Hotel all inclusive a Southern West Virginia

“Eveything was perfect, people at the desk were very nice”

“The room provided was filthy. There was urine stains on the floor in the bathroom. Only 2 bath towels provided for 2 adults and 2 children. No hand or face towels. The front desk was contacted and they provided another room which was satisfactory. ”

“This was a complete 180 from staying at the super motel in Joliet Illinois. Everything was super clean. Staff was excellent. Even at breakfast time. I asked for a banana, and the lady stopped what she was doing and she said I will get that for you, sir I will be right back. And she actually brought it to me. Those type of customer service skills you cannot teach. From check-in to check out…..excellent excellent excellent.”

“Breakfast was below average for similar hotels.”

“Never had any complaints about Holiday inn express but this one was of the worst I have ever been in. Very outdated and old. Felt very dirty.”

“It was a really nice room”