Hotel vicino a Big Bear Mountain Resort -

“I booked a stay just for 1 night and confirmed everything. Got the receipt, cabin number, door code. Etc, early the day of the check in. Drove up there to find out that they double booked our stay and could not accommodate us. We drove 2 hours with 2 babies with us to find out that we can’t stay to a cabin that we wanted. I still appreciated the offers of atleast getting us alternative stay to their property or other properties, but it’s just really inconvenient and waste of time not having what...

“Wanted to me to pay extra because Expedia didn’t pay them busted door hinges in the front damage all around the place mold in shower and calcium stains wasn’t as advertised a couch in the picture of the listing wasnt there when we got there and it was replaced with a single bed ”

“Great location. Room was very dated. There was hair on a towel and sink. There was a cigarette butt on the ground outside the room door.”

“Great location! Very clean room! Great staff. ”

“The shower in the room was terrible, The room was clean, The bed was uncomfortable to me.”

“Room was clean”

“Everything was fine,my kids really enjoyed the playground the only thing that was bothering me was the fridge not working properly my drinks and milk were warm. The cabin was clean and it had everything we needed to make a meal. My family wants to go back next year.”

“No informayion about the property, amenities or how the heater/ac worked was provided. The hotel looked old and unmaintenance by a professional. It looked like an untrained contrator did repairs yo the room. Never staying there again.”

“Great location ! ”

“Hello. the location is ideal in Big Bear. My room was neat and clean. The staff was friendly and efficient. They were professional and courteous. A couple of maintenance items that could use improvement. The hot tub was not hot. There was a smell of gas leak in the stairwell next to the front lobby. The upstairs third floor bedrooms were very hot at 85 degrees. The hallways upstairs were also very hot. We opened the windows to get some breeze to ease the heat. These appear to be all fixable...

“Great little property close to the town. Cool little fireplace. Everything worked well.”

“Hello, it was the first time for me to know big bear , and everything was good, I don't have any issues,”

“Same-day booking with same-day check-in. When we arrived, there was no office or property manager on site. We had to call to check in, which was easy enough, but their advertised 24-hour service was not accurate. There were no clean towels provided, so we couldn’t shower the first night. I didn’t get towels until the next day after driving to another property they manage to find someone in person. The WiFi password was also not provided, and no one answered calls or messages for hours. There...

“I love the location and very impress with the service and communication ”

“Clean room”

“The property was clean and the staff are super healthy in finding your room numbers and passwords. Theres no mini fridge or microwave but honestly there’s everything you would need for a stay for a day or two. ”