Area per barbecue/picnic

Recensioni per Hilton Anaheim

4 out of 5
Hilton Anaheim
777 W Convention Way, Anaheim, CA

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 1579 su 3371 recensioni" "
Valutazione di 8 - Buono. 727 su 3371 recensioni" "
Valutazione di 6 - Soddisfacente. 509 su 3371 recensioni" "
Valutazione di 4 - Scarso. 278 su 3371 recensioni" "
Valutazione di 2 - Terribile. 278 su 3371 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

7,8/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

2/10 Terribile

Clarissa

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio e servizi
need to clean well the room
Soggiorno di 1 notte a luglio 2022
Risposta di Judy Fesler, il giorno 2 ago 2022
Thank you for taking time to share your review. We are disappointed to hear that your stay did not meet your expectations due to your guest room not being properly serviced. Your comment has been addressed with our team. Please accept our apologies.

6/10 Soddisfacente

Lori Jeanne

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We chose to stay at this Hilton as an alternative to options we’ve selected for Disneyland trips in the past. As a Hilton member I was frustrated that my status wasn’t worth anything since I’d booked through Expedia. Upon arrival, our first room smelled of mj. The front desk was able to quickly move us to another room, but the neighbor to that room spent the night screaming at someone over the phone…3am, 4am, 5am…good news is that I was up and ready for an early day at Disney as a result. It’s great that they have a Starbucks on premises, but the food at the Starbucks is HIGHLY inflated. Our Turkey Bacon sandwich was twice was it normally costs outside the hotel…we wondered why we had to reload the app several times. Two drinks and two sandwiches was more than our normal reload amount. The hotel itself is nice, the beds comfortable, the amenities supplied are great. Transportation to and from the park is fairly easy and reliable. You have to buy passes which sometimes they check and sometimes they don’t. Be aware that the shuttle back only operates until 30 minutes past closing of the park. I think this hotel is probably fine for most things, but I won’t use it again for Disneyland. I also will likely book direct through Hilton to be able to use my benefits.
Soggiorno di 5 notti ad aprile 2024

2/10 Terribile

michael

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Ac didn’t work felt old and outdated especially for the price hotel should be taken better care of
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Alvin

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Hilton is rooms and hallways are out dated the lobby was beautiful
Soggiorno di 4 notti ad aprile 2024

2/10 Terribile

michelle

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
No doubt the worse experience I have ever had. Due to mechanical failure we had to switch room three times in less than 24 hours. By the time we got the third room the fridge didn't work. Management was of no help. They have very limited dining and the food taste like Denny's food. I will never stay with Hilton again.
Soggiorno di 3 notti ad aprile 2024

2/10 Terribile

Mehmood

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Christian Angelo

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good staff
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Maria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Heather

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Staff were very nice and helpful. Everything was clean. The food was pricey but delicious. There was no fan in the bathroom. The bed was not very comfortable. A pipe or the elevator or something would rattle every thirty seconds every single night and morning for a few hours waking me up. We were told the Disneyland shuttle could take my husband’s wheelchair. After waiting and the bus finally coming they said they can’t take it but that the next bus could, but they didn’t know when it would arrive. So a few big things made our trip less fun but overall we enjoyed our stay.
Soggiorno di 7 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you for sharing your detailed feedback about your recent stay at the Hilton Anaheim. We're pleased to hear that you found our staff to be very nice and helpful, and that you appreciated the cleanliness of our facilities. We're also glad to hear that you enjoyed the delicious food, despite the higher prices.However, we apologize for any inconvenience caused by the lack of a bathroom fan, the discomfort of the bed, and the disturbance from the rattling noise. We understand how important a restful night's sleep is, and we regret that we fell short of meeting your expectations in this regard. Additionally, we apologize for the miscommunication regarding the Disneyland shuttle and the wheelchair accessibility.Your feedback has been shared with our management team, and we will work diligently to address these issues and make necessary improvements to enhance the overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly.

8/10 Buono

Pearl

Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Good but you can tell the hotel is getting old and it needs Netflix options
Soggiorno di 1 notte ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We're pleased to hear that you had a positive experience overall.We understand your concern about the hotel showing signs of aging, and we continuously strive to maintain and improve our property to ensure a comfortable and enjoyable stay for our guests. Your feedback regarding Netflix options has been noted, and we will certainly take it into consideration as we explore ways to enhance our in-room entertainment options.We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly.

8/10 Buono

Beth

Soggiorno di 1 notte ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you for taking the time to leave us a review. We're delighted to hear that you had an enjoyable stay at the Hilton Anaheim. If there's anything specific you loved about your experience or any areas where we can improve further, please don't hesitate to let us know. We value your feedback and look forward to welcoming you back for another great stay in the future!

10/10 Eccellente

Hope

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location
Soggiorno di 3 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you for sharing your feedback! We're delighted to hear that you enjoyed our hotel's location. We strive to provide our guests with convenient access to nearby attractions and amenities. If there's anything else we can do to make your stay even better next time, please let us know. We look forward to welcoming you back to the Hilton Anaheim!

4/10 Scarso

Josefina

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Property was a bit outdated but loved the mix restaurant. The location was right across from Disney parking which made things very easy . Was a bit frustrated they charged me for early check in and charged my mother for parking, it was resolved quickly as those charges were not supposed to be charged.
Soggiorno di 5 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you for sharing your experience with us. We're glad to hear that you enjoyed the Mix restaurant and found the location convenient for accessing Disney parking.We apologize for any frustration caused by the charges for early check-in and parking. We're glad to hear that these issues were resolved quickly, but we understand the inconvenience they may have caused. Your feedback is valuable to us, and we will review our procedures to prevent similar occurrences in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly.

4/10 Scarso

Jeff

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
HHonors Gold Member (ex Diamond) A tale of two stories: 1: the staff is incredibly helpful and explode customer service with no pain or issues whatsoever - wonderful human beings from everywhere. 2: The condition of the property is old, mega worn, and used hard by the years of guests. The first two nights our entire floor reeked of marijuana smell, so that gives you a clue. We stayed 6 nights and after the 2nd, both my wife and I developed severe sinus infections and coughing that wouldn’t stop. Having said that, as soon as we checked out and got to our airport, the coughing subsided so it wouldn’t surprise me that there may be mold issues due to years of marine layers coming/going for the past several decades as long as this hotel was built with little to no mold inspections or remediations occurring. The housekeepers are obviously working their hardest and doing their best, but it’s lipstick on a pig at this point. Hilton continues to underperform throughout their portfolio and this may be the stay that causes me to finally leave the brand entirely.
Soggiorno di 6 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you for sharing your detailed feedback about your recent stay as a valued HHonors Gold Member at our hotel. We're truly sorry to hear about the challenges you encountered during your stay.We appreciate your kind words about our staff and their dedication to providing excellent customer service. However, we deeply regret that you experienced issues with the condition of the property and the odor concerns you mentioned. We take these matters very seriously, and rest assured, we will investigate the issues you raised and take appropriate measures to address them promptly.Your health and well-being are of the utmost importance to us, and we apologize for any discomfort you experienced during your stay. We will also review our cleaning and maintenance procedures to ensure that our guests' health and safety are always our top priority.We understand your concerns and appreciate your loyalty as a Hilton Honors member. Please know that we are committed to continuously improving our property and guest experience. We hope to have the opportunity to regain your trust and welcome you back for a more pleasant stay in the future. If you would like to discuss your experience further or if there's anything else we can assist you with, please don't hesitate to contact us directly.

2/10 Terribile

Heather

Viaggio di gruppo, Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Booked for my 40th birthday. Rooms are very outdated, dark, with no room lighting. First room we were given had visible black mold growing on the vent, peeling/bubbled wallpaper, given a downgrade room but then no refund or credit. Staff were not helpful. Only nice thing was the cocktail bar, and the housekeeper who did an excellent job. Would not recommend this place and won’t be back.
Soggiorno di 3 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
I'm sincerely sorry to hear about the disappointing experience you had during your 40th birthday stay at our hotel. Your feedback is crucial to us, and we genuinely apologize for falling short of your expectations.It's deeply concerning to hear about the condition of the rooms and the lack of assistance from our staff. Your experience does not align with the high standards of service and quality we strive to maintain. Please rest assured that we take your concerns seriously, and we will address them with our team to ensure improvements are made.I'm glad to hear that you enjoyed the cocktail bar and received excellent service from one of our housekeepers. However, it's regrettable that these positives were overshadowed by the other issues you encountered.We understand your frustration and disappointment, and we apologize for any inconvenience caused. We value your feedback and take it seriously as we work to enhance our guests' experiences.If you would like to discuss your experience further or if there's anything else we can do to make it right, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

10/10 Eccellente

Saniya

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely stay
Soggiorno di 2 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you so much for the glowing 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay at the Hilton Anaheim. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so for you. We look forward to welcoming you back again soon for another wonderful stay!

8/10 Buono

Angela

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and clean hotel
Soggiorno di 1 notte ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay at the Hilton Anaheim. If there are any specific areas where we can improve and earn that extra star from you next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for another great stay in the future!

8/10 Buono

Spencer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay at the Hilton Anaheim. If there are any specific areas where we can improve and earn that extra star from you next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for another great stay in the future!

10/10 Eccellente

Kyle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Parking gate staff member ignored us and sat on her phone when we had an issue with the key card getting out. She was on her phone every time we drove by. Would be nice to have her help when she's being paid to be there.
Soggiorno di 2 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you for sharing your experience with us and for your kind 5-star review of the Hilton Anaheim. We sincerely apologize for the inconvenience you experienced with the parking gate staff member. Providing prompt and attentive service is a top priority for us, and we regret that this fell short during your visit. Your feedback is invaluable, and we will address this issue with our team to ensure that all guests receive the assistance they need in a timely manner. We appreciate your understanding and hope to welcome you back for a flawless stay in the future. If there's anything else we can do to improve your experience, please don't hesitate to let us know.

8/10 Buono

Jacob

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Walk ability
Soggiorno di 2 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay at the Hilton Anaheim. If there are any specific areas where we can improve and earn that extra star from you next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for another great stay in the future!

2/10 Terribile

Lauren

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience at the Hilton Anaheim fell short of your expectations. Your satisfaction is our top priority, and we regret any inconvenience or discomfort you may have experienced during your stay.We value your feedback and will use it to identify areas for improvement. If there are specific aspects of your stay that you'd like to discuss further or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more positive experience.

10/10 Eccellente

daniel

Soggiorno di 3 notti a marzo 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you so much for the glowing 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay at the Hilton Anaheim. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so for you. We look forward to welcoming you back again soon for another wonderful stay!

8/10 Buono

Ruben

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
It’s more like a 3 1/2 star. But good overall.
Soggiorno di 2 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay at the Hilton Anaheim. If there are any specific areas where we can improve and earn that extra star from you next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for another great stay in the future!

8/10 Buono

Freddie

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay at the Hilton Anaheim. If there are any specific areas where we can improve and earn that extra star from you next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for another great stay in the future!

10/10 Eccellente

Joe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you so much for the glowing 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay at the Hilton Anaheim. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so for you. We look forward to welcoming you back again soon for another wonderful stay!

2/10 Terribile

Xiomara

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience at the Hilton Anaheim fell short of your expectations. Your satisfaction is our top priority, and we regret any inconvenience or discomfort you may have experienced during your stay.We value your feedback and will use it to identify areas for improvement. If there are specific aspects of your stay that you'd like to discuss further or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more positive experience.

10/10 Eccellente

Nico

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you so much for the glowing 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay at the Hilton Anaheim. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so for you. We look forward to welcoming you back again soon for another wonderful stay!

10/10 Eccellente

Joshua

Mi è piaciuto: Pulizia e personale e servizio
Very nice
Soggiorno di 1 notte ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you so much for the glowing 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay at the Hilton Anaheim. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so for you. We look forward to welcoming you back again soon for another wonderful stay!

10/10 Eccellente

Sarrah, Vancouver

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean, staff are very nice and accommodating
Soggiorno di 2 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you so much for the glowing 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay at the Hilton Anaheim. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so for you. We look forward to welcoming you back again soon for another wonderful stay!

10/10 Eccellente

Esteban, Brewster

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 5 notti a dicembre 2023
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you so much for the glowing 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay at the Hilton Anaheim. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so for you. We look forward to welcoming you back again soon for another wonderful stay!

10/10 Eccellente

Sota

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
ディズニーから歩ける距離です。徒歩20分弱です。
Soggiorno di 3 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you so much for the glowing 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay at the Hilton Anaheim. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so for you. We look forward to welcoming you back again soon for another wonderful stay!

8/10 Buono

Blaine

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay at the Hilton Anaheim. If there are any specific areas where we can improve and earn that extra star from you next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for another great stay in the future!

10/10 Eccellente

Rosalio

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Es un lugar muy bueno , accesible a los parques
Soggiorno di 5 notti a marzo 2024
Risposta di Sergio Bocci, General Manager, il giorno 12 apr 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

8/10 Buono

Fina

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
It’s outdated smelled like old carpet
Soggiorno di 2 notti a marzo 2024
Risposta di Sergio Bocci, General Manager, il giorno 12 apr 2024
Thank you for sharing your feedback following your recent stay at the Hilton Anaheim. We're glad to hear that you enjoyed your overall experience with us.We apologize for any inconvenience you experienced with the outdated smell in your room. Your comments regarding the smell and outdated décor have been duly noted, and we will address these concerns with our housekeeping and maintenance teams to ensure that necessary improvements are made.We appreciate your understanding and hope that despite these challenges, you were able to enjoy your time with us. We value your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.

8/10 Buono

ALEJANDRO, Acapulco

Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Vikas

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Worst ever experience in this hotel. Washroom wasn’t working, dirty carpets, locker was nonfunctional, no microwave, too crowdy, not enough eating space, worst housekeeping - forget to change glasses, cups, towels, didn’t even picked up garbage on daily basis. Sent their security person because of some issue with my credit card. He was so rude. They didn’t even once try to resolve this issue over the phone. I travel a lot but never seen this kind of hospitality. Washroom toilet was making random loud noises all the time, especially at night, even when not in use. Wifi was “free” but it kept asking to pay, or sign in every single day. It kept disconnecting and was very slow. Never ever revisit or recommend this hotel in my life time.
Soggiorno di 7 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 12 apr 2024
We are deeply sorry to hear about the numerous challenges you encountered during your recent stay at the Hilton Anaheim. Your feedback is extremely important to us, and we sincerely apologize for failing to meet your expectations in so many aspects of your stay.We understand how frustrating it must have been to experience issues with the washroom, cleanliness, amenities, and the behavior of our staff. Please know that this is not indicative of the high standards of hospitality we strive to maintain at our hotel, and we will be addressing these concerns with our team to ensure that necessary improvements are made.Your experience is certainly not reflective of the level of service we aim to provide, and we sincerely apologize for any inconvenience or discomfort you experienced during your time with us.We understand your disappointment and regret that we were unable to resolve the issues to your satisfaction during your stay. Please know that your feedback has been taken very seriously, and we will do everything in our power to ensure that similar issues do not occur in the future.We understand that you may not wish to return to our hotel, but we hope that you will reconsider, as we would welcome the opportunity to make it right and restore your faith in our hospitality.Once again, we apologize for the shortcomings you experienced, and we thank you for bringing them to our attention. If there is anything further we can do to address your concerns, please do not hesitate to contact us directly.

6/10 Soddisfacente

Chandler

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
The room felt dated with cracked sink, old fixtures, etc. the elevators often had a line to wait to go up and some times you waited a long time to go down. Also the line at Starbucks was atrocious at all times in the morning. The location is not equipped for a full hotel.
Soggiorno di 4 notti a marzo 2024
Risposta di Sergio Bocci, General Manager, il giorno 12 apr 2024
Thank you for sharing your feedback following your recent stay at the Hilton Anaheim. We sincerely apologize for any inconvenience you experienced during your visit.We regret that you found the room to feel dated and encountered issues with the elevators and Starbucks line. Your comments regarding the condition of the room and the wait times for elevators and Starbucks have been noted, and we will address these concerns with our management team to ensure that necessary improvements are made.Providing exceptional service and accommodations to our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard.We appreciate your understanding and hope that despite these challenges, you were able to enjoy your time with us. Thank you for choosing to stay with us at the Hilton Anaheim, and we hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Eccellente

Candy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 12 apr 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Eccellente

Pam

Soggiorno di 1 notte a marzo 2024
Risposta di Sergio Bocci, General Manager, il giorno 12 apr 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Eccellente

Manpreet

Soggiorno di 2 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you so much for the glowing 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay at the Hilton Anaheim. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so for you. We look forward to welcoming you back again soon for another wonderful stay!

2/10 Terribile

tomislav

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 12 apr 2024
We deeply regret to hear that your recent experience at the Hilton Anaheim did not meet your expectations. Your feedback is of utmost importance to us, and we take your concerns very seriously.We sincerely apologize for any shortcomings or dissatisfaction you experienced during your stay. We strive to provide exceptional service and accommodations to all our guests, and we are disappointed to learn that we fell short in your case.Please know that your comments have been shared with our management team, and we will be conducting a thorough investigation to address any issues you encountered and make necessary improvements.We understand the impact that a negative experience can have, and we hope that you will consider giving us another opportunity to provide you with the outstanding service and hospitality that Hilton Anaheim is known for.If there is anything specific you would like to discuss or if there are any ways we can address your concerns, please do not hesitate to contact us directly.

10/10 Eccellente

Alejandro

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very close to Disneyland
Soggiorno di 4 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 12 apr 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Eccellente

Sarrah, Vancouver

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and friendly staff. Very accommodating
Soggiorno di 1 notte ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 12 apr 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

6/10 Soddisfacente

Stella

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Staff is super friendly but bedding is quite old and have stains on almost of it. Bathrooms are super small. Not suitable for more than 1 person usage. Amenities like basketball courts have been closed for years. Overall, very average old hotel but customer service personnel made it as pleasant as they possibly could. Will not stay at the hotel ever again!
Soggiorno di 6 notti a marzo 2024
Risposta di Sergio Bocci, General Manager, il giorno 12 apr 2024
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We appreciate your kind words about our friendly staff and their efforts to make your stay as pleasant as possible.However, we sincerely apologize for any disappointment you experienced with the condition of your bedding and the size of the bathrooms. Your comments regarding the state of the amenities and the closure of the basketball courts have been noted, and we understand the importance of maintaining our facilities for the enjoyment of our guests.Providing exceptional service and accommodations to our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard.We appreciate your feedback as it helps us to identify areas where we can make necessary improvements to better serve our guests. Thank you for choosing to stay with us at the Hilton Anaheim, and we apologize that we did not meet your expectations during your visit.

10/10 Eccellente

Layssa

Viaggio con famiglia e bambini piccoli
The location, how fast and convenient it is from the parks. The pool for the kids is a nice touch. Will come back again to enjoy that.
Soggiorno di 2 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 12 apr 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

6/10 Soddisfacente

MINGLIN

Mi è piaciuto: Servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The reception service is good. But, the room is old and the bathroom ran out of shampoo and wasn’t refilled for three days during our stay.
Soggiorno di 3 notti a marzo 2024
Risposta di Sergio Bocci, General Manager, il giorno 12 apr 2024
Thank you for sharing your feedback following your recent stay at the Hilton Anaheim. We're pleased to hear that you found our reception service to be good.However, we apologize for any disappointment you experienced with the condition of your room and the bathroom amenities during your stay. Your comments regarding the outdated room and the lack of shampoo replenishment have been noted, and we will address these concerns with our housekeeping team to ensure that necessary improvements are made.Providing exceptional service and accommodations to our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard.We appreciate your understanding and hope that despite these challenges, you were able to enjoy your time with us. Thank you for choosing to stay with us at the Hilton Anaheim, and we hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Eccellente

Elizabeth

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place perfect location
Soggiorno di 2 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 12 apr 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

8/10 Buono

Jesus

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
I didn't like that parking is charged separately, but in the Expedia application it didn't tell me anything about the charge apart from parking.
Soggiorno di 3 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 12 apr 2024
Thank you for sharing your feedback following your recent stay at the Hilton Anaheim. We apologize for any inconvenience or confusion regarding the parking charges during your booking process.We understand your concern about the lack of clarity regarding parking charges on the Expedia application. Your feedback is important to us, and we will review this issue with our management team to ensure that all necessary information regarding additional charges is communicated clearly to our guests during the booking process.We appreciate your understanding and hope that despite this issue, you were able to enjoy your stay with us. Thank you for choosing to stay at the Hilton Anaheim, and we hope to have the opportunity to welcome you back in the future for an improved experience.

6/10 Soddisfacente

Maria Eliza

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
The place is out dated. Bathroom paint and doors are not in the best shape. For the price, I would stay somewhere else. I had to ask to be moved to another room since the first room was a bit small and the walls are too thin. Service wise was excellent, staff were willing to listen and accommodated our needs.
Soggiorno di 3 notti a marzo 2024
Risposta di Sergio Bocci, General Manager, il giorno 12 apr 2024
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We appreciate your honest assessment of your experience.We sincerely apologize for any inconvenience you encountered with the condition of your room and the thin walls. Your comments regarding the outdated bathroom paint and doors have been noted, and we will address these concerns with our maintenance team to ensure that necessary improvements are made.We're pleased to hear that you found our staff to provide excellent service and were willing to accommodate your needs. Providing exceptional service to our guests is our top priority, and we're glad that our team was able to assist you during your stay.We understand your concerns about the value for the price paid, and we appreciate your feedback as it helps us to identify areas where we can make necessary improvements to better serve our guests.Thank you for choosing to stay with us at the Hilton Anaheim. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

8/10 Buono

joan

Soggiorno di 2 notti ad aprile 2024
Risposta di Sergio Bocci, General Manager, il giorno 29 apr 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay at the Hilton Anaheim. If there are any specific areas where we can improve and earn that extra star from you next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for another great stay in the future!