Sandos Caracol Nature Resort & Water Park All Inclusive ha una piscina?

Sì, la struttura dispone di 2 piscine all'aperto e una piscina per bambini.

Gli animali sono accettati presso Sandos Caracol Nature Resort & Water Park All Inclusive?

No, questa struttura non accetta animali domestici.

Quanto costa il parcheggio presso Sandos Caracol Nature Resort & Water Park All Inclusive?

Il servizio di parcheggio non assistito è gratuito.

A che ora si deve eseguire il check-in presso Sandos Caracol Nature Resort & Water Park All Inclusive?

Orario del check-in: 15:00-23:30. Il check-in posticipato è disponibile con orario limitato.

A che ora si deve eseguire il check-out presso Sandos Caracol Nature Resort & Water Park All Inclusive?

Orario del check-out: 12:00. Il check-out posticipato è soggetto a disponibilità dietro pagamento di un supplemento.

Sandos Caracol Nature Resort & Water Park All Inclusive offre il servizio navetta per l'aeroporto?

Sì, è disponibile una navetta da e per l'aeroporto a pagamento.

Sandos Caracol Nature Resort & Water Park All Inclusive offre opzioni all inclusive?

Sì, la struttura offre un piano tariffario all inclusive. Cibo e bevande sono inclusi, inoltre potrai praticare attività come snorkeling, kayak, vela e altro ancora.

Dove si trova Sandos Caracol Nature Resort & Water Park All Inclusive?

Sulla spiaggia di Playa del Carmen, questo resort adiacente a un campo da golf si trova a 5 km da Gran Coyote Golf e Quinta Avenida. Luoghi di interesse come Centro Commerciale Quinta Alegría e Piazza centrale si trovano a meno di 15 km di distanza.

Sandos Caracol Nature Resort & Water Park All Inclusive - Nuove Recensioni, Prezzi e Offerte per il 2025

10/10 Eccellente

Mark Christopher

Viaggio con la famiglia

24 nov 2025

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

We had an amazing time. Great for families

Soggiorno di 6 notti a novembre 2025

10/10 Eccellente

María Fernanda

Viaggio con la famiglia

23 nov 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Todo estuvo excelente Melissa y samantha nos trataron muy bien recomendado

Soggiorno di 4 notti a novembre 2025

10/10 Eccellente

Jose

Viaggio di coppia

22 nov 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Great norhing else

Soggiorno di 6 notti a ottobre 2025

10/10 Eccellente

Evonne

Viaggio di coppia

22 nov 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Loved seeing all the animals that run free and the beach and adults pool were amazing

Soggiorno di 7 notti a novembre 2025

10/10 Eccellente

Roger Lee

Viaggio di coppia

22 nov 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

This was our second trip to Sandos Caracol. We love it so much that we bought a membership and plan to return many many times! I 100% recommend booking your vacation at this resort, especially if you love the outdoors!

Soggiorno di 6 notti a novembre 2025

10/10 Eccellente

juan andres ramirez

Viaggio con la famiglia

21 nov 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Bueno

Soggiorno di 4 notti a novembre 2025

6/10 Soddisfacente

Jorge

20 nov 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Non mi è piaciuto: Personale e servizio

The staff gave me such a hard time getting my proper bracelet for the resort and were of no help thankfully two Expedia employees who were working on site were able to help me and give me the proper bracelet but it wasted a whole day for me just being on the phone

Soggiorno di 4 notti a novembre 2025

10/10 Eccellente

Rosalba Evangelina

Viaggio di coppia

20 nov 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Es un lugar completamente increible!! Muchas actividades dentro del hotel, un gran precio, lo tiene todo, toboganes para toda la familia, comida y restaurantes de especialidad incluidos en precio todo incluido. Un dia tuvimos un evento para degustar chocolate, fue un buffett de todo tipo de bebidas y postres con chocolate, fue un dia increible!! Todo el personal super amable, ni en los hoteles muy caros te tratan tan atentos como en éste hotel, estoy enamorada de éste lugar. Ojalá lo hubiera conocido antes , hay area de niños y adultos, y en playa tienen actividades como buceo y snorkel en arrecifes a un gran precio, una maravilla el lugar!! Por tener selva dentro del hotel, está lleno de vida, changuitos, especies de capibaras pequeños, un gran cenote para nadar, donde se hacen bodas, es lo más hermoso que he visto, mil gracias por todo lo hermoso que vivimos :)

Soggiorno di 7 notti a novembre 2025

8/10 Buono

Tala

Viaggio di gruppo, Viaggio di coppia

17 nov 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Rooms are big and clean. Its very large and you have to walk alot to get places but it's pretty cool being in the jungle.

Soggiorno di 4 notti a novembre 2025

4/10 Scarso

Douglas Todd

17 nov 2025

Mi è piaciuto: Pulizia

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura

I hate writing bad reviews but it seems necessary. Our room was a disaster. We paid extra for Select Penthouse with a jacuzzi on balcony. It didn't work and they didn't respond to our request to fix it One of the sinks in the bathroom didn't work. They did fix it on Day 3 The roof leaked and had ceiling in the floor and a puddle of water. Not fixed. There was mold in the front closet that was black. They offered to fix if we could live with strong chemical smell. My wife has asthma so not an option and no offer to relocate. Wifi didn't work in the room. Everything has to be done with their "app" but with no wifi it's kind of hard. Telephone had no buttons on it and wasn't working. They did fix this. Back to the app. You have to make reservations to the restaurants in the app but apparently "Royal Elite" get preference and we weren't even able to make reservations on 3 nights so had to eat buffett which was bland. Restaurants that we ate at were very good. Needed smaller pesos for tips. Went to front desk and asked them to give me smaller bills and was just told no. Check in was well over an hour. Very disappointed in the hotel and it could be one of the best in Mexico if they would just keep up with maintenance. Grounds are excellent. Jungle, cenote and animals are great I would never stay here again and advise others to reconsider unless you enjoy being treated poorly and not getting what is pictured for the room.

Soggiorno di 6 notti a novembre 2025

8/10 Buono

Katia

Viaggio di coppia

15 nov 2025

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Los animales del entorno

Soggiorno di 4 notti a novembre 2025

6/10 Soddisfacente

Hina

Viaggio con la famiglia

14 nov 2025

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

The room was beautiful and near the pool. however, the common area and the sports bar were not in good condition...rainwater was everywhere. There were no enclosed areas if case of heat or rain. Lots of mosquitos but not enough repellent provided. Restaurants and bars were decent

Soggiorno di 2 notti a settembre 2025

8/10 Buono

Marleny

14 nov 2025

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

QUE LOS RESTAURANTES SEAN MÁS ACCESIBLES PARA TODOS

Soggiorno di 2 notti a novembre 2025

4/10 Scarso

Ladislav

Viaggio con famiglia e bambini piccoli

14 nov 2025

Mi è piaciuto: Pulizia

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura

The main factor we booked this resort was the water park for our kids. To our surprise the small kids water park didn't operate at all due the painting and the water park for bigger kids operated only one day during our stay. When we brought this the guest services they told us every time that the water park will be fixed next day, which never happened and we found it so unprofessional and kind of rude. They nearly laughed to our face when we asked for some compensation. This whole experience set the mood in different way then we were hoping for. Besides that the food was good, rooms were spacious and clean and the staff were very friendly. Fixing the roofs would definitely help to avoid pouring rain on you and into your food while you dining

Soggiorno di 9 notti a novembre 2025

2/10 Terribile

Cesar

14 nov 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Not enough staff. Checking in took two and a half hours. Thank goodness Alexis was there. I was really hungry not your fault but had a very early flight. He went over and beyond. Pre checked me in and took me to gram a bite to eat. Staff was amazing but the check in was my only problem. I might go with another company next time

Soggiorno di 4 notti a novembre 2025

6/10 Soddisfacente

Amanda Lynn

Viaggio con famiglia e bambini piccoli

13 nov 2025

Mi è piaciuto: Servizi

The staff is very friendly and nice, and the room was cleaned daily. I think the biggest takeaway from us was there is not a lot you can do if things aren't going well. The staff is polite and nice, but there was nothing they could do about a leaky ceiling, leaking sink, etc. They'll smile, apologize, and then not do a whole lot to change anything. Our rom did smell of sewage/leaky pipes the whole week, we just started airing it out during the day. The cleaner came daily and made the beds, swapped the towels, etc. The food was okay, the sit-down restaurants are nice, but the buffet is chaotic. Not the staff's fault at all, just a bit of a feeding frenzy vibe. The beach though has really improved since last year, they've built a wave break and have removed a lot of rocks.

Soggiorno di 7 notti a novembre 2025

6/10 Soddisfacente

Jennifer

Viaggio con la famiglia

12 nov 2025

Mi è piaciuto: Personale e servizio

Non mi è piaciuto: Pulizia

Difficult to make À la carte reservations resulting in long lines to buffets. Limited breakfast and lunch choices. El nido doesn’t serve cereal until 11:00 pm when the majority of people eating cereal are kids and that is too late for them to wait up for a snack.

Soggiorno di 7 notti a novembre 2025

10/10 Eccellente

ERNESTO

Viaggio di coppia

12 nov 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

This is a great place if you're not too picky. It does have some current renovation problems. Some buildings closed. Some building in need of a major overhaul. The restaurant La Laguna literally had rain inside, but I did not mind. Not raindrops. Rain. Kind of added to the charm for me. It seems like a great place for kids, but mine are full grown now. It has a water park & a kids club so parents can solo things. Many animals around, surrounded by jungle, cenotes, mini rivers, etc. Has some adults only sections. Drinks are easily available most place. Food selection is very nice. Its buffet quality, but I loved the variety. Somethings could be improved like better communication from staff. That was lacking a bit, but overall, nearly everyone I interacted was genuinely friendly. I went during rain season, so there were not as many tourists. I highly recommend & will most likely visit in the future again.

Soggiorno di 9 notti a ottobre 2025

2/10 Terribile

Frederico, Lavql

Viaggio con famiglia e bambini piccoli

10 nov 2025

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

We booked this resort for the waterpark, and it was fully closed for the first 3 days, and then less than half the rides were opened for the rest of our stay. Staff were not the least bit apologetic, and very low on empathy. The resort was filled with families with children, and there was indication prior to booking that they were going to close the rides. They told us at first it was for safety reasons, and as it turns out, it was just to do a paint refresh. As for the room, AC wasn’t working properly, the sink was cracked, and overall wasn’t super clean. They cleaning crew would leave bags of dirty linens out all day and all night in front our our room, making our experience less than great. Finally, there were a few dining options, however the Mexican buffet was closed all week, which is unacceptable given that we came to Mexico.

Soggiorno di 7 notti a novembre 2025

10/10 Eccellente

Fransisco Javier

Viaggio con famiglia e bambini piccoli

9 nov 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi

Resort was pretty, staff was friendly. Only negative would be the quality of food. The food was bland. At all 3 sit down restaurants/ buffets. Monkeys are really cool my kids loved that. Shows were amazing. Drinks are ok. I would go again.

Soggiorno di 3 notti a novembre 2025

6/10 Soddisfacente

Stephanie

Viaggio con famiglia e bambini piccoli

9 nov 2025

Staff was amazing. Check in took an hour waiting in line. Water park was closed due to painting and jade river was kinda gross to swim in. Food was good at most restaurants. Beach was nice. Loved seeing all the animals. Shows were good and loved the market on Fridays.

Soggiorno di 5 notti a novembre 2025

6/10 Soddisfacente

Naomi

Viaggio con la famiglia

6 nov 2025

Mi è piaciuto: Pulizia

Rooms were nice, there was good and bad serving staff. There was no way to get change or cash on the resort. Both ATMs were out of service for over 10 days. There is a lot of walking to get anywhere and the maps are not very helpful. There was only 1 buffet open while here and the food was hot or miss and it got very busy.

Soggiorno di 9 notti a ottobre 2025

8/10 Buono

Crystal

Viaggio con la famiglia

6 nov 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Rooms were clean, staff was amazing. Only wish there were seats in the designated smoking areas. Otherwise overall this was a great resort

Soggiorno di 7 notti a ottobre 2025

8/10 Buono

Omar Erasmo

Viaggio con la famiglia

5 nov 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi

The staff was amazing and very friendly, and the food overall was good. However, the food at the buffet was often cold, and the AC in one of our rooms was leaking. I stayed for 4 nights, and it leaked the entire time. I let the staff know, but unfortunately, the issue was never fixed, so I had to place a trash can under it to collect the water.

Soggiorno di 4 notti a novembre 2025

10/10 Eccellente

Marcela Maribel

Viaggio di coppia

5 nov 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Soggiorno di 2 notti a ottobre 2025

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