Hotel vicino a Brookfield Zoo - Chicago

“I came into the place with two beds and one had pee in it and the staff not only did not give us a refund but was ready to leave us with no place to stay, and so we had to settle with the one bed then accused us of doing it and not taking accountability for the situation.”

“Used the hot tub one time; as it drained I saw the uncleanliness of the last user.”

“Sold my room after reserving and paying in advance. Will never forget getting into Chicago at 2am just for them to tell us they are full capacity when driving from out of state. No call or anything!! Very upset and disappointed”

“Near to harlem station green Line, easy to check in”

“The Property was beautiful! When we walked in, the first utterance out of our mouths was "Wow!" Street parking was easy. The room "The Chalet" that we stayed in was spacious with many amenities and was spotless. The bed was very comfortable as well! And being on the third story, we got our stair steps in for our trip! Haha.”

“Good location, nice neighborhood, restaurants close”

“Clean room and good location would definitely stay here again”

“We did not try the breakfast. A/C did keep room cool. Very clean. ”

“I was pleasantly surprised! Beautiful hotel and rooms. The bar was very nice too!”

“Staff was great!”

“Hotel clean, sports bar food and drinks good, breakfast good , hotel close to orange line to go downtown Chicago and hotel shuttle 24hr was amazing”

“Everyone working at the front desk was more than helpful over the multiple days I stayed. I will for sure stay here again next time I go to chicago.”

“The staff were great and the rooms were clean.”

“Nice stay”

“beautiful property and amazing breakfast but rude and unwelcoming staff. i was given incorrect information by a hotel staff and who i assume was the manager accusing me of lying and “no one told you that” she made me cry and never even apologized”

“The property was nice and the staff was helpful”

“did not like that I found hair in the shower, and there were not enough towels. I called the front desk to ask for more towels for my children, and they told me they would send them right away, but more than an hour passed and nothing arrived. I called again, and they told me I had to go pick them up at the front desk. I definitely will not return to this hotel. The rooms are cleaned every two days, one of the pillows did not have a pillowcase, and our experience was not good.”