Hotel vicino a Patrick Henry Mall - Newport News

“Clean rooms. Good breakfast.”

“I had a very good experience. Here we ran into one problem where the toilet in our room some kind of way went out, and they immediately fixed it and put us in a different room no hassle whatsoever very friendly staff in the property was well kept we enjoyed all of the amenities the pool, & breakfast.”

“All then staff were very courteous and professional.”

“The AC in our King bed with pull out sofa bed room was terrible. Temperature could not be controlled. Wall thermostat was almost unusable. Expedia stated a $100 pet fee when I booked, but I was charged $150. In addition, there was no mention of a daily parking fee of $5.30 when I booked or at check-in. We left a day early and I understand we would not be refunded that last night even though we did not stay there, but we were also charged that parking fee for a parking space we did not use. The...

“Please avoid this property at all costs. There were mouse droppings in the room. The cleaning staff did not clean the room when requested. The hotel does not ahve enough linen for all the rooms. Also the hotel does not have enough Towels as well. I came back to my room one afternoon and found that the hand towels were missing. The cleaning staff had come in and taken away all the hand towels, probably they were needed in another room. The Reception staff was very nice and polite, the breakfast...

“Would have been nice if we were notified of the elevator was broken. Up on 3rd floor had to carry 5 suitcases and a cooler down 3 flights. With cleaning staff laughing about it”

“Arrived and checked in. Was given a room that hadn't been cleaned at all. Trash everywhere, beds pulled apart, dirty towels on the floor. Went back to the front desk and was given a new room. After a few hours I was in bed and my room door was opened and the employee came in my room. Did not knock just enter my room. I had to go to the front desk and ask why that happened. He said that I wasnt suppose to be in that room and I should have already checked out!! Then he proceeded to let me leave...

“The breakfast staff was exceptional!”

“Hotel buono per rapporto qualità prezzo. Pregi. La buona posizione, Facilità di parcheggio. Posizione tranquilla. La camera anche se è piccola ha tutto il necessario. Difetti. Camera piccola e con arredamento datato, poco adatto per un lungo soggiorno. Colazione scarsa, poca scelta di cibo, di qualità dubbia. Condizionatore e frigorifero rumorosi. ”

“Everything is good 👍”

“Last min check in and the front desk clerk made my check in so smooth.. and he was very kind!!”

“1° room: bad smell; there were no towels in the first day; hairs in the bathroon 2° room: towels in the fridge”

“The people here are nice, but don't expect 5 star service, its just not that kind of place. Room was constantly damp and dank, the bathroom was rough (loud fan that was clearly broken, there was leaking water in multiple places), trash bags in the hallways leaning up against vents? Bugs in random places. I really don't like leaving bad reviews but this was not a place I'd return to without a lot of work being done to it, but I won't hold my breath.”

“They have a one-way parking lot and the room smelled a little of smoke after arriving but it was excellent at serving its purpose as a rest-stop for a night of traveling, rather than driving sleepy to returning home. Our batteries to our room’s remote died two hours after arrival but we just manually pressed the buttons for the night, the bathroom door in our room also had a hole in it but it was nearly undetectable upon arrival. The morning associates of this motel are heavy handed too, the...

“Room was great and very well priced. Staff was friendly. Breakfast was phenomenal”

“For the price it was adequate. The room was clean, but shop worn. The amenities were a TV, a microwave, a hair dryer, and a small refrigerator. We only used the refrigerator, and it worked fine. The king size bed was not as firm as we like, but we both slept fine. The receptionist I would not characterize as a people person and English was a bit of a challenge for her. If you're looking for economic lodging for the night I'd recommend it. If you're looking for the grand hotel experience,...

“Nice clean rooms. The price was high considering you have to pay for your breakfast.”

“Room could have been upgraded, tub had rust stain, Felt a little stuffy and stuffy smell. Staff was excellent. Bar served no frozen drinks. Food serving hours too short.”