Hotel vicino a Pine Valley Golf Course - Ray

“The lobby and restaurant were extremely clean. Staff were very friendly upon checking in and out. My issue was with the toilet which had multiple hairs and unknown encrustations present that could be seen from the bathroom door. The floor was adorned with multiple small pieces of toilet paper.it looked like a small ticker tape parade had been held there. I had to clean the toilet. Disgusting!”

“Had to have the room cleaned because of the door smell and dog hairs everywhere but the comforter wasn’t changed and it had dog hairs that caused a skin irritation.”

“Room was clean...Staff was pleasant....breakfast very basic but good.”

“👌”

“Ok”

“The hotel building looks run down, and the outside is slighly overgrown with weeds in the rocks. We stayed 5 days and not once was the elevator vacuumed, nor the entrance way mopped. There were papers and old fishfly carcasses on the floor on day one, and we told them good bye on day five. The rooms itself were spacious and clean. No complaints there. My grandson wanted to swim, but even he realized the water was not what he is used to. Why can't I see the bottom? was his question. Needless to...

“Nice clean and quiet rooms, great view, nice restaurant and bar, all the staff were friendly and helpful.”

“The electricity went out as soon as I booked the room, refused to give any refunds. The power was out all night and even after 12p the next day. No lights, water, amenities NOTHING! Had to sit in car most of the night due to no power. Poor customer service on their part!!”

“Everything was good. Breakfast can be bit better but other than that, very clean and great staff.”

“We were not able to get 2 rooms on the same floor and had to wait a half hour for our rooms even though we checked in shortly after 3pm. Rooms were okay and pretty clean. The common areas were awful. Stacks of boxes blocking the hallways, bags of trash left in the hallways. Tables not wiped off in the breakfast area. Staff were polite but definitely had their dirt blinders on.”

“Very nice property and rooms. Great breakfast options. Very clean. One of the nicest hotels I've stayed at.”

“When we arrived, we were informed that the property owners are now assessing a new $5.00 per day "general" charge. Staff had no idea what charge was for. I insisted charge be removed and it was the next day. Was not listed on expedia website or anything posted at site. I did not feel being "ambushed" at check in was fair. Staff very nice and apologetic. Will make IHG aware. Other than that, stay was good.”

“We stayed for 4 nights. Never asked if we needed housekeeping service to provided any. A halfway check for garbage and clean towels would have been nice”

“The room smelled musty and like smoke. Air conditioner was loud and could not sleep all night.”

“Pool was being repaired”