Hotel a Thornhill

“Night time consierge was wonderful and friendly. Great food and clean everything”

“Nice breakfast. Had to change rooms due to odor. They were kind and moved us.”

“Great dinner and breakfasts - everyone was very accommodating.”

“良好”

“Breakfast was average and bananas only available 1 of 5 days, OJ was out 1 day. NOISY unsupervised out-of-school kids in the next room slamming and banging on doors all day long, yelling most of the time. Curtains didn't keep out the light. Wood floor was very filthy, turning my bare feet black. Lots of construction workers, loud trucks and diesel fumes woke me up at 5:30 am every day.”

“Staff was kind”

“Room was very clean and staff were friendly. Main issue was that the bathroom vanity lights did not work, which was my only issue. ”

“ok”

“Clean room, nice amenities. ”

“The breakfast menu had something for everyone. Room was clean, staff was friendly, and had complimentary water at check-in. ”

“The bed linens had black fuzz and hair on them, the door handle for the bathroom was broke, the light in the bathroom worked some of the time, and the hallway had a foul odor.”

“Breakfast wasn’t the best. Needs more options. The bedroom looked really clean and good, it’s just they have a small problem with lady bugs, other than that, really good experience. The kids have a lot to do too! Very kid friendly!! 10/10. ”

“I understand this isn’t a five‑star hotel, but there are basic issues that could be fixed with minimal cost. For example: reattaching the baseboard, spraying for ants (I’ve already killed about five - some were in the bed), fixing the broken bathroom door handle, replacing the stained toilet seat, and addressing the musty, smoky odor. You can also hear every step from the guest above you — at least in our room. When I first contacted the manager at Best Western Louisville, he offered a refund....

“The breakfast was fresh and the room was cool”

“Needs a better breakfast for what you pay for”

“Good hotel, close to the highway. Well kept, large rooms, good quality complimentary breakfast. Nice pool.”

“Very durty and dusty ”