Piscina stagionale all'aperto

Recensioni per Thompson Hollywood, by Hyatt

4 out of 5
Thompson Hollywood, by Hyatt
1541 WILCOX AVE, Los Angeles, CA

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 345 su 507 recensioni" "
Valutazione di 8 - Buono. 79 su 507 recensioni" "
Valutazione di 6 - Soddisfacente. 36 su 507 recensioni" "
Valutazione di 4 - Scarso. 30 su 507 recensioni" "
Valutazione di 2 - Terribile. 17 su 507 recensioni" "

9,6/10

Pulizia

9,0/10

Personale e servizio

9,0/10

Servizi

9,4/10

Condizioni e dotazioni della struttura

9,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Vittorio

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and new facility near Hollywood. Very hasty check-in carried out at the concierge table without giving us much information on the structure or at least on where the room was located. Wrong breakfast room order but they recovered without problems. I recommend the facility
Soggiorno di 3 notti ad agosto 2023
Risposta di David, il giorno 15 ago 2023
Dear Vittorio,Thank you for taking the time to share your recent experience at Thompson Hotel in Hollywood, and we are so happy you enjoyed your stay. We hope to see you again soon and thank you for choosing us!

8/10 Buono

MICHAEL

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
The Thompson is an interesting hotel. Parts of it merit a 4-star rating (the excellent service and rooftop breakfast spot and pool) while others fall more into the 2-3 star range. Not a great neighborhood especially for families and I also encountered some interesting "characters" (use your imagination) in the lobby and by the club next door, and I feel like the lobby could use a facelift. The lobby bar isn't always attended (i waited 5 minutes to order a drink at 6:30PM and no one showed up) and when i ordered a sundae it arrived melted, too small for its price and without a spoon. With this said, I want to commend the Manager, David, who is absolutely fantastic and an expert in customer management. He helped me out of a tough situation and for this reason I will definitely return to the Thompson.
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Carrie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love staying at the Thompson so much. The lady at the desk got us in early and was super kind and informative. We loved the location and have Decided to become Hyatt regulars.
Soggiorno di 1 notte a maggio 2024
Risposta di MG, il giorno 22 mag 2024
Dear Guest,Thank you for your wonderful review! We're thrilled you enjoyed your stay and that our team could make your experience special. We look forward to welcoming you back as Hyatt regulars!Regards,Hotel Team Management

4/10 Scarso

Chiquita

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The staff were kind and extremely helpful, but housekeeping was inconsistent and while the hotel may appear decently kept to the naked eye, cleanliness lacked. The carpets in the hallway look like they need a serious shampoo and so did the rug in the room.
Soggiorno di 4 notti a maggio 2024
Risposta di MG, il giorno 21 mag 2024
Dear Guest,Thank you for your feedback. We're glad you found our staff kind and helpful. We apologize for any inconsistencies in our housekeeping and cleanliness standards. Your concerns about the carpets and rug have been noted, and we're taking immediate action to address them. We appreciate your valuable input and hope to welcome you back for a better experience in the future.Regards,Hotel Team Management

10/10 Eccellente

Isabelle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a little oasis in an otherwise dirty part of LA. But if you are there to see Hollywood, I absolutely recommend this hotel. The rooftop is beautiful and nice to lounge on and swim and has a view of the Hollywood sign, the food is excellent, and we really enjoyed the weekday happy hour.
Soggiorno di 4 notti a maggio 2024
Risposta di Avi, il giorno 20 mag 2024
Dear Isabelle,Thank you for staying with us recently and we are so happy you had a memorable experience. We look forward to the next opportunity to serve you! Safe travels.

10/10 Eccellente

Alejandro

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2024
Risposta di MG, il giorno 21 mag 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear you had a perfect stay with us. Looking forward to welcoming you back soon!Regards,Hotel Team Management

10/10 Eccellente

philip

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was a great size for two people.
Soggiorno di 2 notti a maggio 2024
Risposta di Avi, il giorno 19 mag 2024
Dear Philip,We were delighted to have you and more so that you enjoyed your stay. Thank you again for choosing us and we look forward to your return. Safe travels!

10/10 Eccellente

Pace

Great staff, perfect room
Soggiorno di 1 notte a maggio 2024
Risposta di Avi, il giorno 13 mag 2024
Dear Pace,Thank you for taking the time to share your experience and we are so happy you had a memorable stay. We hope your travels continue to be great and look forward to your return! Safe travels and thank you for staying with us!

10/10 Eccellente

Denis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a maggio 2024
Risposta di David, il giorno 13 mag 2024
Dear Denis,It was a pleasure having you recently with us and we are delighted you had a great stay! Thank you again for choosing us and we hope to see you again soon!

10/10 Eccellente

Bret

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a maggio 2024
Risposta di MG, il giorno 12 mag 2024
Dear Guest,Thank you for the perfect rating! We're glad we could meet your expectations. Looking forward to hosting you again soon!Regards,Hotel Team Management

10/10 Eccellente

Tara Noelle Marie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Came across this hotel on Expedia when looking for a property in the Hollywood area and decided to book here when we saw how centrally located it is! The property itself is stunning, as soon as you walk into the lobby it smells fresh and is decorated very nicely. The staff were all very friendly and welcoming as soon as we walked in. I'm pretty sure the gentleman that checked us in on April 25th was David. He was able to accommodate our early check-in, which we really appreciated as we had a super early morning flight and wanted to get settled in before stepping out for the day. David offered us many recommendations of things to do/see in the area. The rooftop pool was so cute and clean. we enjoyed that there were ice water stations located in the lobby and by the pool. We ordered breakfast at the pool and I must say, I was impressed. I wasn't expecting it to be anything crazy but it was easily a 10/10. The room itself was clean and spacious. We also quite liked the scents used in the room, including the shower gel. Overall, I would love to stay here again. As mentioned, it was so close to a lot of spots we were visiting. Many reviews mentioned the hotel being loud at night, which honestly wasn't a problem for us as we were out at that time anyways. I definitely felt younger vibes from the hotel, which is why we enjoyed it a lot as we are all in our mid twenties and came here to have fun.
Soggiorno di 4 notti ad aprile 2024
Risposta di MG, il giorno 11 mag 2024
Dear Guest,Thank you for choosing our hotel for your Hollywood stay! We're delighted to hear you enjoyed our central location, stunning property, and friendly staff, especially David who facilitated your early check-in. It's fantastic to know you appreciated our rooftop pool, breakfast offerings, and the cleanliness and spaciousness of your room. We're thrilled you had a great experience and felt our hotel matched your energetic vibe. We look forward to welcoming you back on your next visit to Hollywood!Regards,Hotel Team Management

10/10 Eccellente

Ansuya

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff!
Soggiorno di 1 notte a maggio 2024
Risposta di MG, il giorno 9 mag 2024
Dear Guest,It's fantastic to hear that the staff at Thompson Hollywood made your experience even better! Great service can truly elevate a stay.Regards,Hotel Team Management

10/10 Eccellente

Derek

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I recently had an incredible stay at Thompson Hollywood, which is definitely one of the top hotel experiences I’ve had in the US. Not only is it cost-effective, but it also exceeds expectations in every way. The bed was enormous and super comfy, perfect for a good night's sleep. The room’s vibe was outstanding—clean, with a large TV and a radio by the bed that played Mariah Carey's "Fantasy," one of my all-time favorite tunes, which really got me hyped. The room’s setup was very stylish, especially the closet. It featured transparent glass doors with cool lighting inside that added a modern touch. The bathroom didn’t disappoint either, with bright lighting and excellent water pressure in the shower, creating a spa-like atmosphere. Another fantastic feature was the hotel's spacious rooftop, which occasionally hosts parties, adding a vibrant and eventful feel to the stay. Additionally, the gym was top-notch, well-equipped and maintained, making it easy to keep up with my workouts. Overall, the Thompson Hollywood is a must-stay hotel that truly makes your visit memorable.
Soggiorno di 2 notti a marzo 2024
Risposta di MG, il giorno 9 mag 2024
Dear Guest.It sounds like you had an amazing time at Thompson Hollywood! From the spacious and comfy room to the stylish design touches and vibrant rooftop atmosphere, it seems like they really nailed every aspect of your stay. And with a top-notch gym to top it off, it's no wonder you had such a memorable experience. Thanks for sharing your glowing review!Regards,Hotel Team Management

10/10 Eccellente

Jeffrey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great hotel, great staff. Would definitely go back.
Soggiorno di 3 notti a maggio 2024
Risposta di MG, il giorno 9 mag 2024
Dear Guest,We're thrilled to hear that you enjoyed your stay and our staff made it memorable! We look forward to welcoming you back soon.Regards,Hotel Team Management

8/10 Buono

Patrick

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great clean place with great staff. Probably my fault but hotel has a Hollywood nightclub at bottom floor that bumps the whole hotel. Even a couple Xanax didn't knock me out until 2:01 in the morning when the music stopped. Cool place though.
Soggiorno di 1 notte ad aprile 2024
Risposta di Avi, il giorno 8 mag 2024
Dear PatricIt was a pleasure having you with us and we are so happy you enjoyed your visit! Come back soon and thank you for choosing us!

8/10 Buono

Leone

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room 4 stars: The room was really nice, but the bathroom vanity is small for 2 people. There isn’t really any counter space to put on make up. They had a full body mirror by front door but low lighting and no plugs close by to use curling iron or hair dryer. Linens and bed were comfy, but be warned that they do have a rooftop bar that they turn into night club every night with music. We were there Thursday- Sunday and you could hear the music until 2am every night. So that was disappointing for such a nice hotel. The pool and restaurant were great for late lunch. The pool is heated too with great hillside views. The area was walking distance to Tao and cool sports bar called 3rd base where we caught the NBA playoff games. Overall a decent stay but would not stay there again if you want to sleep at decent hour.
Soggiorno di 3 notti a maggio 2024
Risposta di Avi, il giorno 6 mag 2024
Dear Leone,We were delighted to have you with us recently and thank you for taking the time to share your experience. Wishing you safe travels and thank you for choosing us!

6/10 Soddisfacente

Tsukimi

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
アクセスは送迎のバスもあり楽です ホテルが空港近くなので間近で飛行機も見れ、ちょっと歩くといろんなショッピングセンターもあるので昼間なら買い物も行けます
Soggiorno di 2 notti ad aprile 2024
Risposta di Avi, il giorno 6 mag 2024
Dear Tsukimi,Thank you for taking the time to share your experience with us, and we hope that upon your next visit, it will be a perfect one. Safe travels and thank you for choosing us!

10/10 Eccellente

Hadil, Edmonton

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean , nice , friendly staff
Soggiorno di 6 notti ad aprile 2024
Risposta di Avi, il giorno 2 mag 2024
Thank you Hadil! We were delighted to have you and are so happy you enjoyed your stay. Come back soon!

10/10 Eccellente

Pamela

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Well managed hotel.
Soggiorno di 4 notti ad aprile 2024
Risposta di MG, il giorno 1 mag 2024
Dear Guest,Thank you for your kind words! We strive to provide exceptional service to all our guests and are glad to hear that you had a positive experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Regards,Hotel Management Team

10/10 Eccellente

Jenny

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Love this hotel! Rooms are a little small but everything else is just perfection. We had a great dinner of Steak Frites sitting at the bar upstairs with some delicious cocktails. The bar and nightclub were bumping and super fun. This morning breakfast and coffee upstairs was awesome. Great customer service all around from check-in to all the restaurants where we ate. Thank you for a great stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di MG, il giorno 29 apr 2024
Dear Guest,We're delighted to hear you loved your stay! While we're glad you enjoyed our amenities and dining options, we're sorry to hear the rooms were a bit small. Your feedback is valuable, and we appreciate your kind words about our customer service. We look forward to welcoming you back soon!Warm regards,Hotel Management Team

10/10 Eccellente

vanessa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was so kind and helpful, the property is stunning, we will be back!
Soggiorno di 1 notte ad aprile 2024
Risposta di MG, il giorno 29 apr 2024
Dear Guest,We're thrilled to hear that you enjoyed your stay with us! Thank you for your kind words about our staff and property. We can't wait to welcome you back for another wonderful experience. If you need anything at all in the meantime, please don't hesitate to reach out. Safe travels until we see you again!Warm Regards,Hotel Team Management

10/10 Eccellente

Mizoguchi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di MG, il giorno 29 apr 2024
Dear Guest,Thank you for the excellent rating! We're delighted that you had a positive experience with us. If there's anything else we can do to ensure your next stay is just as enjoyable, please don't hesitate to reach out. We appreciate your support and hope to see you again soon!Warm Regards,Hotel Team Management

10/10 Eccellente

Hannah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Avi, il giorno 25 apr 2024
Thank you Hannah! We are so happy you had a memorable experience and hope you are able to come back soon!

8/10 Buono

Mary Van

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Avi, il giorno 23 apr 2024
Dear Mary,Thank you for taking the time to review your recent stay and we are happy that you had a memorable experience. We hope to see you again soon and thank you for choosing us.

10/10 Eccellente

Francesca

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Beautiful stylish hotel in the heart of Hollywood. Well appointed comfortable room w lovely amenities. Beautiful terrace restaurant with views and sunshine. Lounge on the lobby level was a quiet place to do some work. Helpful, friendly staff. Easy walking distance to the Hollywood Farmers Market, shops and first rate restaurants. Highly recommend!
Soggiorno di 3 notti a marzo 2024
Risposta di MG, il giorno 22 apr 2024
Dear Guest,Thanks for the glowing review! We're thrilled you enjoyed our stylish Hollywood hotel, comfortable rooms, and lovely amenities. It's great to hear you loved our terrace restaurant and found our lobby lounge perfect for work. We're glad our staff could make your stay even better. Come back soon!Regards,,Hotel team Management

10/10 Eccellente

Michelle, staten island

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay. The rooftop view and pool are great. would recommend
Soggiorno di 1 notte a marzo 2024
Risposta di Avi, il giorno 19 apr 2024
Dear Michelle,Thank you for the 5/5 score!! We were delighted to have you and hope to see you again soon. Thank you for staying with us!

10/10 Eccellente

Millicent

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Avi, il giorno 19 apr 2024
Dear Millicent,It was a pleasure having you with us and thank you for taking the time to rate your stay! We are delighted you had a memorable time and hope your travels bring you this way again soon. Thank you for choosing us!

10/10 Eccellente

Joy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Avi, il giorno 17 apr 2024
Dear Joy,Thank you again for choosing us and we are delighted you had a memorable stay. Come back soon!

10/10 Eccellente

Gary

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything about this property was excellent! The staff was very friendly and helpful in many ways. The building was beautiful and clean. The restaurant was exceptionally good! You will not be disapointed with your stay at this property!
Soggiorno di 3 notti ad aprile 2024
Risposta di Avi, il giorno 16 apr 2024
Dear Gary,It was a pleasure having you with us and we are so happy you enjoyed your stay! We hope to see you again soon and thank you for choosing us!

10/10 Eccellente

Sarah

Soggiorno di 4 notti ad aprile 2024
Risposta di MG, il giorno 3 mag 2024
Dear Guest,Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests have a comfortable and enjoyable stay is our top priority. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Regards,Hotel Team Management

10/10 Eccellente

michele, Westfield

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
From the moment we arrived, Thompson Hollywood exceeded all our expectations. The hotel itself boasts a stunning design that captures the essence of modern luxury, perfectly situated in the vibrant heart of Los Angeles. Our room was not just a room—it was a haven of comfort and spaciousness, with stylish decor and all the amenities one could wish for. It was clear that great care was taken to ensure each guest's experience is as relaxing and enjoyable as possible. But the real standout at Thompson Hollywood was the impeccable service. Every staff member we encountered was not only professional but genuinely friendly and helpful, making us feel welcomed and valued throughout our stay. A highlight of our visit was the rooftop area. It provided breathtaking views of the city and a perfect atmosphere to unwind after a day of exploring Los Angeles. Whether day or night, the rooftop was an ideal spot for relaxation and soaking in the sights and sounds of the city. Overall, our experience at Thompson Hollywood was nothing short of perfect. I cannot recommend this hotel enough for anyone looking for a touch of luxury, exceptional service, and a memorable stay in Los Angeles.
Soggiorno di 5 notti ad aprile 2024
Risposta di Avi, il giorno 12 apr 2024
Dear Michelle,It was a pleasure having you with us and thank you for your kind words. We are delighted that you were able to experience what we love to do, which is true hospitality! We will ensure your review is shared with all staff as well as leaders, thank you again for taking the time to share your experience.We hope to see you again in the future, and we wish you more memorable experiences as you continue your travels.Thank you again for choosing us.

10/10 Eccellente

Sheila

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
the rooftop was a wonderful escape...
Soggiorno di 2 notti ad aprile 2024
Risposta di Avi, il giorno 11 apr 2024
Dear Sheila,It was a pleasure having you with us and we are thrilled you enjoyed your stay. We look forward to your return and hope your travels continue to be memorable. Thank you again for choosing us!

8/10 Buono

Raymundo

Soggiorno di 2 notti a marzo 2024
Risposta di Avi, il giorno 29 apr 2024
Dear Raymundo,Thank you for taking the time to share your experience and participate in the post stay review process! Your feedback is crucial in our success and we hope that your next visit will be a perfect one. We hope to see you again soon, and thank you again for choosing us!

10/10 Eccellente

Xinyuan

Soggiorno di 1 notte ad aprile 2024
Risposta di MG, il giorno 29 apr 2024
Dear Guest,Thank you for the perfect score! It's wonderful to know that you had such a great experience during your stay. If there's anything we can do to make your next visit even better, please don't hesitate to reach out. We're here to ensure that each stay with us is nothing short of excellent. We look forward to welcoming you back soon!Warm Regards,Hotel Management Team

10/10 Eccellente

Albert Frank

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Jederzeit wieder, es war klasse!
Soggiorno di 3 notti a marzo 2024
Risposta di Avi, il giorno 7 apr 2024
Dear Albert Frank,Thank you for staying with us recently and we are so happy you had a memorable stay! Thank you for choosing us and we hope to see you again soon!

10/10 Eccellente

Mia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Avi, il giorno 25 apr 2024
Dear Mia,Thank you again for staying with us and we are so happy you had a wonderful stay. We hope your travels bring you this way again soon. Safe travels!

10/10 Eccellente

Kimberly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Avi, il giorno 3 apr 2024
Thank you Kimberly! It was a pleasure having you and can't wait until you return. Safe travels and thank you for choosing us!

10/10 Eccellente

Carolin, Davie

Soggiorno di 5 notti a marzo 2024
Risposta di MG, il giorno 22 apr 2024
Dear Guest,We're delighted to receive a perfect score from you! Thank you for your glowing rating. We hope to welcome you back for another exceptional experience in the future!Regards,Hotel Team Management

10/10 Eccellente

Jenny

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff here was AMAZING! Everyone was attentive and friendly. Would definitely stay here again! Wish there would have been a hot tub on the roof with the pool though
Soggiorno di 2 notti a marzo 2024
Risposta di MG, il giorno 31 mar 2024
Dear Valued Guest,Thank you so much for your kind words and for choosing to stay with us. We're thrilled to hear that you had an amazing experience with our staff and that they were able to make your stay memorable through their attentive and friendly service.Your feedback regarding the rooftop amenities is greatly appreciated. While we currently offer a pool on the rooftop, we understand that a hot tub would be a welcomed addition for our guests looking to relax and unwind. We'll certainly take your suggestion into consideration as we continue to enhance our facilities to better meet the needs and preferences of our valued guests like you.We truly value your feedback and are grateful for your positive review. It would be our pleasure to welcome you back for another fantastic stay in the future. Should you have any further suggestions or requests, please don't hesitate to let us know.Warm regards,Hotel Management Team

10/10 Eccellente

Nils

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing.
Soggiorno di 7 notti a marzo 2024
Risposta di MG, il giorno 30 mar 2024
Dear Guest,Thank you for sharing your wonderful review and rating us 5/5! We are absolutely delighted to hear that you had such a fantastic experience during your stay with us.Our team works hard to ensure that every guest feels welcomed and comfortable, and it's always rewarding to know that our efforts are appreciated.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back to our hotel soon for another excellent experience.Warm regards,Hotel Management Team

2/10 Terribile

OLGA

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
No recibí ningún beneficio los sigo esperando
Soggiorno di 2 notti a marzo 2024
Risposta di Marrianne, il giorno 29 mar 2024
Dear Olga, I'm sorry we were unable to provide an upgrade at check-in. We were fully committed in rooms with two beds.

4/10 Scarso

Barbara

Soggiorno di 1 notte a marzo 2024
Risposta di Avi, il giorno 28 mar 2024
Dear Barbara,We are saddened you did. It enjoy your recent stay with us and would like to have more details if possible. We will be reaching out and hope to hear back soon. Thank you for taking the time to share your recent experience and for choosing us!

10/10 Eccellente

Brett

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very cool location
Soggiorno di 1 notte a marzo 2024
Risposta di Avi, il giorno 27 mar 2024
Thank you Brett!We were delighted to have you and look forward to your return. Safe travels and thank you again for choosing us!

10/10 Eccellente

Maria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything was excellent
Soggiorno di 3 notti a marzo 2024
Risposta di David, il giorno 25 mar 2024
Maria,Thank you again for staying with us, and we are so happy you had a wonderful stay.Come back soon!

10/10 Eccellente

Samantha

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di MG, il giorno 14 apr 2024
Dear Guest,Thank you for the perfect rating! We're delighted to have exceeded your expectations, and we appreciate your kind words about Alan and our terrace bar. We look forward to your next visit!Regards,Hotel Management Team

2/10 Terribile

Bryan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Terrible stay at the Thompson Hollywood. The condition and design of the property itself was pretty good, however it's clear that Guests Comfort isn't their priority. Noise from the rooftop bar parties, and in-house restaurant Mes Amis resonated through the rooms well in 2-3am each night. If you're travelling with children, don't bother if you expect to be sleeping at all. We stayed 4N and were unable to get adequate uninterrupted sleep the entire trip. Hotel staff were understanding and accommodating, however, despite a mid stay room change, the difference between rooms on different floors/area of the hotel made little difference.
Soggiorno di 4 notti a marzo 2024
Risposta di Avi, il giorno 25 mar 2024
We are deeply sorry to hear about your disappointing experience during your recent stay with us. Please accept our sincerest apologies for any inconvenience or discomfort you may have encountered.Your feedback is invaluable to us, and we take it very seriously. We are actively investigating the issues you've raised and taking immediate steps to address them. It is always our goal to provide our guests with a comfortable and enjoyable stay, and we regret that we fell short of your expectations on this occasion.We understand that regaining your trust may take time, but we hope that you will give us another opportunity to provide you with the exceptional service and experience that you deserve.

10/10 Eccellente

Juan

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was beautiful and the rooms were just right.
Soggiorno di 1 notte a marzo 2024
Risposta di Avi, il giorno 25 mar 2024
Dear Juan,It was a pleasure having you and thank you for choosing us! We are thrilled you had a memorable visit and can't wait for your return! Safe travels!

2/10 Terribile

Isaac

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
No mini fridge, no fan in washroom, can't even get bottled water from downstairs as they don't have any nor any vending machine. I settled my bill two days ago when I checked out, and now today I have another charge on my credit card from them with no updated email or anything. I now have to call tomorrow on my holiday to ask what these additional charges are for. This place is so overrated, will never be back.
Soggiorno di 2 notti a marzo 2024
Risposta di MG, il giorno 24 mar 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Rest assured, we take your feedback seriously and will address these issues promptly. We'll investigate the additional charges and ensure you receive a clear explanation. We appreciate your insights and hope to have the opportunity to welcome you back in the future for a better experience.Regards,Hotel Management Team

10/10 Eccellente

Yaru

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
good location, nice environment
Soggiorno di 5 notti a marzo 2024
Risposta di MG, il giorno 24 mar 2024
Dear GuestThank you for your positive feedback! We're thrilled to hear that you enjoyed our hotel's convenient location and pleasant surroundings. Providing a comfortable and welcoming environment for our guests is always our top priority. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!RegardsHotel Management

8/10 Buono

Rumana

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The Hotel is very nice and clean. The room service was available till 4;40pm , I Called and put a note that I will be out in 30mins so that they come and clean my room. But they did not come in the first day and then for second day I tell them in person and they clean my room. Roof top restaurant was amazing. You can have a Hollywood sign view from the roof top.
Risposta di MG, il giorno 23 mar 2024
Dear Guest,Thank you for your feedback! We're thrilled to hear that you found our hotel to be very nice and clean, and that you enjoyed the stunning view from our rooftop restaurant, especially of the Hollywood sign.We apologize for any inconvenience you experienced regarding the room cleaning service. Your feedback is valuable to us, and we'll ensure that your concerns are addressed with our team to improve our service for future guests.We hope to welcome you back for another enjoyable stay in the future!Regards,Hotel Management