke basis. I have shared the details with our Restaurant manager which will provide retraining to our staff member to avoid such events from happening in the future. I apologise once again if that caused much inconvenience during your stay with us however my hope is that you would chose to stay with us once again if your travels bring you to the area.Kind regardsSimeon LalovReception Manager

Dear Francois, Thank you for choosing to stay at Courtyard City Centre.I appreciate you taking the time to share your review with us and I hope you had a lovely stay with us.We hope we welcome you once again.Kind regardsSimeon LalovReception Manager

Dear Kai Kin, Thank you for choosing to stay at Courtyard City Centre.I appreciate you taking the time to share your feedback and I'm sorry that the room was not up to expectations. I have shared the details with the Maintenance Manager in order to prevent such accidents to happen in the future. I really hope that the despite these issue you had a lovely stay.Kind regardsSimeon LalovReception Manager

Dear Tristan, Thank you for your review.I am glad to hear that you enjoyed your stay with us.We hope to welcome you soon. Best regards,Belen-Reception Supervisor

Dear Adrian, Thank you ever so much for staying with us at Courtyard City Centre.I appreciate you leaving such great comments after your stay with us and I'm happy that you can take advantage of the location while enjoying the view from the room. I hope you had a lovely stay and that we welcome you once again. Kind regardsSimeon LalovReception Manager