The Renaissance is conveniently located in Chelsea and stylishly furnished, but that's about it. Upon check-in, they gave us keys to somebody else's room (security protocols need a thorough review, I guess). It turns out a corner room, as booked, was not available so they downgraded us to a standard room for the first night (the price difference was credited, but we had to change rooms the following day, which was inconvenient). No bath foam in the room, only shampoo and a bar of soap (I had not seen one in 4**** hotels in a long time!). Bathrobes only on request, no slippers at all. In-room dining is performed by an external catering service which, upon a request for afternoon tea and biscuits, invited us to check the 24-hour deli at the corner of the street (and they thought they were being helpful). You want drinking water? Poor you. No mini bar in the room, the lobby bar does not sell water. Options? Tiny bottles handed out by reception staff, or vending machines in the basement... speechless. On a final note, if you're planning to book because of the stunning views from the rooftop bar & club, look elsewhere. The rooftop is run by a third party and hotel guests have no privileged access whatsoever to the premises. As a matter of fact, they are invited to join the streetside queue, in the freezing cold and with the general public. At 350+ USD/day, I would not come back to this Hotel.
