Riviera Maya: Vacanze adatte ai bambini

We stayed with kids 9 nights. Loved every detail about resort. There where great food and we had shuttle rides from room to lobby, to pools. Customer service was amazing! Recommend to everyone!

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.

Struttura immersa in una cornice paradisiaca, di dimensioni umane seppur munita di ogni confort e servizio. Facilities di ottima qualità e pulizia impeccabile. Personale gentile, ottima scelta di ristoranti e cibo di qualità, fantastico il mini-club. Durante il nostro soggiorno non avremmo potuto desiderare di meglio. Consiglio vivamente sotto tutti i punti di vista.

Having to walk or use transportation to another building every time we wanted to eat was quite inconvenient. If you’re looking for a peaceful getaway surrounded by nature, this hotel is a perfect choice. However, if you’re hoping to relax with an ocean view, this probably isn’t the right place. There also weren’t enough facilities or activities for children, so it didn’t feel very family-friendly.

The food options, beverage stations and pools were really excellent and so were the room and service staff supplying and cleaning them. The four year old wanted to go to the kids club once in the two weeks we stayed there but the 11 year old wasn’t excited about it. Not sure whether a little more advertisement and marketing of the activities would help. Otherwise we were quite happy with our experience.

We stayed with kids 9 nights. Loved every detail about resort. There where great food and we had shuttle rides from room to lobby, to pools. Customer service was amazing! Recommend to everyone!

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.

Having to walk or use transportation to another building every time we wanted to eat was quite inconvenient. If you’re looking for a peaceful getaway surrounded by nature, this hotel is a perfect choice. However, if you’re hoping to relax with an ocean view, this probably isn’t the right place. There also weren’t enough facilities or activities for children, so it didn’t feel very family-friendly.

Clean rooms, courage helpful staff. Easily accessible meals at all hours. Fun pools and beach area. Great for families of all ages

We stayed with kids 9 nights. Loved every detail about resort. There where great food and we had shuttle rides from room to lobby, to pools. Customer service was amazing! Recommend to everyone!

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.