Thank you for your kind review, we are glad to hear that you enjoyed your stay with us. We will pass your comments onto our housekeeping team and look into the issues with the uncomfortable bed. We hope to welcome you back soon.

Thank you for your kind review, we are glad to hear that you enjoyed your stay with us. We hope to welcome you back soon.

Thank you for your kind review, we are glad to hear that you enjoyed your stay with us. We hope to welcome you back soon.

Thank you for your kind review, we are glad to hear that you enjoyed your stay with us. We hope to welcome you back soon.

Hi there,Thank you for the kind review and feedback! We're truly glad to see that you've enjoyed your stay with us and we'd love nothing more than to welcome you back if the opportunity arise again!Kind regards,

Hi Leanne,Thank you for the kind review and feedback!We're truly sorry to hear that you've experienced a few inconveniences while you stayed with us and we'll do our best to improve in the areas specified. Please rest assured that everything will be passed over to the relevant departments to be looked into. We'd love to welcome you back if the opportunity arises again!Kind regards,

Hi Jules,Thank you very much for your review!We're glad to see that you've enjoyed your stay with us and we'd love nothing more than welcoming you back if the opportunity arises again!Kind regards,

Hi Vasvi, Thank you very much for your kind review and feedback!We're glad to hear that you've enjoyed your stay with us and we'd love nothing more than to have you back with us if the opportunity arises again!Kind regards,

Hi Eric, Thank you very much for your kind review and feedback!I'm truly sorry that the room was not up to your expectations and that your stay with us was affected by the event that took place on the 26th. The duty manager was doing the best he could to make them leave by 11pm, which is when we shut the whole pub, however they weren't listening so we truly apologize about this. In regards to the room, we appreciate it is small, however it is advertised as being a small room. We thank you for your understanding and we will do our best to improve in the specified areas.Kind regards,

Hi Noguchi, Thank you very much for your kind words and feedback!We're truly glad that you've enjoyed your stay with us and you've liked having breakfast. We'd love nothing more than welcoming you back if the opportunity arises again, in which case, please get in contact with us so we can make sure we allocate you your preferred room.Kind regards,

Hi Aitch, Thank you very much for your review and feedback!We're truly sorry to hear about your experience and please be assured that we've passed this over to the relevant departments and we will do our best to improve in the areas mentioned. We're glad that you've enjoyed your stay overall and we'd love to welcome you back if the opportunity arises again!Kind regards,

Hi there, Thank you very much for your review! We're truly glad that you've enjoyed your experience with us and we'd love to have you back if the opportunity arises again!Kind regards,

Hi Virginia, Thank you very much for your review!We're sorry to see that your stay with us was not up to your expectations. Would you be so kind to get in contact with us and provide us some more details in regards to your stay with us? We appreciate all kind of feedback and we'd love to know what we could've done to make your stay with us better!Kind regards,

Hi Robert,Thank you very much for your kind words and feedback!We're truly glad that you've enjoyed your stay with us and we'd love nothing more than to welcome you back if the opportunity arises again!Kind regards,

Hi KerryThank you for your Review, we appreciate the positive feedback. Paying for early check in is standard amongst most hotels.

Hi Andy,Thank you very much for your review!We're truly happy to see that you've enjoyed your stay with us and we'd love nothing more than having you back if the opportunity arises again!Kind regards,

Hi Donna, Thank you so much for your kind words and feedback!We're truly glad that you've enjoyed your time here with us and we'd be more than happy to welcome you back to the venue again. If the opportunity arises, please don't hesitate to reach out. We also appreciate you reccommending us to your family and friends and we will make sure that they will all have a great time with us!Kind regards,

Hi Robert, Thank you very much for your feedback!We're glad that you've enjoyed your stay with us and we'd love nothing else than to have you back here with us again if the opportunity arises!Kind regards,

Hi Gunnar,Thank you very much for your feedback and score!We're happy to see that you've enjoyed your stay with us and we'd love nothing more than having you with us if the opportunity arises again!Kind regards,

Hi Nicola, Thank you very much for your kind words and feedback!We're truly glad that you've enjoyed your stay with us and we'd love nothing more than to welcome you back if the opportunity arises again!Kind regards,

Hi Lincoln,Thank you very much for your kind words and feedback!We're truly glad that you've enjoyed your stay with us and that you visit us regularly. We appreciate your feedback a lot and we'd love nothing more than to welcome you back to our venue. If the opportunity comes agin, please give us a shout.Kind regards,

Hi Dale, Thank you very much for your feedback!We're truly glad that you've enjoyed your stay with us and we'd be more than delighted to be able to welcome you to our venue again.Kind regards,

Hi Elanor, Thank you very much for your feedback!We're glad to see that you've enjoyed your stay with us and we'd love nothing more than to welcome you back if the opportunity arises again!Kind regards,

Hi Jamie, Thank you very much for your kind words and feedback!We're truly happy that you;ve enjoyed your stay with us and we'd love nothing more than to welcome you back here again!Kind regards,

Hi Eugene, Thank you very much for your review!We're trully happy to hear that you've enjoyed your stay with us and we'd love nothing more than to welcome you back if the opportunity arises again!Kind regards,

Hi Mark, We're truly sorry to hear that your experience was not up to your expectations. If you don't mind, we'd appreciate it if you'd be able to get back to us and let us know what went wrong in your stay and what we could've done to make it better.Kind regards,

Hi Daniel,Thank you very muhc for your feedback!We're truly happy to hear that you've enjoyed your experience with us at Head of The River and we'd love nothing more than to welcome you back if the opportunity arises ever again!Kind regards,

Good afternoon David, thank you for your feedback as we do like to hear from our guests and to be able to improve our services. When you do book in with us next time do request the upper floor. Also, glad you enjoyed your breakfast too. Hope to see you again soon.Thank youBest wishesJoan-reception team

Hi Jan, Thank you very muhc for your feedback!We're sorry to hear that your stay was not up to your expectation and we'd love it if you'd be able to contact us and provide us some more detail in regards to this.Kind regards,

Good afternoon to you Bryan, thank you for staying at the Head of the River and great you had a good stay and to also enjoyed our breakfast. We do our best to make our guests happy and to take away the memories of their stay. Thank you and lovely to hear you had an enjoyable stay.best wishesJoan-reception team

As you stated, it is an old building been around since 1845! Which is why we can't install a lift unfortunately, the building is all up to code and has passed all fire and safety checks on a regular basis.

Hi Maria, Thank you very much for your feedback!We're truly happy to hear that you enjoyed your stay with us and we'd love nothing more than to welcome you back if the opportunity arises again!Kind regards,

Sorry to hear you had a disappointing stay with us. All feedback is used to improve our services.

Thank you for your lovely feedback. Hope to have you stay with us again soon!

We glad you enjoyed your stay with us! Thank you for your feedback, this will be passed on the appropriate departments.

Thank you for your review, all feedback helps us to improve our services!

Hello Barbara, I am sorry you did not stay with us. There is no excuse for you to be walking up the stairs too. To help you the next time, if you do book in with us, let us know and we can allocate you to a ground floor room and there is help here so we are able to help you to your room. In terms of parking, if you have a disable badge let us know in advance and you can always park at the hotel no worries at all as long we are informed. Thanks for your feedback and we hope to see you again. Thank youJoan-reception team

Good afternoon,Hello Mercedes, Thank you for staying with is and always welcome guests feedback. We try to do the best we can to create memories for our guest and also to give a reason to return and yes we certainly hope to see you again.Thank youJoan reception team

Good afternoon,Hello, Graeme, we welcome aby feedback from our guests. We do not have parking for hotel guests as the parking space belongs to the university. Park and Ride is the best option as it is 4 per day.Thank you and look forward to seeing you again.Best wishesJoan-reception team