VIP treatment never happened
I did not get any of the benefits, the bottle of wine never arrived, and the guaranteed late check out was the most dissappointing part. I had to really insist to please let me come back to freshen up and checkouts at around 1:30 and the person in the front desk said that they seré full and could not do it. And after a few minutes of me insisting he agreed that no later than 1pm. I had yo rush myself back, did not fully enjoy my last day in SF all stressed out because I could not stay past 1 in spite of having guaranteed VIP late check out. I've had friendlier staff in other hotels, not much emphaty.
Besides that, hotel smelled funny, rugs are old and beaten and looked dirty, bed was not your regular comfy hotel bed.. It was kind of hard. I chose this place for location and VIP access and how it looked externally in the picture. Location is the only good thing about it. Will not return for sure
