ApartHotel a Playa del Carmen

“June 2026 very recent START WITH BROKEN TOILET SET, I SLIPPED OFF THEN REMOTES FOR AC NEEDED HELP THEN SHOWER, FLOODED THE ENTIRE ROOM , WORST NO WARM TO HOT WATER THEY AGREEED. AND WAS SUPPOSE TO FIX HOT WATER TANK ADVISED TO USE ANOTHER ROOM ALSO NO HOT WATER,' PAST UPSET MY ROOM THEY DID NOTHING AND AGAIN COLD SHOWER NOT EVEN WARM , FORGET HOT. THEY DID NOTHING AND DID NOT UNDERSTAND ME. EXCEPT YES YES ROOM WAS NICE AND CLEAN , SERVICE WAS HORIBLE FOR A 9.4 EXCEPTIONAL RATING , MORE LIKE...

“Staff unfriendly at check in. Most places were not open. All rooms were rented had issues, chili g smoke detectors, that took two days to fix, broken phone, toilet and shower. Room decor for birthdays were not done, mine said happy honeymoon and I came solo. Just overall very dissatisfied with this resort. They need customer service help.”

“Clean room, shops nearby”

“This property was beautiful on the outside with a great pool scene. It is also conveniently located just steps away from Playa Mamita Beach and 5th Avenue. HOWEVER, internally, the room was quite run down and dirty. Many electrical outlets didn't work. The entire hotel's water was shut of during the middle of the night secondary to reportedly repeated water pump failures explained to me by the manager of the property. There was no blackout curtain to the large sliding door to the balcony. There...

“Hotel sulla spiaggia con piscina, lettini e servizio bar. La spiaggia non è molto grande e purtroppo quando siamo andati noi c'era una invasione delle alghe che non ci ha permesso di farci il bagno, tuttavia a piedi si può raggiungere il molo per imbarcarsi per cozumel. Le camere sono molto belle e spaziose con aria condizionata, frigo, angolo cottura ed ampio bagno, balcone e divano. Si può fare colazione sul balcone in quanto viene servita in stanza non avendo l'hotel un proprio locale...

“Horrible stay and desk staff is not accommodating at all. Not clean and only nice staff was the one taking us in the little carts.”

“Una settimana di vacanza resa perfetta anche dal soggiorno in questa bella struttura a un passo dalla quinta Avenida e dalla spiaggia. Camere pulite e confortevoli, personale gentile e sempre disponibile. Unica pecca la colazione un po’ scarsina ma per i prezzi che si trovano per le strade di Playa si può anche completare fuori.”