Dear Kathleen Ann, We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Barcelo Tenerife Royal Level

Dear Hannah,Thank you for taking the time to review your recent stay at our hotel.We're delighted to hear that our staff made a positive impression and that you found value in your stay. It's gratifying to learn that the service provided by our team met your expectations. Regarding your concerns about the health issue you mentioned, we deeply regret the incident you have described and would like to provide additional information about the measures we take to prevent these situations. We hire a third-party company to perform rigorous hazard analysis and critical control points (HACCP) as well as a hygiene audit to ensure the innocuousness of our food. we want to reassure you that the well-being of our guests and staff is our top priority, and we follow strict hygiene protocols to ensure our guest's safety. Rest assured that we are committed to providing a healthy and comfortable environment for all our guests.We hope we can provide you with an improved stay in the future.Kind regards,Marian Guaidó,Guest Experience Manager

Dear Guest,Thank you for taking the time to review your stay.We're thrilled to hear that you found value in upgrading to our Royal Level and enjoyed the gastronomy and beverage options. Our team takes great pride in maintaining high standards of cleanliness and comfort, so it's gratifying to know that these aspects met your expectations. We look forward to welcoming you back in the future.Kind regards;Diego OtamendiGuest Experience Manager

Dear Kim,We appreciate that you took the time to share your experience with us.We are glad to hear that you found our rooms clean, comfortable, and well-equipped with a good shower. It's also nice to know that you appreciated the daily towel service.However, we apologize for the inconvenience you faced regarding the invoice issue upon check-in. We understand how stressful this can be and will ensure that our team is more diligent in handling such matters in the future. Regarding the mini-bar and water restocking, we appreciate your feedback and will look into improving this service. We also acknowledge your concerns about the reservation system for breakfast and dinner, and we will take your feedback into consideration for future improvements. As for the pool service and sunbed reservation, we will address these issues with our staff to ensure a more consistent and enjoyable experience for our guests. We understand that our location may require transportation to certain attractions, and we encourage guests to explore the various activities and facilities available within the hotel and nearby nature reserve.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Marta Carballo, Guest Experience Manager

Dear Martin, Thank you very much for your kind feedback.We are delighted to hear that you enjoyed the Royal Level upgrades and found our rooms, food, and staff to be of high quality. It is great to know that you appreciated the Breeze Bar for lunch and the exclusive facilities available to our Royal Level guests. We are also glad that you found our location convenient, with easy access to nearby attractions and transportation options.We apologize for any inconvenience caused by the aircraft noise and the areas of the building showing signs of age. We continuously strive to maintain and improve our property to ensure a comfortable and enjoyable stay for our guests. Your feedback is valuable to us and will be taken into consideration for future improvements.We look forward to welcoming you back for another memorable experience.Best wishes,Marian Guaidó,Guest Experience Manager

Dear Raffaele,Thank you for your review.We are very sorry to read your comments on the service you received upon check-in and have taken good note of your remarks. We will certainly share this with the team; it is feedback like this that will help us improve every guest's experience, so thank you for bringing this to our attention. Currently, our bar offers a number of options to please most guests and we are always looking to expand and improve our selection; we welcome any suggestions that you may have on your next visit. We have also noted your comments regarding the music. Nonetheless, we are delighted that you appreciated the efforts of our chefs as we strive to satisfy the many culinary wishes of our guests by offering tasty international and local dishes.We are also pleased that you had a chance to truly enjoy our warm hospitality. We do pride ourselves on providing personalized service to meet the individual requirements of our guests. We hope to see you again in the future. Kind regards,Marta Carballo, Guest Experience Manager

Dear Paola,Thank you for your positive feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on a future occasion.Best regards,Marian Guaidó,Guest Experience Marian