Hotel a Massachusetts occidentale

“Front desk staff was very accommodating. She was kind to let us check in as soon as rooms were cleaned. We traveled from California and were very sleepy and that made our stay more enjoyable.”

“Good location near the Academy of Music and Smith College. Everything was nice except for a slight sour smell in the room.”

“It is a pleasure to stay in a place where the proprietors take pride in the property and are genuinely kind and gracious hosts. This is rare.”

“Great room. Staff was friendly. Very updated, newer construction. No complaints really”

“Breakfast was good, good location, friendly staff.”

“Struttura storica e di grande charme, personale gentilissimo, stanza molto elegante, pulita e silenziosa. Parcheggio gratuito. ”

“What a fantastic staff! Front desk clerk was one of the best I have ever encountered. Friendly, helpful, cheerful, couldn’t ask for better.”

“ok for a night. coffee maker didn't work, ac so so and the breakfast minimal. nearby breakfast joint sucked. will not stay again.”

“This hotel presents actual and serious health hazards. As we tried to follow the unhelpful directions to room 230 offered by an impatient clerk, we approached a crumbling cement stairwell where a huge pile of vomit was gathering flies. A foot away, a broken shopping cart filled with garbage, including a hauntingly broken infant carseat, blocked the passage. We stepped around these, following the non-consecutively numbered doors - each covered with layers of greasy dirt and trash underfoot. ...

“Was never able to check in. No staff available”

“Staff very kind, good cleaning”

“We have stayed at the BML numerous times over a span of four years. We originally found the BML through Expedia and have been returning every time we are in the Berkshires. We keep returning for two simple reasons: #1- the pristine condition of the property and our individual room (and we’ve stayed in many different rooms) #2- the value - the cost to stay at the BML is very good considering for excellent condition of the property and its proximity to all that the Berkshires have to offfer”

“Camera spaziosa pulita e moderna”

“stayed 1 night with my family. Enjoyed the pool and the fitness room. Rooms are very clean but mosto of all the staff at the reception are just great and very kind in helping us. ”

“Okay place to spend a night but don’t expect any service. This place uses remote “staff” to run the joint. I called the “desk” around 6:30 pm with a request. Got a call back around noon the next day, when we were well on our way. No soaps, no shower cap. Only plus was an urn of good coffee in the otherwise empty lobby. Not much for $160 or so.”

“The place was fine--I don't demand much of a hotel. It is basically a place to sleep. However, more discerning travelers might have been upset by the fact that the supplemental door lock didn't work, one of the shelves in the closed was broken and the one day out of four that we had maid service, they seemed to only half finish the job. They may be very short of staff.”

“A delightful stay at this beautiful, well-kept historic inn! The room and common areas were beautifully furnished and the cleanliness and amenities were comforting. The staff were knowledgeable, gracious, and helpful. We’ll be back!”

“Older hot has character.”