Esterni

Recensioni per Hilton Checkers Los Angeles

4 out of 5
Hilton Checkers Los Angeles
535 South Grand Avenue, Los Angeles, CA

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 428 su 1000 recensioni" "
Valutazione di 8 - Buono. 264 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 138 su 1000 recensioni" "
Valutazione di 4 - Scarso. 94 su 1000 recensioni" "
Valutazione di 2 - Terribile. 76 su 1000 recensioni" "

8,4/10

Pulizia

8,0/10

Personale e servizio

7,6/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Lidia

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Ottima posizione.
Risposta di General Manager, il giorno 29 dic 2022
Dear Lidia, Thank you for staying with us at Hilton Checkers Los Angeles and for your generous review. We are glad you could take advantage of our great location and explore all that LA offers. It was a pleasure hosting your visit, and we hope you will stay with us again soon! Best Regards,Althea AbdallahGeneral Manager

8/10 Buono

Luca

Soggiorno di 4 notti a dicembre 2019

6/10 Soddisfacente

Luigi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Buono
Buon hotel in posizione centrale in down town. Buono in generale, molto costoso il garage con servizio valet (oltre 55 Us al giorno).
Soggiorno di 4 notti ad agosto 2019
Risposta di Tory, il giorno 5 set 2019
Thank you for taking a moment to share your recent experience at our hotel. We appreciate you feedback, and look forward to welcoming you back in the not too distant future!

6/10 Soddisfacente

Morgan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 28 apr 2024
Dear Morgan, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

Julie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly staff. Didn’t like wi-fi set up
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 26 apr 2024
Dear Julie, We are delighted to read that you found our staff friendly during your stay at Hilton Checkers Los Angeles. We appreciate your positive feedback. We apologize for any inconvenience with the Wi-Fi setup and will work to improve this aspect for a better experience in the future. Thank you again for your review. We hope to see you soon.Best Regards,Althea AbdallahGeneral Manager

4/10 Scarso

Arturo

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 23 apr 2024
Dear Arturo, Thank you for rating your recent stay at our hotel. We strive to ensure an exceptional experience for each guest. Therefore, we are disappointed to know that we fell short on this visit. Please accept our apologies for any disappointment caused. We are wholly committed to regaining your trust and hope for the opportunity to welcome you back for an improved stay in the future.Best Regards,Althea AbdallahGeneral Manager

8/10 Buono

KAZUYA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
周辺の施設にいいレストランはないですが、ホテルはこじんまりしていながらも清潔さがあります。
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 31 mar 2024
Dear KAZUYA, We appreciate your feedback regarding Hilton Checkers Los Angeles. While we understand the dining options nearby may not have met your expectations, we are thrilled you found our hotel clean and inviting. Our commitment to cleanliness and guest comfort is paramount. We hope you enjoyed your overall stay with us and look forward to welcoming you back soon.Best Regards,Althea AbdallahGeneral Manager

2/10 Terribile

Sirikorn

Viaggio di gruppo, Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Didn’t stay
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 25 mar 2024
Dear Sirikorn, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

Rodrigo

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was great
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 19 mar 2024
Dear Rodrigo, Thank you for sharing your comments. We are pleased to read how much you enjoyed your stay. Everything we do is aimed at making our guests feel right at home. We appreciate you choosing Hilton Checkers Los Angeles during your time in the area. It was our pleasure to host your stay, and we look forward to your next visit.Best Regards,Althea AbdallahGeneral Manager

8/10 Buono

Alex A

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Exceptional clean and and safe.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 19 mar 2024
Dear Alex A, We're delighted by your review! A clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work, and we would be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay here at Hilton Checkers Los Angeles.Best Regards,Althea AbdallahGeneral Manager

2/10 Terribile

KAZUKI

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Booked a double with a queen bed. The hotel says they don't have a room due to circumstances. I complained, but I was given another room that was the same. Very disappointing.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 18 mar 2024
Dear Kazuki, Thank you for sharing your feedback. We apologize that the requested room type was unavailable and regret any frustration and inconvenience caused. We do everything possible to honor requests. However, we are very grateful for your patience and hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

christina, Las Vegas

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love this place
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 17 mar 2024
Dear Christina, It was a pleasure to read your fantastic review of the Hilton Checkers Los Angeles. We strive to provide our guests with outstanding hospitality, and your compliments encourage us all. Thank you again for your review. We hope to see you soon! Best Regards,Althea AbdallahGeneral Manager

8/10 Buono

Jagdev

Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 4 apr 2024
Dear Jagdev, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hilton Checkers Los Angeles; we hope to see you again soon. Best Regards,Althea AbdallahGeneral Manager

8/10 Buono

Daniel, Kingwood

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Some water in the room would be nice. We liked the terrace.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 12 mar 2024
Dear Daniel, It is wonderful to read how much you enjoyed your stay at Hilton Checkers Los Angeles. We are pleased that you appreciate our amazing views from the terrace. We have noted your feedback and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

Phillip, Stockton

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ok
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 12 mar 2024
Dear Phillip, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hilton Checkers Los Angeles. We look forward to your return and wish you all the best with your future travels.Best Regards,Althea AbdallahGeneral Manager

6/10 Soddisfacente

Rosa

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The room was well kept, bathroom was a decent size. The room was a bit small, the mini fridge did not work and no microwave. There was quite a bit of noise but that’s to be expected in that location.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 11 mar 2024
Dear Rosa, We appreciate your positive feedback regarding the well-kept room and spacious bathroom. We regret any inconvenience caused by the room size and its amenities. Your understanding of noise levels in a bustling location is valued. We strive to provide a comfortable stay and hope to welcome you back for an improved experience in the future.Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

LEIGH

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice rooms. Staff were great and helpful. In a good location for getting around.
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 10 mar 2024
Dear LEIGH, Thank you for staying with us at Hilton Checkers Los Angeles and posting your kind remarks. We appreciate you highlighting our relaxing rooms and the seamless service provided by our devoted staff members. We're also glad our convenient location was beneficial for your travels around the city. We loved hosting you and hope to welcome you back for another satisfying stay soon!Best Regards,Althea AbdallahGeneral Manager

8/10 Buono

Mario

Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 29 mar 2024
Dear Mario, Thank you for choosing Hilton Checkers Los Angeles. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Althea AbdallahGeneral Manager

6/10 Soddisfacente

Jessica

Mi è piaciuto: Pulizia e personale e servizio
The Valet and Front Desk staff were incredibly nice, they took complete care of us. The reason for the average rating is because of all the fees that were charged for each day we stayed. The nightly rate for the actual room itself was around $150/night, but after a 3 night stay we ultimately were charged $1000 after all of the fees, taxes and parking. I wouldnt say it was worth it to stay there for that much money.
Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 6 mar 2024
Dear Jessica, Thank you for choosing us and for taking the time to evaluate your stay. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks about our staff. We always want our guests to enjoy our great location, hospitality, and accommodations, so we are disappointed that your visit did not meet some of your expectations. We value our guests' feedback, and we thank you for taking the time to share yours. We hope you will return and give us another opportunity to confirm why we are consistently a preferred choice for the area. Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

Efrén de Jesús, Puebla

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
El centro de los Ángeles con mucho homeless. No conocía honestamente pero debe haber otros lugares mejores para hospedarse.
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 1 mar 2024
Dear Efrén de Jesús, Thank you for choosing Hilton Checkers Los Angeles for your stay. We appreciate your feedback about the downtown area. While we understand your concerns, we're pleased you selected our hotel. Our team is dedicated to providing a positive experience, and we hope the overall comfort and service at our property made your stay enjoyable. We value your patronage and look forward to welcoming you back.Best Regards,Althea AbdallahGeneral Manager

8/10 Buono

Marco

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 27 feb 2024
Dear Marco, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hilton Checkers Los Angeles, and we hope to see you again soon. Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

Cecilia

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
excelente servicio, limpio y personal muy amable
Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 23 feb 2024
Dear Cecilia, Thank you for choosing Hilton Checkers Los Angeles and taking the time to share your experience. We are thrilled that our staff helped make your stay memorable. We also believe we have the best team in town and work hard daily to deliver outstanding service. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. It was a true pleasure to have you as our guest, and we hope to see you again.Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

Myca Love

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location! Easy walk to local shops and restaurants. The hop on/hop off bus stop is steps from the entrance. Rooms were nice, service was great!
Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 20 feb 2024
Dear Myca Love, We're delighted to hear that you enjoyed your stay at Hilton Checkers Los Angeles! It's fantastic to know that our convenient location, comfortable rooms, and excellent service contributed to a positive experience. Thank you for your kind words, and we hope to welcome you back soon for another memorable stay!Best Regards,Althea AbdallahGeneral Manager

8/10 Buono

Takashi

Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 21 mar 2024
Dear Takashi, Thank you for choosing to stay with us and leaving your rating. We're delighted you had a great experience at Hilton Checkers Los Angeles. We look forward to welcoming you back on your next visit.Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

Marcos

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Clean
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 13 feb 2024
Dear Marcos, Thank you for the kind review of Hilton Checkers Los Angeles! We're delighted to have provided you with a satisfying visit and are pleased to see that you appreciated our immaculate accommodations. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

Jennifer

Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 21 mar 2024
Dear Jennifer, We are happy you had a lovely stay at Hilton Checkers Los Angeles! Thank you for sharing your rating with us. We look forward to hosting you again soon for an even more incredible experience.Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

Nyna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the staff and the amazing woman that checked me in. Great room. ONLY downfall or “negative” is the parking situation.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 11 feb 2024
Dear Nyna, We're delighted to learn that you had a great experience with us at Hilton Checkers Los Angeles. Thank you for acknowledging our devoted staff members and relaxing rooms. However, we apologize for any displeasure caused by our parking service. We strive to provide a premium and seamless valet service for guest convenience and satisfaction, and we regret failing to meet your expectations. Your feedback is valuable to us, and we'll explore ways to enhance our guest experience moving forward. Thank you for choosing us, and we hope to have the opportunity to welcome you back for another excellent stay in the future!Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

Brenda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The valets were very helpful and friendly. The breakfast and meals at the restaurant were excellent. I appreciate the safety feature in the elevator with the need to swipe room key before it would ascend
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 8 feb 2024
Dear Brenda, We're delighted to learn that you had a wonderful experience with us at Hilton Checkers Los Angeles! It's fantastic to see that our devoted staff members made your visit exceptional and that the delicious meals at our restaurant added to your enjoyment. Further, we are pleased that you appreciated the added safety feature in the elevator, highlighting our commitment to ensuring a secure and comfortable stay for all our guests. We can't wait to have the pleasure of welcoming you back for another exceptional stay!Best Regards,Althea AbdallahGeneral Manager

4/10 Scarso

Chaiwat

Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 2 feb 2024
Dear Chaiwat, Thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have an outstanding visit, and we regret this was not your experience. We hope you will revisit so we can have the opportunity to show you a much-improved experience.Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

Timothy, Warranwood

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 7 notti a gennaio 2024
Risposta di General Manager, il giorno 19 gen 2024
Dear Timothy, Thank you for the fabulous review. We are thrilled we met your expectations for a fantastic experience at Hilton Checkers Los Angeles. We hope to have the pleasure of doing so again on your next visit to Los Angeles.Best Regards,Althea AbdallahGeneral Manager

8/10 Buono

Tania

Viaggio con la famiglia
Great location. Clean but ‘tiered’ in some areas. Inconsistency with staff. Some fantastic others not so much. Very quiet which was great and lots of dinning options. More a hotel aimed for business guests. For example, limited room service (only dinner), limited facilities / amenities etc. would stay again but maybe not for as many days.
Soggiorno di 8 notti a gennaio 2024
Risposta di General Manager, il giorno 19 gen 2024
Dear Tania, Thank you for choosing Hilton Checkers Los Angeles. We appreciate your kind feedback on our convenient location and immaculate environment. It's a pleasure to read that you enjoyed the quiet ambiance and dining options. Further, we appreciate your input regarding our staff. Providing excellent hospitality is our goal, and your review guides our continued efforts for improvement. We look forward to welcoming you back in the future for another satisfying visit.Best Regards,Althea AbdallahGeneral Manager

8/10 Buono

Lee

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Close to Disney Hall
We selected Checkers Hotel because it is within walking distance to Disney Hall and MOCA, not knowing it’s a rather steep climb. But we made it. We found the room comfortable and quiet. The furnishings are pretty tired; perhaps not Hilton standard. The staff was friendly, from the valet through check in. We didn’t have much other interaction as we were there only one night. The $51 parking fee and the $25 hotel charge for whatever it was for were not covered in Hotels dot com, at least not that I saw. But everything worked out just fine. In keeping with the motto “The more you pay, the less you get,” we might have had parking and breakfast included in the price but would have had to stay way out of center city. All in all, it’s a nice little hotel and I’d recommend it.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 18 gen 2024
Dear Lee, Thank you for choosing Hilton Checkers Los Angeles for your stay and for taking the time to share your experience. We're pleased to see that our location was convenient for your visit. It is also a pleasure to read your kind feedback on room comfort and our friendly staff. We do apologize for any inconvenience regarding the lack of clear information about the mentioned fees. Your input is valued as we continuously strive to enhance the guest experience. Your recommendation is much appreciated, and we hope to welcome you back soon for another comfortable stay.Best Regards,Althea AbdallahGeneral Manager

2/10 Terribile

Armando

Non mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 16 gen 2024
Dear Armando, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

Martin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
LA downtown
not sure if because I didn't book directly they charged me an additional $25 that was use it or lost besides destination fee. At the front desk advised that I would be charged either way.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 15 gen 2024
Dear Martin, Thank you for choosing Hilton Checkers Los Angeles. We appreciate your feedback and apologize for any confusion regarding the destination fee. We charged our destination fee so our guests could enjoy the resort amenities. Your insights are essential, and we hope the overall experience was enjoyable. We look forward to welcoming you back for another positive stay.Best Regards,Althea AbdallahGeneral Manager

8/10 Buono

SAKURAI

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
4日間ステイしました。スタッフはフレンドリーで部屋も清潔でした、部屋のコーヒはとてもおいしかったです。残念なのは、コーヒ用の紙コップの補充や、コーヒーの補充がされていなかったことです。それ以外は良かったです。
Soggiorno di 4 notti a dicembre 2023
Risposta di General Manager, il giorno 9 gen 2024
Dear SAKURAI, Thank you for choosing Hilton Checkers Los Angeles. We're pleased to learn that you had a great stay and enjoyed our exceptional hospitality, immaculate accommodations, and delicious coffee. Your feedback about the paper cups and coffee replenishment is noted, and we appreciate your understanding. We will consider your suggestion for future enhancements. We look forward to the opportunity to welcome you back for another positive experience.Best Regards,Althea AbdallahGeneral Manager

2/10 Terribile

Afidal

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The shower don’t have air fun most electric socket loss and unsafe for kids
Soggiorno di 3 notti a dicembre 2023
Risposta di General Manager, il giorno 6 gen 2024
Dear Afidal, We sincerely apologize for the troubles you experienced during your stay. Your feedback is valuable, and we regret any inconvenience caused by the shower and electrical outlets. Rest assured, we are addressing these issues promptly to enhance safety and convenience for our guests. We are committed to improving our services and hope you will allow us the opportunity to provide you with a more enjoyable and comfortable experience in the future.Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

James

Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 6 gen 2024
Dear James, It is a delight to know you enjoyed everything about your time at Hilton Checkers Los Angeles and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

Anna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 12 dic 2023
Dear Anna, Thank you for sharing your fabulous rating! We are thrilled you thoroughly enjoyed your time with us at Hilton Checkers Los Angeles. We hope you will revisit soon for many more fulfilling visits.Best Regards, Sam Sudah General Manager

2/10 Terribile

Oralia

Risposta di General Manager, il giorno 8 feb 2024
Dear Oralia, Thank you for rating your recent visit to our hotel. Our goal is to provide every guest with an exceptional stay. Therefore, we sincerely apologize for any difficulties you may have experienced. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. Best Regards,Althea AbdallahGeneral Manager

2/10 Terribile

Oscar

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Never again
They over charged me after my stay and their customer service is horrible.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 7 dic 2023
Dear Oscar, Thank you for taking the time to share your concerns with us. It is very disappointing to read that your stay was anything other than the seamless experience we strive to provide. We are investigating the issue regarding the charge to identify what went wrong and to rectify it as best we can. We want to reassure you that we are committed to enhancing our services and hope you will give us the opportunity to regain your trust on a future visit. Please feel free to reach out to us directly at the hotel so we can assist you in any way we can. We look forward to hearing from you soon.Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

Carlos

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was super friendly and helpful from valet to the front desk really professional
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 5 dic 2023
Dear Carlos, Thank you for your glowing review of Hilton Checkers Los Angeles! We're delighted to learn that our devoted staff members, from valet to the front desk, provided you with professional and friendly service. Your recognition means a lot to us, and we'll certainly share your compliments with our team. It's our pleasure to make your stay enjoyable, and we look forward to welcoming you back for another positive experience.Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good looking place. Drinks are a bit pricey but good.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 22 nov 2023
Dear Guest, Thank you for sharing your positive experience at Hilton Checkers Los Angeles! We're delighted you found our hotel appealing and enjoyed the quality of our drinks despite the pricing. Your feedback is valuable, and we hope to welcome you back for another memorable stay.Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

Kenneth, San Diego

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
First rate accommodation in a part of the city close to major cultural activities: Walt Disney Concert Hall and The Music Center.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 20 nov 2023
Dear Kenneth, Thank you for staying with us at Hilton Checkers Los Angeles. We continually aim to ensure our guests have the best time with us, so we are thrilled you appreciated our accommodations and proximity to cultural landmarks like the Walt Disney Concert Hall and The Music Center. It's a pleasure having you as our guest, and we look forward to welcoming you back for another satisfying stay in the future!Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

Edgar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 18 nov 2023
Dear Edgar, It is wonderful to know you enjoyed everything about your time at Hilton Checkers Los Angeles and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We appreciate your kind rating, and we hope you will be able to stay with us again soon.Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

James

Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 18 nov 2023
Dear James, Thank you for your outstanding rating. We are glad that we could exceed your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hilton Checkers Los Angeles.Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

Jesus

Soggiorno di 3 notti a novembre 2023
Risposta di General Manager, il giorno 5 dic 2023
Dear Jesus, It was a pleasure hosting you at Hilton Checkers Los Angeles. Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing an enjoyable experience. We appreciate your recognition and look forward to welcoming you back soon.Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

heather

Viaggio di gruppo, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 15 nov 2023
Dear Heather, Thank you for the outstanding rating for Hilton Checkers Los Angeles. We are delighted that from check-in through check-out, your experience was nothing short of exceptional. We loved having you as our guest and look forward to your return.Best Regards,Althea AbdallahGeneral Manager

6/10 Soddisfacente

Jenny

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 14 nov 2023
Dear Jenny, Thank you for taking the time to evaluate your recent visit to our hotel. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. We look forward to seeing you again on your next visit to Los Angeles.Best Regards,Althea AbdallahGeneral Manager

2/10 Terribile

Olga

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Charged fees upon checking in no parking it came with a fee, no room service like mentioned no late check out after I was told so.. very inconvenient cigarette odor not ok for children
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 12 nov 2023
Dear Olga, Thank you for taking the time to share your experience. We're sorry to read about the inconveniences you encountered during your stay. Regarding the additional charges, we have a small mandatory daily fee that includes premium guest internet access, a daily 25 food and beverage credit for use in all hotel outlets, and a daily 15 dry cleaning/laundry credit. This fee also covers CA Tourism and LA Tourism Marketing District assessments. We understand that this might not have been communicated clearly, and we apologize for any confusion. We're here to make your stay as comfortable as possible, and we apologize for any lapses in service. We appreciate your feedback, and we hope to have the opportunity to welcome you back for a more seamless experience.Best Regards,Althea AbdallahGeneral Manager

10/10 Eccellente

JAN OLAV

Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 4 nov 2023
Dear JAN OLAV, We are delighted to receive your excellent rating! It is gratifying to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hilton Checkers Los Angeles, and we look forward to welcoming you back soon.Best Regards,Althea AbdallahGeneral Manager