ApartHotel a Puerto Morelos

“Escribo esta opinión con el fin de ayudar a mejorar el servicio del alojamiento. Es necesario realizar un mantenimiento general a la propiedad, ya que el flujo de agua en la regadera es mínimo y un cristal está mal asegurado y podría caerse. También se percibe cierto deterioro en las instalaciones y un problema con hormigas. Asimismo, la comunicación previa a la llegada fue muy deficiente; la falta de respuesta sobre los datos de la reservación me causó mucha desconfianza e incertidumbre....

“tl;dr: bad experience w/unit & argumentative host, wouldn't book again at ANY price. Vacation travel 6-8 wks/yr, last 5 years often in Cancun. Complex’ days of glory long gone . No gym, beach full of sargassum. Not walkable to rest, shops, groceries. Unit size avg, access dicey: narrow/ winding staircase, difficult to carry standard size bags. Mentioned at check-in, host “your fault you didn’t see photo of beautiful[!] staircase,” ignored main point. Way below avg: TV, only 24” AND defective,...

“The property was horrible, dirty, the toilet was constantly overflowing, I saw roaches in the room it was just awful, I would never come back to this place!”

“Hotel ubicato nella zona Hotelera e ad un passo dala fermata dell'autobus. Struttura piccola e molto pulita. Bellissimo il giardino con la piscina e l'accesso alla spiaggia privata attrezzata. Il punto di forza è il personale, sempre disponibile e gentilissimo. Non è il solito resort chiassoso, ma una struttura per chi cerca la vera tranquillità.”

“À great experience I couldn’t ask for more better it was excellent Riccardo”

“Ho soggiornato in questa struttura situata direttamente su una bellissima spiaggia e l’esperienza è stata davvero piacevole. La struttura è molto curata e pulita, dettaglio che si nota subito appena si entra. La camera non era una semplice stanza d’albergo, ma un vero e proprio appartamento: con cucina attrezzata, soggiorno e sala da pranzo, perfetti per chi desidera la comodità di cucinare anche in vacanza. ”

“Staff in the resort get 5-stars. Fantastic experience with the friendly, always helpful , fun staff. Food was great as well and the grounds were beautiful . ”

“The shower flooded day1, safe was unuseable, fridge froze our food, oven didn't work, sewer smell emitting from bathroom sink, no sheet change for 9 days, only 1 set of beach towels provided, room was very shabby and not updated. I have pictures. No secure place to leave our luggage while waiting for our taxi on our last day. My guest will be doing a review on Google and I will probably never use Expedia again without some explanation or compensation. We met other guests that were not happy...

“Scadente e fuori mano ”