Hotel a West Milford

“We were pleased with the room. The temperature control system was good. The exterior of the hotel could use some improvement. The landscape has lots of weeds growing and the trees need to be trimmed. The dinner options could be better…… especially on Friday and Saturday night. Overall good experience.”

“Todo muy bien”

“Clean place, good breakfast”

“I”

“Hotel appearance filthy. Felt very unsafe there. Literally laid towels on room floor instead of being barefoot on carpet. Smelled pot in hallway as I was walking to room. Outer doors were propped open with rocks. Holes in hallway walls. Outside stairs were overgrown with tree branches hanging over and unsafe. Steps to outside entrance needed swept. All in all I would never recommend staying at this hotel.”

“Wasn’t super impressed for what I paid. Room was dusty and not the cleanest. Never seen a house keeper.”

“Would stay there again”

“The hotel room had an unpleasant odor.”

“The surrounding area was very dirty. Cigarettes everywhere, dust. Seems that they don't really clean and they have also construction items everywhere. The pool was disgusting, water was green. My room smelled pretty bad, like humidity and dirt. I had to buy a room refresher for it. Bed was comfortable and bedding sheets was cleaned. But I did find some small death cockroaches and spiders in the room. Front desk staff was ok. Breakfast was alright, not to bad for the place. I've being eating at...

“let me start by saying the front desk staff was great! Room was dirty.. crumbs in the sofa bed.. like a lot of crumbs.. sticky stuff all over floor in kitchenette area, dust everywhere.. hair and what looked like crumbs in the shower.. sticky stuff in and on fridge. oil all up inside of washing machines and dryers downstairs.. only 1 washing machine worked btw.. Breakfast was ok.. eggs were like yellow colored styrofoam but the rest was ok. free hotel breakfast so.. cant complain too much.....

“ The beds were probably the most comfortable I've ever slept in while traveling. I loved the size of the room too. The breakfast was pretty decent. ”

“Average, I was double bill for 2 rooms that my friend already paid for. Left message with staff, no one called back. Had to file dispute with my credit card.”

“Maid left our door open, we had items taken and have had zero follow up from the hotel nearly 4 days later. When reported to the front desk staff, she was rude and unhelpful- seemed to care O%. I have had to email and call corporate to even find out what the policy is for this. Terrible customer service from the front desk- had she handled things better and shown any concern for over 2k in missing property, I’d not have been as mad. We stay Mariotts all the time and this hotel was poorly...