Treated Like a Criminal – Terrible Guest Experience
I would not recommend this property to anyone. From the beginning, the experience was uncomfortable and disrespectful.
Check-in is listed as 4:00 PM for all guests, I was the only guest given the room access code at 4:00 PM. Every other guest was given access at 3:00pm. I explained that I had a baby with me, but they refused to accommodate or even show basic understanding.
Once inside the room, we discovered only two towels, even though the reservation was for four people and they have a pool. The next day, I received a message from the administration accusing me of bringing unauthorized guests — complete with surveillance photos. This was incredibly invasive and upsetting.
At the time, my wife and two kids were visiting her mother. I briefly returned to the room with my daughter and her boyfriend so I could shower, since we hadn’t been given enough towels. We were about to leave again when I was essentially scolded like a child.
I rented the room for four people. I should be allowed to decide who those four people are — whether by the hour or the day — as long as I stay within that limit. The tone and manner of communication from management made me feel more like a suspect than a paying guest.
This is not how you treat tourists. Avoid this place if you value respectful service and basic hospitality.
