10/10 Eccellente
James David
Viaggio di gruppo, Viaggio con famiglia e bambini piccoli
16 dic 2025
Mi è piaciuto: Pulizia e servizi
We visited with our two little girls on their first vacation, and the Sandos Caracol crew really went above and beyond to make our stay memorable. We had meal accommodations, and fast responses to all of our concerns that came up. The waterpark was spectacular for our kiddos being 3 and 6. The concierge and managers put on a meet and greet to get feedback from the guests, and were super earnest about making sure we felt at home and were heard. Samantha and Melisa both really stepped up, and you'd be lucky if either ends up being your Guest Experience Agent! We're definitely coming back!
There were a few things that some travelers may not like. --- It's an eco resort, and there's animals everywhere, that means limited room service and outdoor meal access to prevent issues.
- The menu selection outside of specific hours made it tricky to get simple foods for the kids when they were hungry. An example is the all day Taco bar offers Cereal...but only early morning and after 11pm. Even adding simple snack foods alongside tacos there during the day would've made the whole stay much easier for our little ones.
- The resort has great amenities for kids, but isn't sized for them. Even adding a simple step stool into the rooms would have enabled them to wash their own hands, reach the soap, etc without needing to climb on a suitcase.
- The Laundry service was really fast and efficient, but the form to sign off on things is outdated and a bit confusing in English.
James David
Soggiorno di 7 notti a dicembre 2025
