Sandos Caracol Nature Resort & Water Park All Inclusive ha una piscina?

Sì, la struttura dispone di 2 piscine all'aperto e una piscina per bambini.

Gli animali sono accettati presso Sandos Caracol Nature Resort & Water Park All Inclusive?

No, questa struttura non accetta animali domestici.

Quanto costa il parcheggio presso Sandos Caracol Nature Resort & Water Park All Inclusive?

Il servizio di parcheggio non assistito è gratuito.

A che ora si deve eseguire il check-in presso Sandos Caracol Nature Resort & Water Park All Inclusive?

Orario del check-in: 15:00-23:30. Il check-in posticipato è disponibile con orario limitato.

A che ora si deve eseguire il check-out presso Sandos Caracol Nature Resort & Water Park All Inclusive?

Orario del check-out: 12:00. Il check-out posticipato è soggetto a disponibilità dietro pagamento di un supplemento.

Sandos Caracol Nature Resort & Water Park All Inclusive offre il servizio navetta per l'aeroporto?

Sì, è disponibile una navetta da e per l'aeroporto a pagamento.

Sandos Caracol Nature Resort & Water Park All Inclusive offre opzioni all inclusive?

Sì, la struttura offre un piano tariffario all inclusive. Cibo e bevande sono inclusi, inoltre potrai praticare attività come snorkeling, kayak, vela e altro ancora.

Dove si trova Sandos Caracol Nature Resort & Water Park All Inclusive?

Sulla spiaggia di Playa del Carmen, questo resort adiacente a un campo da golf si trova a 5 km da Gran Coyote Golf e Quinta Avenida. Luoghi di interesse come Centro Commerciale Quinta Alegría e Piazza centrale si trovano a meno di 15 km di distanza.

Sandos Caracol Nature Resort & Water Park All Inclusive - Nuove Recensioni, Prezzi e Offerte per il 2026

6/10 Soddisfacente

Michael

Viaggio con la famiglia

12 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Room itself was in good condition, but the mattress was worn down. I could definitely tell that 2 heavy people slept on them due to the shape of the bed. The staff are mostly very friendly and speak some English. We enjoyed free bike rides, eco tours, water park, swimming in the cenote (natural pool), snorkeling by the beach and seeing a lot of interesting fish. As people said, the food could be better, but we tried to eat as much Mexican food as we can and loved it. It's silly to expect great Italian food, etc.

Soggiorno di 7 notti a dicembre 2025

6/10 Soddisfacente

Abby

12 gen 2026

Mi è piaciuto: Pulizia

The food was not good

Soggiorno di 5 notti a dicembre 2025

8/10 Buono

Thomas R

12 gen 2026

Mi è piaciuto: Pulizia

The room was good and clean. The staff was nice. The waterpark was shut down for five days of our day so that wasn’t the best it made. The rest of the pool is really busy and the kids got bored. shows were good. Maria the Expedia representative on site was awesome. She helped out a lot, making dinner reservations, and letting us know about the facility.

Soggiorno di 7 notti a gennaio 2026

8/10 Buono

Kristy

Viaggio con la famiglia

12 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Great resort for the family! So much to see and do! Staff was friendly & rooms were clean. Would go back!

Soggiorno di 4 notti a gennaio 2026

10/10 Eccellente

Mark Robert, Manlius

Viaggio con la famiglia

11 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Great overall stay. Expedia staff was very helpful. Restaurants were good. Only negative was the water park closed 2nd day and never reopened,

Soggiorno di 6 notti a gennaio 2026

8/10 Buono

Mandolyn

Viaggio con la famiglia

11 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

We had a wonderful stay! The staff really made the trip with how attentive and accommodating everyone was. We had some issues with our rooms that were not able to be fully resolved and some of the resort amenities were not available during our stay due to maintenance/technical issues; however, the positives far exceeded the minor inconveniences. The activities, food options, entertainment, grounds, and again, people, were fantastic and we had an amazing stay. Would definitely repeat the trip!

Soggiorno di 5 notti a gennaio 2026

6/10 Soddisfacente

Jeremy

Viaggio con la famiglia

8 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Communication regarding booking of a la carte dinners and efficiency at the buffet.

Soggiorno di 7 notti a dicembre 2025

2/10 Terribile

Dulce

7 gen 2026

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Sucio y viejo

Soggiorno di 1 notte a dicembre 2025

2/10 Terribile

Wesley

Viaggio con la famiglia

6 gen 2026

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

First two days the water went out completely for hours. The next two days there was no hot water at all. Very disappointed as we have been here twice before with no issues. The aqua park was shut down altogether. Management did not seem to care. Certainly did not offer any sort of compensation for an expensive ruined vacation. Certainly will never return. Can no longer recommend. Expedia should be ashamed by listing this resort.

Soggiorno di 4 notti a gennaio 2026

8/10 Buono

Genevieve Marie-Jose

Viaggio con la famiglia

6 gen 2026

Mi è piaciuto: Pulizia e servizi

Staff was great, resort was a little old but the jungle and animals was amazing, a la carte restaurant was great but the buffet was really not that good.. but we had a great vacation

Soggiorno di 8 notti a dicembre 2025

8/10 Buono

Nadia

5 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

La chambre était bien. Seulement un peux vielliotte: par contre le cheekin et le chekout horrible une attente interminable. Même pas un verre de bienvenu à l’arrivée.

Soggiorno di 5 notti a dicembre 2025

10/10 Eccellente

Harold

5 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Staff ver y nice and polite. The área and room Super clean. Very good stay Overall. Kids had a lot of fin in the aquapark. We never got bored at the hotel. Night life activities were Very family orientes and Very nice.

Soggiorno di 8 notti a dicembre 2025

6/10 Soddisfacente

Jerome Jean

Viaggio con la famiglia

4 gen 2026

Mi è piaciuto: Servizi

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Foul sewage smell near the hotel room buildings. Food was mediocre at best and hotel staff were not at all helpful. Rules around how to book restaurants were not clear and inconsistent. Hours of opening of buffets and activities kept changing without notice and no staff could explain.

Soggiorno di 7 notti a dicembre 2025

10/10 Eccellente

Selina Eliane

Viaggio con la famiglia

3 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Great resort ! Great staff! Highly recommend for families! Fun water park & beach access.

Soggiorno di 7 notti a dicembre 2025

10/10 Eccellente

Tamara

Viaggio di coppia

2 gen 2026

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Excellent vacation! Great room, comfortable bed, outstanding cleanliness, delicious food and amazing staff. Expedia welcomed us with a bottle of champagne in our room and a message on the bed in flowers. Dinner reservations were made for us every night at a different restaurant. The couples massages were definitely a highlight and the beach was beautiful! I highly recommend this property and booking through Expedia! 10/10. Definitely an experience we will never forget!!!

Soggiorno di 6 notti a dicembre 2025

6/10 Soddisfacente

Manuel

Viaggio con la famiglia

2 gen 2026

Mi è piaciuto: Pulizia

Deberían automatizar o cambiar su proceso de check in, estuvimos poco más de 2 horas esperando, 25 minutos para el check out

Soggiorno di 1 notte a dicembre 2025

4/10 Scarso

Robert

Viaggio con la famiglia

1 gen 2026

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

The room we were in needs renovation. We were in the family eco room and the floor tiles were really gross. The shower stall as well is very run down and water pressure was very poor. Check in and check out process was very disorganized. The buffet needs to be organized differently with physical space between stations. This would help with the constant lines. Food was ok,. The aguapark only had hot dogs. The New Year's festivities only had limited seating that was reserved for VIP. No other seating to enjoy the show. Public bathrooms never seem to lock. The pool needs repair. One positive; staff at the resort are wonderful. Overall I would not recommend especially given the price. This resort is not a good value for your money.

Soggiorno di 2 notti a dicembre 2025

2/10 Terribile

Zhongyu

Viaggio di gruppo, Viaggio con la famiglia

1 gen 2026

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

This stay involved serious health and safety issues. We traveled with 4 families and all had food poisoning after eating at the hotel. During the stay, part of the ceiling collapsed in my room. I was moved to another room after negotiating with hotel for 8 hours. After the ceiling fell down, I discovered the room had mold issues, and garbage and debris inside the ceiling. I escalated the issues to hotel manager but no any action from them until I checked out. These conditions made the accommodation unsafe and uninhabitable. Extremely disappointing experience. I would not recommend this property.

Soggiorno di 7 notti a dicembre 2025

6/10 Soddisfacente

Wengang

Viaggio con la famiglia

31 dic 2025

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura

Facilities old and falling apart.

Soggiorno di 7 notti a dicembre 2025

4/10 Scarso

Jessica

Viaggio con la famiglia

30 dic 2025

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Non mi è piaciuto: Servizi

The positive side is the room was a good size for the three of us. There were plenty of towels for showers. The resort was beautiful and the beach was a nice stretch with plenty of beach chairs. The water park was fun. The nature trails are nice and watching the local wildlife was really fun. The negative: The ac quit after the first night and dripped water the whole time so there was a puddle in the room. Things I asked to be fixed were not. The shower the iron… etc. the resort is nice for the most part aside from the sewage smell that is everywhere. They advertise snorkeling in the cenote but snorkeling equipment was not available. They advertise restaurants beyond their buffet but there is no way to make reservations. Period. I was invited to come get a welcome kit with a map and a souvenir but it turned out to be a several hour long sales pitch and a souvenir that you must purchase. The all inclusive aspect is not as appealing as it should have been the restaurants should have been available, the resort advertising should be honest about what you get like stop lying about the fact that you have the ability to get a reservation at a sit down restaurant that isn’t just a buffet. I paid a lot of money to spend a nice holiday there with my family and was disappointed from day 2. The food in the buffet is ok and there is something for everyone but I wasn’t impressed. No chance I’ll recommend this place or return.

Soggiorno di 7 notti a dicembre 2025

8/10 Buono

Tara, Leander

Viaggio con la famiglia

29 dic 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Beautiful property, great entertainment, cenotes, monkeys, great room configuration for families. Only downside was the food.

Soggiorno di 5 notti a dicembre 2025

10/10 Eccellente

Danielle Marin

Viaggio con famiglia e bambini piccoli

29 dic 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Staff were very friendly and helpful! The pools were extremely cold though and the food options could’ve been better but we loved it and would definitely come back!

Soggiorno di 5 notti a dicembre 2025

4/10 Scarso

Michelle Rae

Viaggio con la famiglia

28 dic 2025

Mi è piaciuto: Condizioni e dotazioni della struttura

Couldn’t get any dinner reservations. Buffet was set up poorly so the lines were long and slow moving. Pool games/activities could have been better, more fun and entertaining. Beach and pool are nice. Rooms were good.

Soggiorno di 5 notti a dicembre 2025

4/10 Scarso

Lisa, Holley

Viaggio con la famiglia

28 dic 2025

Non mi è piaciuto: Servizi

Our stay was Dec 16-23. Our check in took over 3 1/2 hours! We did not receive a proper introduction in navigating the resort, although we did get deceived (while waiting in line to check in) and roped into a timeshare tour (that we thought was the “proper” introduction)! Then when we declined the timeshare invite- we were treated like outcasts! We did not get a map, or any explanation after that. Activities, schedules, A la Carte booking system, or guest services took the whole trip to figure out. This definitely created a lot of confusion for us in the first 4-5 days.And forget getting anyone on the phone or waiting at the Consierge’s desk line! Now- the food! The International buffet was like a cattle herding free for all! It severely lacked proper temperature control. Both hot and cold food was warm, and the pile-up’s to get food were extremely irritating! The roof leaked when it rained and there was actually black debris coming out of the juice dispensers one day. The next day the pop machine was closed down. We refrained from getting juice & pop from dispensers for the remainder of our stay. My husband and I didn’t eat anything but a bag of Doritos and 2 cans of Pringles for the last 4 days because 4 of the 5 of us ended up with food poisoning.. and since we did not bring a drugstore of GI medications we ended up paying over $200 in the souvenir shop on meds and electrolyte replacement drinks! This kind of ruins an all-inclusive experience!

Soggiorno di 7 notti a dicembre 2025

10/10 Eccellente

Tamara Marie

28 dic 2025

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Room was very clean. Monkeys right out side our balcony. Very friendly staff. Only bad thing is reservations for different restaurants. Can’t get into many of them. We were there 6 nights only got into 1 . Besides buffet.

Soggiorno di 5 notti a dicembre 2025

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