Hotel vicino a Westfield Great Northern Mall - Cleveland

“We chose this hotel because they offered a free shuttle to the airport (CLE), and we could park our car in their lot while away. Hotel is nice, however, we needed to make use of the sofa bed dnd it was not equipped with linens. No extra linens in closet, either. The room phone would not work to contact the front desk, so my husband had to walk down to the front desk to ask for the linens. This was later into the evening. Our flight was leaving at 6:00 the next morning, So we needed to get to...

“Have stayed here several times , very nice and clean . Problem this time was In kitchenette there was only 1 coffee cup 1 regular glass and1 juice Glass. Could have gone and asked for more but it worked out do us , Point is they should plan for 2 people ”

“Clean room”

“It was ok”

“Parking is easy. Unique hotel. Simple breakfast options. ”

“They give me a wrong room”

“Only person who spoke English was person at desk. No one check on morning breakfast to make sure everything was okay. Didn't put toilet paper & towels in downstairs restrooms for at least a day after being told. Windows really needed cleaning. Tub faucet was loose. ”

“The whole place smelled smoky and damp. There was NOT breakfast. Booked a room with one queen bed, was given a room with two double beds. There wasn’t a drain stopper in the tub and the clerk said they don’t have any. ”

“Since i paid for the room thru Expedia and there was an issue with not only my check in but there was no working hot water, i would expect Expedia to reimburse me for my one night stay ($79) instead of offering me $20 OneKey cash points. Red Roof has offered me their own points (over 6K) for the inconvenience. I don't travel much at all as I can't afford it. I would expect better. ”

“Dirty sheets and outlets not working, poor room condition ”

“-Multiple soft spots in the floor under the carpet. If the right person steps on certain spots their foot will go through the floor. -some loose dog food found in pantry cupboard -boogers left on the wall opposite the toilet -curtains with minor damage -bathtub finish has damage and messy caulk -bathroom fan caked with dust -toilet takes a long time to flush -Refrigerator is missing the door handle -the room smelled of dog and food although I signed an agreement not to have animals in the room....

“The room was not clean at all. Dry crusted food in the microwave, stained towels that looked used, used bar of soap in the tub, sticky spot on the bathroom floor that had collected dust and dirt, stain on a pillow, didn’t look swept at all and we even came across a small dubia cockroach in the bathroom. When I went to complain, someone was already doing the same and when she walked away the lady at the front desk rolled her eyes right in front of me.”

“Had a clean, spacious room with a great location. Everything was easily walkable. I do wish there was a rear entrance to the hotel - getting to the parking garage requires walking all the way around the hotel to enter and exit. Good experience overall and I would absolutely return. ”