Hotel Xcaret Mexico - All Parks / All Fun Inclusive ha una piscina?

Sì, la struttura dispone di una piscina coperta, 15 piscine all'aperto e una piscina per bambini.

Gli animali sono accettati presso Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Sì, questa struttura ammette i cani con peso inferiore a 10 kg per animale. La struttura richiede un supplemento di 3000 MXN ad animale a soggiorno. Animali di servizio: esenti da supplementi.

Quanto costa il parcheggio presso Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Il servizio di parcheggio non assistito è gratuito.

A che ora si deve eseguire il check-in presso Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Orario del check-in: 15:00-a qualsiasi ora.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offre il servizio navetta per l'aeroporto?

Sì, è disponibile una navetta gratuita da e per l'aeroporto su richiesta.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offre opzioni all inclusive?

La struttura prevede alcuni piani tariffari all inclusive.

Dove si trova Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Sulla spiaggia di Playa del Carmen, questo resort si trova a 2 km da Parco Xenses, Cenote Santa Cruz e Parco eco-archeologico Xcaret. Luoghi di interesse come Parco tematico Xplor e Campo da Golf Mahi si trovano a meno di 10 km di distanza.

Hotel Xcaret Mexico - Nuove Recensioni, Prezzi e Offerte per il 2025 (Playa del Carmen)

Informazioni sulla zona

Hotel Xcaret Mexico - All Parks / All Fun Inclusive si trova a Playa del Carmen e vanta una posizione strategica nei pressi di parchi a tema e sulla spiaggia. A livello naturalistico, tra le principali attrazioni della zona ci sono Cenote Santa Cruz e Cenote Chaak Tun. Altre due tappe assolutamente da non perdere sono Parco Xenses e Parco eco-archeologico Xcaret. Viaggi con dei bambini? Non perdere Parco tematico Xplor e Voliere di Xaman Ha. Scopri le divertenti iniziative sportive della zona, tra cui immersioni subacquee e snorkeling; se invece preferisci non entrare in acqua, nelle vicinanze puoi dedicarti ad attività come gite a piedi o in bici e ecoturismo.

Vai alla guida turistica di Playa del Carmen

10/10 Eccellente

Juan-Pablo, TORONTO

Viaggio con la famiglia

12 ago 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

N/A

Soggiorno di 5 notti ad agosto 2025

10/10 Eccellente

Mayerly, Orlando

12 ago 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

My family and i have been going for the past 7yrs and it always exceeds our expectations. Staff is professional, courteous, and extremely welcoming. We love that its a all fun inclusive concept. Hands down the best hotel ever!

Soggiorno di 4 notti ad agosto 2025

8/10 Buono

Nicholas

11 ago 2025

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura

Beautiful place. Had a great time and experience. But they maybe under staffed. Ordered room service one night. Waited 2 hours and got 2 of the 4 burgers. 2 other times we order drinks. Because they

Soggiorno di 6 notti ad agosto 2025

8/10 Buono

Sandi

Viaggio con la famiglia

11 ago 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

The Xcaret Hotel was beautiful and loved it all. However, I was not happy when we arrived they wanted to give one King size bed with sofa. When I reserved two Queen beds and they told me it was not guaranteed. We waited over an hour close to two hours for full check in to accommodate us in a two bed. And unfortunately, our room was by the elevators. Hard to sleep due to noise. And on the first night, a couple was obnoxiously and very loud were arguing outside our room by the elevators. Disturbing our sleep. Next time we plan to stay away from elevators and travel more during the week.

Soggiorno di 4 notti a giugno 2025

10/10 Eccellente

Erika

10 ago 2025

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura

The all fun inclusive is a must for those that want to enjoy without worries of transportation, food or park costs. Huge, clean, and beautiful property. I loved that the room came with daily complimentary water, drinks ( sodas, juice, beer), snacks and free room service. Staff was so friendly, patient and genuine. Already planning our next Xcaret stay.

Soggiorno di 3 notti ad agosto 2025

4/10 Scarso

Maria

10 ago 2025

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Non mi è piaciuto: Personale e servizio

No me están preparados en absoluto para atención al público en ningun área, en especial room service y front desk y valet muy mal. Y no tienen nada de nada de entretenimiento el lugar fuera de las piscinas es muy aburrido mal

Soggiorno di 5 notti ad agosto 2025

10/10 Eccellente

Jesmarie

Viaggio con famiglia e bambini piccoli

9 ago 2025

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura

Facilities

Soggiorno di 5 notti ad agosto 2025

8/10 Buono

ERNESTO

Viaggio con la famiglia

9 ago 2025

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Non mi è piaciuto: Personale e servizio e servizi

El check in es muy lento y el personal solo busca vender programas de lealtad, se olvidan de orientar acerca de las instalaciones y parques.

Soggiorno di 4 notti ad agosto 2025

6/10 Soddisfacente

Judith

Viaggio con la famiglia

8 ago 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

I was very disappointed with the Xcaret Mexico check-in staff. They strung me along for over an hour, telling me each time that my room was not available. We booked a river jump suite for the night and were super excited about having the river right outside. We had talked about it for days. We were told that the river jump suite would not be ready (with no reason as to why) and that we had been ‘upgraded’ to an ocean view suite on the 5th floor. They made it sound like it was a super special upgrade, way more expensive! I could give a crap about an ocean view. If I wanted that suite, I would’ve booked it myself. The staff were indifferent and sort of rude about the whole thing. My son was really disappointed, as was I. Thankfully all other Property staff were extremely kind and friendly.

Soggiorno di 1 notte ad agosto 2025

2/10 Terribile

joe, brea

Viaggio con famiglia e bambini piccoli

7 ago 2025

Mi è piaciuto: Pulizia e servizi

Non mi è piaciuto: Personale e servizio

The lobby staff and supervisors at check in are terrible! You expect superior service at a 5 star but it was more like 2 star service. Check out staff worse! No help or accountability whatsoever. My 7yr old dropped his bracelet and were charged $250 USD!! When I asked if they end up finding the bracelet (which they will) they said they will keep the $250. Had to pay to leave. The checkin process is average an hour and half. We stayed one week and extended because our kids loved the pools. Once you get past the checkin staff, the interior staff is wonderful. Grounds are wonderful, but there is tons of construction still happening. The non-buffet Restaurants be sure to reserve in advance or else no accommodations. Love the grounds but would not come back just because of the front staff. They need more training in helping customers in making their vacation easy and pleasant when arriving. Again, you expect this when you pay a premium. The room service takes easily an hour. Will not be coming back unfortunately.

Soggiorno di 2 notti ad agosto 2025

8/10 Buono

Juan

7 ago 2025

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura

Es un hotel muy grande y con muy

Soggiorno di 5 notti a luglio 2025

8/10 Buono

Chun Qin

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia

6 ago 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

I like the stay very much overall, all the parks were really fun and get to the buses for me were really easy but as a family that would like to spent most of their time at the parks, the reservation for almost all restaurant were inconvenient. I don’t like that inorder to make a reservation you have to go to the front desk, i feel like they should add that to their app. And if you get back to your room late after getting back from Xplor Fuego or the epectacular show than your only option is Room service. After 11 the menu is limited and most things run out. They will tell you that it would take about 90 minutes for the food to get delivered but usually takes more than 2 and half hours closer to 3.

Soggiorno di 3 notti ad agosto 2025

10/10 Eccellente

Elizabeth

Viaggio con la famiglia

6 ago 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Hay muchísimas opciones de comida lo que se te ocurra, lo malo es que los restantes de especialidad no tienen reservas, los cuartos estan muy equipado son excelentes aunque no rellenan, ni el minivar ni los dilces ni el agua

Soggiorno di 3 notti ad agosto 2025

2/10 Terribile

Adhara Diaz

Viaggio con famiglia e bambini piccoli

5 ago 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Non mi è piaciuto: Personale e servizio

We stayed at Hotel Xcaret México from July 31 to August 3. This was our third visit, and we chose to return based on great past experiences, including one at Hotel Xcaret Arte. This time, we came to celebrate our child’s 15th birthday and hoped for a memorable trip. While the parks remained amazing, the hotel service fell far below expectations. Upon arrival, we requested that the sofa bed be set up for one of the children, who has a medical condition and cannot share a bed. Despite multiple reminders, it was never prepared. The child couldn’t sleep and had a very rough night. The next morning, we asked again, and also requested drinking water. Neither request was fulfilled. When we returned later that day, the room hadn’t been cleaned, the sofa bed still wasn’t ready, there was no water, and the elevator was out of service due to power issues. That night, we asked to change rooms. The process was long and frustrating. Staff offered a room with only one king bed for four people, despite having paid for the children separately. Only after escalating the issue did we get a room with two queen beds—what should’ve been offered from the beginning. Summary: • Third visit, first time with poor service. • Requests were ignored. • Front desk staff lacked empathy and professionalism. This experience deeply affected what should have been a joyful family trip. We hope this is taken seriously.

Soggiorno di 3 notti a luglio 2025

4/10 Scarso

Amaury

Viaggio con la famiglia

5 ago 2025

Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura

Nos hospedamos en el Hotel Xcaret México desde el jueves 31 de julio hasta el domingo 3 de agosto. Esta fue nuestra tercera visita a Xcaret, ya que en ocasiones anteriores habíamos tenido experiencias espectaculares. Incluso nos hospedamos en Hotel Xcaret Arte y quedamos encantados con la atención y la calidad del servicio. Fue precisamente por esas buenas experiencias previas que decidimos regresar, esta vez para celebrar los 15 años de uno de los niños y brindarle un viaje inolvidable. Como siempre, los parques fueron maravillosos. Los niños lo disfrutaron mucho y vivieron momentos muy especiales. Sin embargo, lamentablemente, el servicio en el hotel fue muy por debajo de lo esperado y empañó lo que debía ser una celebración familiar memorable. Desde nuestra llegada el jueves 31 por la tarde, solicitamos que se armara el sofá cama para que uno de los niños pudiera dormir allí. Esto no era un simple capricho: el niño tiene una condición médica que le impide compartir cama, ya que no puede dormir si hay otra persona cerca. A pesar de haber hecho la solicitud en varias ocasiones, el sofá cama nunca fue armado. Esa primera noche fue muy difícil; el calor en la habitación era intenso, el niño no pudo dormir y se despertó a las 4:00 a.m., sin lograr descansar nuevamente. Al día siguiente, temprano en la mañana, fuimos al lobby para reiterar la solicitud. El personal se disculpó y prometió solucionarlo. También pedimos agua potable, pero nunca la entregaron. Ese viernes salimos

Soggiorno di 3 notti a luglio 2025

2/10 Terribile

Jose

Viaggio con la famiglia

5 ago 2025

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Non mi è piaciuto: Personale e servizio

I recently stayed at HoteXcaret and it was a complete letdown from start to finish. Despite reaching out more than three weeks ahead via email to request several key things for my trip, almost none of my expectations were met, and the entire experience felt disorganized and frustrating. First off, I tried to book a dinner reservation at Las Cuevas restaurant before my arrival, but when I got there, I was told I couldn’t get a table. I had actually chatted with the hotel’s WhatsApp bot, who confirmed that reservations weren’t necessary—turns out that was completely wrong. Not only was I left without dinner plans, but I also didn’t get any birthday gift or amenity in my room, despite asking for one in advance for a special occasion. To make matters worse, I also tried to arrange activities like kayaking and a trip to Xochimilco. None of this was confirmed ahead of time, and when I arrived, I was told it was too late to book anything. The concierge service was basically useless—every time I asked for help, I got little to no assistance, and definitely no solutions. Another issue was with the staff in Phase 1 of the hotel, particularly some of the waitresses and cooks, who were just downright rude and unhelpful. At Mercado de La Merced, I arrived with plenty of time before they closed, but they refused to serve me drinks because they were "too busy preparing for the next day." This is not the level of service I was expecting. Overall, my experience was a huge disappointment

Soggiorno di 3 notti ad agosto 2025

6/10 Soddisfacente

ana, Key West

Viaggio con la famiglia

4 ago 2025

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura

I like the staff they are very nice and very welcoming . What I don’t like is that after 11pm you can’t eat anywhere room service waiting time was over 2 hours. The only restaurant open couldn’t go because I have a 15 years old consider a minor so she could not go in.

Soggiorno di 3 notti a luglio 2025

2/10 Terribile

joe, brea

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia

2 ago 2025

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Non mi è piaciuto: Personale e servizio

The checkin staff is terrible, un-prepared and unwilling to accommodate whatsoever. We booked 2 queen beds river suite for our stay. They gave us a king bed and a sofa the first night. The sofa bed coverts basically on the floor and very hard. Our kids are 7 and 9. They had an issue with our kids ages and attempted to charge us an additional “fee” which was totally unacceptable. The kids sofa bed does not come with blankets or pillows like you would find at other fine resorts. We had to call and request these items. When the blankets arrived, they came with a thin blanket and some white sheets. Nothing extra. I should have taken a picture of the bed on the floor. They seem overwhelmed with this new added section of the hotel and totally unprepared. It is a very slow process at checkin. We booked through Expedia. We spent a total of about 6 hours at the front desk (3 hours when we checked in and another 3 hours when we tried to change our room - I am not exaggerating). It was very frustrating and I was trying to keep my cool because I wanted my wife and kids to have a great week we’d are here before school starts. Also, heads up if you looked online like we did and saw all of the wonderful restaurants, the finer dining restaurants need reservations!!! There are absolutely no exceptions or accommodations/waitlist!!!!The staff told us they are booked at least a month in advance. This is our second night here and it does not look like we are even going to be able to eat there.

Soggiorno di 1 notte ad agosto 2025

6/10 Soddisfacente

RODRIGO

Viaggio con la famiglia

1 ago 2025

Non mi è piaciuto: Personale e servizio e servizi

El hotel fue aperturado en temporada alta sin estar terminado, sin tener suficiente personal, el costo de la tarifa no es de un hotel de esa categoría, hay grupos de empresas multinivel, no hay respuesta cuando pides agua o toallas al cuarto, los trabajadores estan totalmente saturado y dicen que al grupo o dueño del hotel le gusta aperturar sin tener todo listo y que conforme pasen los meses se van ajustando. fue decepcionante visitarlos en esta segunda ocasión.

Soggiorno di 4 notti a luglio 2025

10/10 Eccellente

Patricia

31 lug 2025

Mi è piaciuto: Condizioni e dotazioni della struttura

Todo excelente

Soggiorno di 3 notti a luglio 2025

8/10 Buono

Amy

Viaggio con la famiglia

31 lug 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

We stayed on the new side of XCaret Mexico. Overall, it was a great trip. We went with two adults and two teens. Leaving pros and cons for others to help others avoid some of the issues we had: Pros: great staff, clean property, clean rooms, couldn’t hear noise from neighbors, pools weren’t too crowded, good drinks, easy access to parks Cons: 1) despite trying to reach out several times via several different methods, we couldn’t get dinner reservations. All restaurants were fully booked when we got there and no one could get us in anywhere. Seems like they only help those who book through XCaret directly or a travel agent. Super disappointing as we wanted to eat dinner at The Cevas or somewhere other than a buffet 2) we were surprised to learn we were staying in the new phase as that was not communicated to us until we got there. Parts are still under construction 3) no one ever cleaned our room. They’d do the nightly turndown but did not clean or provide new towels and 4) it’s a huge property - only call that out as families with little kids might find it challenging as there is a lot of walking involved

Soggiorno di 3 notti a luglio 2025

10/10 Eccellente

Florania Beyza

Viaggio con la famiglia

30 lug 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Good food options, bed super comfy, excellent service, specially roof top bar staff at Cielo? Specially The guy from Chetumal y Rodolfo. However, we didn’t like the pressure to be a hotel member? I’m on vacations, not to do business. And…all our reservations for parks and restaurants were not granted bc we didn’t have a reservation #… even though we had the emails showing our conversations. If they don’t give you one, how are supposed to know ?

Soggiorno di 6 notti a luglio 2025

6/10 Soddisfacente

Oscar Lazaro

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia

28 lug 2025

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Non mi è piaciuto: Personale e servizio

The property itself is beautiful and well-maintained, but the experience was let down by the staff. They were generally unhelpful and seemed uninterested in assisting guests. Making reservations at the on-site restaurants was nearly impossible, and no effort was made to accommodate or offer alternatives. Disappointing service overall. Not coming back.

Soggiorno di 5 notti a luglio 2025

10/10 Eccellente

Cirilo

Viaggio con la famiglia

26 lug 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Very Nice

Soggiorno di 5 notti a luglio 2025

10/10 Eccellente

Kenia

Viaggio con la famiglia

25 lug 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Todo me encanto , llegas alli y no necesitas nada mas , tienes excursiones transporte todo tipo de restaurante

Soggiorno di 4 notti a luglio 2025

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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

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Informazioni sulla zona