Hotel vicino a National Ranching Heritage Center - Lubbock

“It was clean”

“Beautiful space and friendly staff!!”

“I had booked and paid upfront (nonrefundable) for a night. 3 people. We get there and front desk says theyre out of rooms, but we arent getting refunded either. Blamed it on being oversold.”

“I very much liked this Holiday Inn. The rooms were very clean and well-maintained, and the staff members were very kind. I greatly enjoyed the variety of breakfast choices. My only grievance would be that the parking lot is only just barely adequate; I did always find a parking spot, but it was not always easy to do so.”

“I had a very disappointing experience with this booking through Expedia. Due to a simple date entry mistake, the reservation was made for June 19–20 instead of July 19–20. The error was discovered shortly after payment was processed, and I immediately attempted to correct it well before any actual travel date. Despite contacting both Expedia and the hotel right away, the hotel refused any adjustment or exception and repeatedly cited “policy,” even though this was clearly not a cancellation but...

“No clean towels, nobody was there for cleaning the whole entire time, the breakfast is poor”

“The rooms are clean and the staff was very helpful. They always had a smile and made me feel welcome.”

“Staff and property were amazing. Beds were comfortable although the comforters were a little warm. We got the last double queen room and it turned out to be accessible one. Not having a bathtub wasn’t the issue. I wish we had a longer shower curtain (unless it’s a rule to have short ones for wheelchair accessible bathrooms) or more towels to help catch all the water because it goes EVERYWHERE. We kept slipping on the wet tile and it became hazardous for us in return. I’ll be sure to ask if...

“The stay is definitely worth the money”

“Need the fridge to be a little bit more convenient. Not big but it was a bit small. I couldn't fit my drinks or snacks”

“The restaurant was very quiet for a Saturday at dinner time. Room was clean. The elevators looked questionable. Quiet even though there was a couple tour buses hecked in and I was put next to the elevators”

“Have stayed here a number of times in the past, but will have to re-think after this last stay. The property is in a great location, but is showing its age. Thermostat was not working properly in our bedroom unit (heat coming on in the night during Lubbock summer?), closet doors did not stay closed, and bedside plugs that did not work were just a few annoyances. The breakfast bar was also pretty poor by all accounts.”

“It wasn't what I expected; it was very dirty, and there were no toiletries or anything else in the room.”

“While I’m sure this could be a nice place, I was super disappointed at how the room was kept.”

“The wheelchair accessible room was very accommodating. The beds on the other hand were subpar. The pillows were very solid. Suggest bringing your own pillow!!”

“Every night we would have to go to the front desk to reactivate the keycards to get into our room. Rooms had a strange odor. Price was great though.”

“Clean room but skimpy on the thin towels.”

“La atención de la gerente del hotel de nombre Virginia muy mala, no me volveré a hospedar en este hotel solo por el trato de esta persona.”