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Recensioni per Townhouse Hotel Manchester

4 out of 5
Townhouse Hotel Manchester
101 Portland Street, Manchester, England

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 486 su 1002 recensioni" "
Valutazione di 8 - Buono. 327 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 115 su 1002 recensioni" "
Valutazione di 4 - Scarso. 48 su 1002 recensioni" "
Valutazione di 2 - Terribile. 26 su 1002 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

8,2/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Alberto

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2022
Risposta di Reception, il giorno 15 lug 2022
Dear Alberto Thank you for the great scores Kind regards

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ottima posizione , personale gentile buoni i servizi colazione e receptionist
Soggiorno di 3 notti a ottobre 2019
Risposta di Debbie - Front Of House Manager, il giorno 15 dic 2019
Dear Guest, Thanks for your comment and score, looking forward to see you again in our hotel.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2019
Risposta di Debbie - Front of House Manager, il giorno 3 set 2019
Thanks for your score, looking forward to see you again in our hotel.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Ottima posizione. Camera bella e ampia, però scarsamente illuminata. Deludente la colazione, per le abitudini medie italiane. (NON sono di Milano, come risulta automaticamente, non capisco perchè non sia possibile modificare la località...? )
Soggiorno di 3 notti a marzo 2019

4/10 Scarso

Viaggiatore verificato

Soggiorno di 4 notti a febbraio 2019

10/10 Eccellente

Mathias

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Julie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Always choose this hotel for its friendly staff, location and comfort!
Soggiorno di 1 notte ad aprile 2024
Risposta di Kate - FO Manager, il giorno 17 apr 2024
Hello Julie, Thank you very much for your review, we appreciate your feedback. I will make sure to let the team know. We would love to welcome you back any time. Kind regards,

10/10 Eccellente

Timothy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great room, incredible location, highly recommended.
Soggiorno di 1 notte ad aprile 2024
Risposta di Natasha, il giorno 6 apr 2024
Hi Timothy, Thank you so much for your 5 star review! We appreciate you feedback and we hope for you to stay again soon. Natasha - Operations Manager

10/10 Eccellente

Ruth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The architectural aspects of the hotel is grand! Something to admire. The staff, everyone was soooo lovely, welcoming, pleasant and kind. Chris was made to be in the position of his role, he is just such a lovely, lovely receptionist and helpful (we could do with him working in the NHS). The bedroom was really a home from home, it was soooo lovely, clean, pleasant and tidy. The breakfast; OMG, there was a wide selection of continental and traditional British cooked breakfast…delicious! We spent 2 nights one break with my parents for my mum’s birthday and this enhanced and exceeded our expectations. All your local amenities and bus routes are in very close proximity to the hotel. Big thank you all 😊
Soggiorno di 2 notti a marzo 2024
Risposta di Natasha , il giorno 2 apr 2024
Hi Ruth, Thank you so much for your review and for your feedback. We appreciate it. We will be sure to let Chris know about his name mention. He is however our General Manager, but glad he is leading by example. We are glad you enjoyed your stay and we hope to welcome you back soon. Natasha - Operations Manager

10/10 Eccellente

Jayne, COVENTRY

Soggiorno di 1 notte a marzo 2024
Risposta di Natasha, il giorno 14 apr 2024
Hi Jayne, Thank you for your review! We are glad you enjoyed your stay with us! Natasha - Operations Manager

10/10 Eccellente

Stephanie

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Great customer service and within in walking distance of many businesses.
Soggiorno di 2 notti a marzo 2024
Risposta di Natasha , il giorno 23 mar 2024
Hi Stephanie, Thank you so much for your review! We are glad you enjoyed your stay and happy the staff met excellent customer service. We look forward to welcoming you back soon. Natasha - Operations Manager

4/10 Scarso

stuart

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
My advice is to shop around for a better hotel. As soon as I arrived, instead of a warm welcome I asked to pay a tourist tax. A tax I’ve never had to pay before in a UK hotel before. Surely Expedia or the hotel should have made the guest aware before booking. This was not a big issue; not annoying nevertheless. The room itself was not great, there was no sunlight from the close proximity to the building opposite making the room very dark. The bathroom was ok, but the toilet was not functional. The TV remote needed new batteries so I was unable to watch TV in bed. Annoying issues so far. The biggest issues was the noise. I barely slept during my stay. Either from people in different rooms or from people outside, screaming and shouting, bins being emptied and of course car alarms going off. I’ve learned an available lesson; not to leave it last minute to book a hotel. When you do; the Townhouse hotel is the result.
Soggiorno di 2 notti a marzo 2024
Risposta di Natasha, il giorno 22 mar 2024
Hi Stuart, Thanks for your review and for your feedback. We appreciate it. It makes us become a better business. The City tax is something that Manchester City Council bought in Last April (2023). Due to our city center location, you can unfortunately hear the noise of a busy city. We are working towards better sound proofing for this. Once again, we appreciate your feedback as we can look into these issues. ThanksNatasha - Operations Manager

10/10 Eccellente

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel with easy access to public transport
Soggiorno di 2 notti a marzo 2024
Risposta di Lorna - Guest Service Manager, il giorno 13 mar 2024
Good morning David! Thank you so much for the amazing 5 star review! It was a pleasure having you here and we look forward to your return! Warmest Regards

10/10 Eccellente

Pascal

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tout était parfait. Personnel très accueillant et gentil, très bon hôtel très bien placé dans le centre de Manchester très bon rapport qualité-prix. Petit déjeuner parfait également et copieux merci beaucoup pour ce séjour 👍👍👍👌😉
Soggiorno di 2 notti a febbraio 2024
Risposta di Natasha , il giorno 16 feb 2024
Hi Pascal, Thanks for your 10 ut of 10 review! We appreciate your feedback and are glad you enjoyed your stay! We look forward to welcoming you back soon. Thanks Natasha - Operations Manager

10/10 Eccellente

Pauline

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Warm welcome. Helpful staff especially as I have mobility issues.
Soggiorno di 1 notte a febbraio 2024
Risposta di Chris , il giorno 8 feb 2024
Dear Pauline,Thank you for your survey response received after your recent stay. We sincerely appreciate your scoring and comments and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.Kind Regards,Chris Thomson General Manager

6/10 Soddisfacente

Mike

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a gennaio 2024
Risposta di Chris , il giorno 5 feb 2024
Dear Thank you for your rating after your recent stay with us at the The Townhouse Manchester. We sincerely appreciate you taking the time to rate your stay. We are sorry you were not able to give us more detailed feedback to help us improve our offer or services. We hope to welcome you back in the near future. Kind Regards, Chris Thomson General Manager

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We were on the 5 th floor with a window we couldn’t open for some fresh air !!!! My partner has had heart failure so he needs fresh air to help him breathe esp at night !!!! Room wasn’t very clean either & we only had 1 toilet roll for the 2 nights we stayed !!!!
Soggiorno di 2 notti a gennaio 2024
Risposta di Chris , il giorno 30 gen 2024
Thank you for your feedback on your recent visit to The Townhouse Manchester. Firstly, I would like to apologise that we did not meet your expectations during your visit. We are a grade 1 listed property and our bedroom windows don't open at the hotel for safety reasons.I will be sharing this feedback with the Housekeeping team to improve our cleanliness. Our reception team is 24hrs should you require additional items to make your stay comfortable.Thank you again for your feedback and I do hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 Eccellente

Yvonne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great reception! staff friendly
Soggiorno di 1 notte a gennaio 2024
Risposta di Chris , il giorno 29 gen 2024
Dear Yvonne,Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

10/10 Eccellente

Nicola

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Hotel is lovely and was quiet during our 3 night stay, Sunday to Wednesday. Had a couple of small issues that were dealt with and we were offered a different suite. The staff were fantastic and are a credit to the hotel. Breakfast was lovely with a nice choice. We will definitely be returning.
Soggiorno di 3 notti a gennaio 2024
Risposta di Chris , il giorno 29 gen 2024
Dear Nicola,Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 Eccellente

Pedro

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a gennaio 2024
Risposta di Chris , il giorno 29 gen 2024
Dear PedroThank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Chris , il giorno 22 gen 2024
Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

8/10 Buono

RACHEL

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
2 night stay.
We have stayed before and were happy to return. My husband was disappointed it was no longer a menu for breakfast but a buffet. He said his was cold, I didnt have any issues. Our key cards kept de-activating so had several trips to reception to resolve this each time. We also had a plumbing issue in our bathroom just as we were going out on our second eve. This couldn't be resolved so we had to use the bathroom in the next room. Not ideal when you need the loo at 5am. No apology the next morning which was a little disappointing.
Soggiorno di 2 notti a gennaio 2024
Risposta di Phil (FOH Manager), il giorno 21 gen 2024
Hi Rachel, I am really sorry about the bathroom issue. I did offer your husband a room move but he declined and said that using the room next door was fine. Thank you for your feedback regarding breakfast, I will pass these comments on to the head chef.

4/10 Scarso

Gareth

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Most modern hotels operate with keycards to get you inside after dark and the trust that you will use the facilities as any reasonable person might. But at Townhouse they like to question you about your guests, like you are a teenager, rather than say, in your 50s. And thus Townhouse staff decided it was ok to police my life - I can't agree with that. I cannot recommend this establishment.
Soggiorno di 1 notte a gennaio 2024
Risposta di Phil (FOH Manager) , il giorno 19 gen 2024
Hi Gareth, Thank you for your feedback. Due to the hotel policy we can not allow outside visitors to rooms after 11pm. This is to keep hotel guests safe and also to comply with fire safety regulations. We are sorry that we will not be seeing you again. Best Wishes

6/10 Soddisfacente

Julia

Location to Palce theatre
Soggiorno di 1 notte a gennaio 2024
Risposta di Phil (FOH Manager), il giorno 19 gen 2024
Thank you for your feedback.

8/10 Buono

Debra

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great find in Manchester
Great find … well priced, good location, friendly and attentive staff and excellent breakfast. Nothing to fault would happily book again.
Soggiorno di 1 notte a gennaio 2024
Risposta di Phil (FOH Manager), il giorno 19 gen 2024
Debra, Thank you for your valued feedback. We look forward to welcoming you back in the near future.

10/10 Eccellente

Luis

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The place is very good located at the heart of the city. Just 10 minute walk to Oxford-Road train station and 15 minute walk or less to Picadilly Station. There are lots of restaurants and take aways close to the place. City Center is just 5 to 10 minute walk. The hotel is pretty good and personnel very friendly and helpful. The room is spacious and clean. Breakfast is average, I think it should be imporved. Overall stay was grat ! Thanks !
Soggiorno di 2 notti a gennaio 2024
Risposta di Phil (FOH Manager), il giorno 19 gen 2024
Luis, Thank you do much for your great review. Our breakfast offer is currently under review and changes will be made in the near future. We hope to see you again soon.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Radiator not working in my room, so bitterly cold.
Soggiorno di 3 notti a gennaio 2024
Risposta di Phil (FOH Manager), il giorno 19 gen 2024
Thank you for your feedback.

8/10 Buono

Tim

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Business trip
Convenient hotel in centre of the city. Breakfast not brilliant compared to other hotels in the city but staff pleasant and helpful
Soggiorno di 1 notte a gennaio 2024
Risposta di Chris , il giorno 15 gen 2024
Dear Tim,Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 Eccellente

Linda

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Theatre trip with friends
Hotel in great location for theatre trip and easily walkable from Piccadilly train station. Checked in early and left our bags as rooms not ready but we didn’t expect them to be. Staff lovely and helpful throughout the stay. Rooms comfortable and clean although l little warm overnight (personally). Air con a little loud so wouldn’t have slept through. Breakfast was very pleasant and hot. Young lady in restaurant was friendly and very helpful. Only thumbs down in my opinion was the coffee ☕️. Could do with better coffee!! Checkout was as simple as check in and the team at the hotel were as pleasant as our stay.
Soggiorno di 1 notte a gennaio 2024
Risposta di Chris , il giorno 15 gen 2024
Dear Linda,Thank you for your survey response received after your recent stay. We sincerely appreciate your scoring and comments and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.Kind Regards,Chris Thomson General Manager

8/10 Buono

charles

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Reasonably priced
Dated hotel room but overall hotel was reasonably priced
Soggiorno di 1 notte a gennaio 2024
Risposta di Chris , il giorno 12 gen 2024
Dear Charles,Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

10/10 Eccellente

Rob

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Natasha, il giorno 10 gen 2024
Hi Rob, Thank you so much for your 5 star review! We appreciate it greatly. We are glad you enjoyed your stay with us. Natasha - Operations Manager

10/10 Eccellente

Donald

Soggiorno di 1 notte a dicembre 2023
Risposta di Natasha, il giorno 10 gen 2024
Hi Donald, Thank you so much for your 10 star review! We appreciate it greatly. We are glad you enjoyed your stay with us. Natasha - Operations Manager

10/10 Eccellente

Donald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Chris , il giorno 8 gen 2024
Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Good location and comfortable beds
Nice hotel, very central, so no parking available, so best to consider how much the cost will be if you have a car with you. Bedroom very comfortable, well insulated acoustics from street and neighbouring rooms. But hotel a few years old, so it's fraying around the edges ; shower thermostats not working very well, etc .. but overall a friendly and very well located hotel
Soggiorno di 1 notte a dicembre 2023
Risposta di Natasha, il giorno 10 gen 2024
Good Afternoon, Thank you so much for your review! We will be sure to take the feedback on board and look into this. We are glad you enjoyed your stay with us. Natasha - Operations Manager

10/10 Eccellente

Raymond

Soggiorno di 3 notti a dicembre 2023
Risposta di Chris , il giorno 8 gen 2024
Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 Eccellente

Micheal

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A great property. Very welcoming staff, less than 10 minutes from Piccadilly gardens for a nice meal or shopping. The rooms are spacious and comfy. The breakfast is delicious, buffet style with many options.
Soggiorno di 1 notte a dicembre 2023
Risposta di Chris , il giorno 8 gen 2024
Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 Eccellente

Lucy

Viaggio di coppia
Loved it
Soggiorno di 1 notte a dicembre 2023
Risposta di chris, il giorno 1 gen 2024
Dear Lucy,Thank you for the 5 out of 5 review for your recent stay.We look forward to welcome you back in the near future to the Townhouse.thanksChris

6/10 Soddisfacente

Jason

Soggiorno di 1 notte a dicembre 2023
Risposta di chris, il giorno 1 gen 2024
Dear Jason,thank you for your review after your recent stay with us.We hope to welcome you back in the futurethanksChris

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Receptionist staff rude and didn’t respond when we said hello, floor in the room was dirty and there were stains and dust on the ceiling. Did not sleep very well as the bed wasn’t comfy and felt hard.
Soggiorno di 1 notte a dicembre 2023
Risposta di Chris , il giorno 29 dic 2023
Dear Anonymous,Thank you for your feedback on your recent visit to The Townhouse Manchester. Firstly, I would like to apologise that we did not meet your expectations during your visit. We are sorry the team member never acknowledge during the stay. I will be sharing this feedback with team to improve our service and product. we are sorry you never shared your details to allow us to investigate your room in particular. Thank you again for your feedback and I hope to welcome you back soon. Kind regardsChris Thomson General Manager

8/10 Buono

Jodi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room was lovely, clean and spacious. Breakfast had many hot and cold options.
Soggiorno di 1 notte a dicembre 2023
Risposta di Chris, il giorno 29 dic 2023
Dear JodiThank you for your rating after your recent stay with us at the The Townhouse Manchester. We sincerely appreciate your rating about your stay. We are glad you like the room.We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

8/10 Buono

Eeli

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Natasha, il giorno 15 dic 2023
Hi Eeli, Thank you so much for your review! We are glad you enjoyed your stay with us and look forward to welcoming you back soon.

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Natasha, il giorno 13 dic 2023
Thank you for your review! We hope you enjoyed your stay with us .

2/10 Terribile

Wendy

Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Myself and my partner stayed over night at the townhouse Hotel 101 portland Street Manchester M16DF on Monday the 4th November 2023. We checked into the hotel at 4pm and was allocated room number 117, as soon as we entered the room we set the heating system to 24 degrees and the portable radiator to full so when we came back into the room later on that evening the room would be nice and warm. We came back to the room between 10 - 10.30pm and the room temperature was freezing, it felt like a fridge. For some reason the heating system and the radiator had both turned off. We tried to re set the heating and when we retired to bed we had no choice but to sleep in our clothes, we struggled to sleep as we were to cold, it was the most uncomfortable sleep due to the room temperature. Again waking up in the morning and the room temperature was still freezing. It actually was warmer in the corridor than it was in our room. As we went to check out at reception We spoke to the receptionist on duty and placed our complaints and concerns, she apologised to us and she reported the issues to the hotel manager.
Soggiorno di 1 notte a dicembre 2023
Risposta di Natasha, il giorno 13 dic 2023
Hi Wendy, Thank you for taking the time to write a review! We appreciate your feedback. I apologize for the inconvenience and the unfortunate temperature problem you went through during your stay. The issue was indeed handed over to the manager and we are now following up on this with our maintenance team. Thanks Again

4/10 Scarso

Sioux

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Staff were lovely and accommodating but the facilities and rooms are very tired and need a refit.
Risposta di Chris , il giorno 8 feb 2024
Thank you for your feedback on your recent visit to The Townhouse Manchester. Firstly, I would like to apologise that we did not meet your expectations during your visit regards out listed property. I will be sharing this feedback with team to improve our service and product.Thank you again for your feedback and I hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Best hotel we have stayed in, in Manchester
Best hotel we have stayed in, in Manchester with a very spacious room and the bed and pillows were very comfortable.
Soggiorno di 1 notte a dicembre 2023
Risposta di Natasha, il giorno 7 dic 2023
Hi John, Thank you for your 10 star review! We are glad you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very impressed with this hotel. Will certainly book again. Everything perfect.
Soggiorno di 1 notte a novembre 2023
Risposta di Natasha, il giorno 6 dic 2023
Hi Robert, Thank you so much for your 10 star review. I am glad you enjoyed your stay with us and we look forward to welcoming you back.

8/10 Buono

Chris

Soggiorno di 1 notte a dicembre 2023
Risposta di Natasha , il giorno 6 dic 2023
Hi Chris, Thanks for your review! We are glad you enjoyed your stay and we look forward to welcoming you back.

10/10 Eccellente

james

Soggiorno di 1 notte a novembre 2023
Risposta di Natasha, il giorno 6 dic 2023
Thank you for your 10 star review! We look forward to welcoming you back soon.

6/10 Soddisfacente

Shaun

Viaggio di coppia
Our room was freezing. No heating on the coldest night of the year so far. Even though the room was perfectly comfortable our stay was ruined by the freezing temperatures. Reported to staff the following morning but they didn't seem bothered.
Soggiorno di 1 notte a dicembre 2023
Risposta di Natasha, il giorno 6 dic 2023
Hi Shaun, Thank you for your review! I apologise for letting you down and for the inconvenience caused by the temperature in the room. We will be sure to pass this onto the correct teams to get this rectified. If you did want to follow up on this, please feel free to contact me directly.

8/10 Buono

Brian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location and price
Soggiorno di 1 notte a novembre 2023
Risposta di Paul, il giorno 30 nov 2023
Its all about Location, Location, Location Brian. Thank you for choosing the Townhouse Manchester and we look forward to seeing you again soon.Best wishes,Paul & Team.