Portal Maya: Tour e Visite Guidate

Ottimo

Proprietà molto integrata nel territorio, nel resort tutte piccole casette, molto pulite, comprese anche le parti comuni. Personale molto gentile. Bello avere a disposizione sempre qualcosa di aperto per mangiare a qualsiasi ora uno arrivi. Buono il cibo nei ristoranti a tema, a parte il ristorante italiano, ma essendo italiani siamo esigenti 😅. Molto seria anche la sicurezza. Belle le due piscine vicino alla spiaggia ben attrezzata. L'unico problema, dicono stagionale, ma la stagione si allunga sempre di più, sono le alghe chiamate Sargasso, purtroppo in questo periodo molto infestanti. Impossibile entrare in mare. E oltretutto maleodoranti soprattutto se esposte al sole, e malgrado i notevoli sforzi per liberarsi da questa infestazione, più ne tiravano via più il giorno dopo ne tornavano, ogni giorno camion e camion di alghe portate via, e lungo tutta la costa. Ci è mancata l'idea che avevamo del mare caraibico, ma per fortuna il resort ha compensato pienamente la cosa.

Guys don’t do it! There are far better hotels out there. Maybe we came at a bad time. But their buffet was down for remodeling, the servings of food they served were super tiny and they would get mad if you wanted like 3 or 4 more plates. The kids pool was very dirty with algae and debris. The food selection was not the best. As a family that likes to eat fresh on the beach, they didn’t have many varieties of fruits and vegetables. I don’t normally leave poor reviews I think on a personal level, we had fun because it’s all an individual perspective, we wake up and are thankful and it’s great. But having stayed at other hotels, this one I would not recommend. Their staff was not on the same page about things, one would tell us we can get late check out and when the day was coming up and we want to ask apparently they didn’t want to honor it. The entertainment staff never played volleyball after I asked every day for a week. Overall would recommend you check other options ! Trust me ! And the beach was really rough! High waves which I didn’t mind but rough for small kids. But there were some great people nonetheless! Jose from the pool was amazing, Manuel from the dining was excellent. Yameli from dining was outstanding. I expected more for the money I paid. Disappointed and won’t be coming back