Hotel vicino a Piazza Fontana - Porlezza

"Mi sono trovato benissimo,siamo stati accolti con calore ed il personale é stato moto gentile per accontentare ogni nostra esigenza.Ottimo il ristorante e non é cosi ovvio mangiare bene negli hotel.Vista panoramica,dal terrazzo dell'hotel, sul lago di Lugano mozzafiato.Un angolo di paradiso."

"The location and cleanliness of the hotel were very good. Being so close to the lake and having a parking lot was convenient. We stayed with our dog. On the first morning, when I took him outside, he urinated on the gravel parking area in front of the hotel. At that moment, a hotel staff member saw this and shouted at me in an extremely rude and loud tone, saying things like ‘He can’t pee there, clean it immediately,’ giving me orders. She told me I had to clean it right away and fetch a bucket to do so. I was honestly shocked by this behavior. For a hotel that accepts pets, such an attitude is simply unacceptable. A dog’s owner cannot control exactly when or where the dog relieves itself. Of course, if such an accident happened inside the building, one would naturally take responsibility and clean it up. However, it was a park area fully covered with gravel, and being yelled at — almost scolded — in such a tone is unacceptable.It was very unpleasant to have our holiday overshadowed by the approach of such an inconsiderate staff member"