Hotel a Black River

“Close to downtown”

“bad smell in room”

“VERY, very basic. I thought the bed was gonna break. There was an outlet right over the headboard that was being pulled so tight that the item plugged into it was pulling it sideways and out of the wall. Looked dangerous. The floor slanted and felt hollow underneath. The towels did not smell clean.”

“Nel complesso soddisfatto del pernottamento. Letto comodo, biancheria pulita, non rumoroso. Peccato la struttura sia datata e abbia bisogno di un rinnovo, ma per una notte va bene”

“No , pull out bed for my child even though it was the sole reason I booked here. When I spoke to customer service they informed me the website lies all the times, also elevator was faulty but a notice was posted that it was functional but finicky. My family and I got stuck for half an hour and had to be rescued by the local fire department. Not the best experience”

“Reservation didn’t match room received at time of checking in”

“Staff were extremely friendly and helpful.”

“very clean”

“Great rooms. Fantastic customer service”

“Accueil désagréable, entrée, réception et chambre très mal propre. Odeur épouvantable corridor et chambre. Draps et couvertures mal propres. Rideaux de douche et fenêtres défait. Toiles d’araignées dans la chambre, miroir bariolé. Pas de verre ( même plastique) pour se brosser les dents. Brûlures de cigarettes dans les draps. Expérience horrible.”

“I complained twice about a extremely noisy air conditioning unit in the room next to me. Nothing was done. I request to change room but front desk said they would solve the problem. Nothing happened.”

“Gd”

“For starters the staff was very pleasant, room was clean, bedding was excellent, no issues with parking. Having a breakfast at the hotel is perfect and the choices were great for the days we stayed.”

“Room was very nice Pool and hot tub were great. Staff lady that checked us in was amazing”

“I rarely leave bad reviews, but my stay at Candlewood Suites Watertown was honestly very disappointing. Carla at the front desk was kind and accommodating, and she was probably the only positive part of the experience. The room smelled terrible, like a closed unused room full of dust and mold. There were spider webs everywhere, flies inside the room, and the living room area smelled very bad, like it had not been cleaned or used properly for a long time. The curtains were broken, the windows...

“Decent hotel. Your average room amenities probably a little past its prime but still a clean and reliable hotel to stay. Staff was very nice.”

“Very nice hotel in a great location. Staff was very helpful and attentive. Can’t wait to return when the third floor renovation is complete. The town is small but beautiful and has a rich history.”