Hotel vicino a Bounce House - Newport News

“Location”

“The front desk worker was very rude!! They do a no refund policy to force you to pay all of there hidden fees. I booked a smoking room online to get there and be told “from her end it saids nonsmoking” so I would have to pay them a 50$ deposit or pay them a extra 25$ to get it switched to a smoking room even though I booked a smoking room so I basically paid 93 dollars for a room that was suppose to be 68$. They also have a 1$ deposit for room keys. The microwave and fridge was dirty. Someone...

“The conditions were extremely bothering the walls from the bed to the bathroom. Looks like no one clean or wipe the wall down since the business.Open blood on the walls and feces”

“This is the best staff we have even encountered while traveling for either business or pleasure.”

“The room was clean and comfortable. The staff was wonderful. The breakfast was hit or miss. The first day was great, but mediocre thereafter. Overall, a good experience and I would stay again.”

“Room 240 could’ve been cleaner. I wipe down myself. The bathroom floor was not clean, the tub was not or could’ve been cleaner better. The pillows were flat. This location needs an upgrade! The staff were friendly.”

“the staff were friendly and helpful they responded quickly to individual requests”

“The agent provided excellent customer service, going above and beyond to assist me with my luggage. We also had a great time enjoying tee time on the golf course.”

“The outside seem to be well maintained. The rooms were HORRIBLE!!! We had two rooms, my room had blood on the sheets and comforter and when called the front desk all they did was hand me a sheets, no comforter. My son’s room had urine stains on both beds. If my friend from out of state had not been there (which I hadn’t seen in 30yrs) I would have left and driven the 2hrs back home. After returning home I called customer service and all they provided was an apology's and 10,000 points which does...

“Stayed here 1 night in early July 2026. I was concerned about reviews mentioning unclean rooms. Thankfully we did not have that experience. We stayed in a 2Q suite and the kitchen, beds, bathroom and living room were all clean. Breakfast was a good variety of food. We had scrambled eggs, waffles, muffins, and make your own breakfast tacos Know that the images of an indoor pool on their website are fakes, even though they are labeled as coming from guests. The pool is outside and small. In room...

“Clean and comfortable.”

“Good for a quick stay- Room cleaning is only available every other day, stayed for three nights, didn’t come once.”

“Great location. Staff was very welcoming. Breakfast waffles are still the best!”

“The staff was so nice, and helpful, the breakfast was great, the hotel was very clean, I will definitely be visiting again.”

“The AC in our King bed with pull out sofa bed room was terrible. Temperature could not be controlled. Wall thermostat was almost unusable. Expedia stated a $100 pet fee when I booked, but I was charged $150. In addition, there was no mention of a daily parking fee of $5.30 when I booked or at check-in. We left a day early and I understand we would not be refunded that last night even though we did not stay there, but we were also charged that parking fee for a parking space we did not use. The...

“I love this hotel staff is amazing beds are amazing bathroom is beautiful”

“Ottima stanza grande e accogliente ristrutturata bagno molto bello e funzionale”

“Loved Becky..she was helpful many times during our stay. Pool was nice. Our room was out of tissues and body wash.”