Castelli a Saas-Fee

“la reception non è stata competente per check out , ha richiesto il pagamento al cliente quando la camera era già stata pagata da agenzia, che è dovuta intervenire almeno 3 volte. Mi domando se fosse stata domenica e l'agenzia fosse stata chiusa come poteva risolversi il problema del pagamento, il cliente avrebbe dovuto fare un doppio pagamento? Queste situazioni sono alquanto sgradevoli !”

“all fantastic!!!”

“Alles ok, sehr freundliches Personal! schade waren die Fenster voll Schimmel im Bad und in den Zimmern. Das Frühstück ist sehr gut, aber es ist leider nur am Anfang alles vorhanden und gewisse Sachen werden nicht nachgefüllt. Alles in allem aber sehr empfehlenswert ”

“Hej underbart och ägaren var väldigt hjälpsam och gjorde min korta vistelse helt fantastisk.”

“We had a great stay”

“Buona posizione vicino al parcheggio. Ottimo servizio ristorante, cortesia e simpatia del personale. Pulito e originale nell’arredamento della camera e degli spazio comuni. Bella la terrazza esterna.”

“The most important thing to note is the limited hours of the front desk (10am to 6pm in the summer). This is an issue if you might arrive late or want to leave your bags in the morning after checking out. The hotel is absolutely serious about wanting you to contact them before you arrive to confirm your arrival time although the email they sent to me had no return email address. The bed (although not the pillows) was comfortable and the hot water and wifi both worked well. In-room safe was...

“All was good!”

“Thankfully this wasn’t my first trip to Saas-Fee or I’d never go back… I’ve been going for more than 10 years and we have a place in the village but needed somewhere bigger to accommodate family. Topline… the place is well past its sell by date and the interaction with the hosts - Saas Holidays - wasn’t great. On arrival we had our apartment number on our booking and told the concierge on the phone. He said that he didn’t have the booking reference so as long as we had the number on our...

“Great position!!”

“Ottimo soggiorno. Tutti molto cordiali. Reception, responsabile, cameriere, donne di pulizia, autista. Complimenti a tutti. Tutto pulito, camera ampia, colazione ottima, vista mozzafiato. Piscine e Spa bellissimi.”