Wyndham Alltra Playa del Carmen Adults Only All Inclusive ha una piscina?

Sì, la struttura dispone di 2 piscine all'aperto. Le piscine sono in terrazza o di altro tipo. Orario di accesso: 08:00–20:00.

Gli animali sono accettati presso Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

No, nella struttura sono ammessi solamente animali di servizio.

Quanto costa il parcheggio presso Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Wyndham Alltra Playa del Carmen Adults Only All Inclusive non dispone di parcheggio.

A che ora si deve eseguire il check-in presso Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Orario del check-in: 15:00-24:00. Il check-in posticipato è disponibile con orario limitato.

Wyndham Alltra Playa del Carmen Adults Only All Inclusive offre opzioni all inclusive?

Sì, la struttura offre un piano tariffario all inclusive. Cibo e bevande sono inclusi.

Dove si trova Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Alloggia sulla spiaggia di Playa del Carmen, in questo resort in una zona commerciale si trova a pochi passi da Playa Mamitas e Spiaggia principale di Playa del Carmen. Quinta Avenida e Terminal marittimo di Playa del Carmen si trovano ugualmente a meno di 2 km di distanza.

Wyndham Alltra Playa del Carmen Adults Only All Inclusive - Nuove Recensioni, Prezzi e Offerte per il 2025

8/10 Buono

Raffaello

Viaggio di coppia

17 ago 2024

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Tutto bene. Comodissima al centro e ai locali serali. Personale molto gentile e disponibile.

Soggiorno di 9 notti ad agosto 2024

2/10 Terribile

Terrence

Viaggio di gruppo, Viaggio con la famiglia

24 nov 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

I rarely leave negative reviews, but my stay at Wyndham Alltra Playa del Carmen was so disappointing that I feel other travelers should know what to expect. The property is beautiful and most of the staff were friendly, but the service failures were unacceptable, especially for a resort at this price point. 1. No Hot Water for 3 Days For THREE days straight, my room had no hot water. I had to take cold showers in the morning and at night, despite reporting the problem multiple times. Nothing was resolved, and I was never offered another room or any compensation for the inconvenience. 2. Lost Money in the On-Site ATM I used the resort’s ATM and it took my money without dispensing cash. I reported it immediately, and the staff told me to send an email with the details. I did that right away — and never heard back from anyone. No follow-up, no update, nothing. 3. Black Wristband Confusion At check-in, I was given a black wristband, and not a single employee could explain what it meant. Every person I asked gave a different or vague answer. It made the whole experience feel disorganized and unprofessional. Between the cold showers, the unreturned money, and the lack of communication, this was easily one of my most frustrating hotel experiences in years. Wyndham is supposed to stand for quality, but this stay fell far below that standard. I hope the property improves its customer service, maintenance issues, and overall communication.

Soggiorno di 4 notti a novembre 2025

10/10 Eccellente

Madi

Viaggio di coppia

24 nov 2025

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

The food was some of the best food I’ve ever had at a resort. The staff was so kind and amazing especially Jose the pool boy. So in love with this place

Soggiorno di 1 notte a novembre 2025

8/10 Buono

Christine M

Viaggio con la famiglia

24 nov 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Yes was all good

Soggiorno di 6 notti a novembre 2025

4/10 Scarso

Daniel

23 nov 2025

We were offered compensation for no hot water in our room. It had been 4 days and have received no communication regarding the vouchers we were promised.

Soggiorno di 4 notti a novembre 2025

10/10 Eccellente

Émilie

Viaggio di coppia

22 nov 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Le personnel était formidable. Tout l'équipe était souriant et toujours prêt à aider. Nous avons adoré la selection de nourriture, bar à pizza, sushi, café, bar à collation ouvert 24/7, un buffet et trois restaurants. La chambre était vraiment belle et propre. La piscine était asser grosse et très belle. Les bars étaient tousse excellent et d'excellent brevage à volonté. La proximié à la ville était formidable et directement sur l'océan. Nous avons adoré la vue de notre chambre.

Soggiorno di 6 notti a novembre 2025

8/10 Buono

Peggy

Viaggio di coppia

22 nov 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Room fantastic Amenities great Staff solid However no hot water.

Soggiorno di 8 notti a novembre 2025

2/10 Terribile

Yi

Viaggio di coppia

21 nov 2025

Non mi è piaciuto: Servizi

First of all, the booking went wrong on Expedia, we kind of accidentally booked for only 1 person, the booking process was just broken that we never noticed that there is only one person on the reservation. Later at the hotel check in, the hotel charges $140 per night in order to add another person to the room, but while we check on the Expedia website the price difference is only $30 per night, but the hotel definitely think this is good meat to have and insists on $140 per night to add one more person. Later on the second night the property had issue with hot water, the whole hotel is out of hot water and there isn’t any solution to that and there isn’t anyone can provide any details about the hot water issue. The hot water issue continues into the third day and we have to check out early. From one person working in the hotel, the hot water issue has been there for more than a week comes and goes, but wasn’t property fixed neither even communicated to guests.

Soggiorno di 3 notti a novembre 2025

4/10 Scarso

amanda

Viaggio di coppia

21 nov 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Room wasn't oceanfront. No hot water in room the whole time. Multiple people complained and are still complaining. If you call, they will say it's fixed. Join Facebook page to see other guests response. To get oceanfront they wanted us to pay a few 100 more. Even though this listing clearly says oceanfront. Tried to get a partial refund but hotel said no and I don't have time to keep calling Expedia as well. The staff was very friendly. Food was decent. I do wish they would have posted more about the activities and not just by the front desk. We missed some things because we wasn't told about the activity board. That is on us though for also not asking. Afternoon party at 2pm we're awesome. I do wish they would have lasted longer or let the DJ keep going longer cause it was good. Also, the main dining restaurant, it would be nice if they could start posting upcoming meal items that they will be featuring. We also didn't realize until the last night we could have ordered extras, again that is on us. I would stay here again if there wasn't other options that I want to try. But no hot water the whole trip was a major let down.

Soggiorno di 3 notti a novembre 2025

6/10 Soddisfacente

Bernard

Viaggio di coppia

21 nov 2025

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Property and staff were great. We heard of issues with a lack of hot water before we arrived and called ahead to see if they had been fixed. They lied to us on the phone and at check in. The hot water was still not working.

Soggiorno di 1 notte a novembre 2025

2/10 Terribile

paul

Viaggio di coppia

21 nov 2025

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

terrible service,no hot water in my room, i booked a ocean view and it was aveneu view instead, the beach sucks big time etc,etc etc

Soggiorno di 1 notte a novembre 2025

2/10 Terribile

Jonathan

Viaggio di coppia

20 nov 2025

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

There was no hot for the entire hotel. Very unsanitary

Soggiorno di 4 notti a novembre 2025

10/10 Eccellente

Dawn, phila

Viaggio con la famiglia

20 nov 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Excellent location excellent staff can't wait to come backlivedevery moment

Soggiorno di 5 notti a novembre 2025

2/10 Terribile

Marina Shahedi

20 nov 2025

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura

My stay at this property was unbelievably bad. The hotel had no hot water for our entire stay, meaning we couldn’t take a normal shower or even wash up without getting severe headaches from the freezing water. Hot water is a basic requirement for any hotel, let alone one that advertises itself as a luxury adults-only property. The worst part wasn’t even the lack of hot water — it was the management’s attitude. I dealt with two on-site managers, José and Juan, and both were rude, unprofessional, and completely dismissive. Instead of offering solutions or taking responsibility, they actually made comments like: - “Cold water is good for your skin.” - “You should try showering with cold water! it’s healthier.” - “We’re giving you food and a nice pool, so maybe give us a little slack.” - “We can’t do anything else. You just have to wait.” These were their real responses to a hotel failing to provide basic hygiene necessities. No empathy, no professionalism, and no attempt to offer accommodations or compensation. As if that weren’t enough, the property claims to be adults only, yet the beach area was full of kids every day. It honestly seemed like staff were letting friends and family in through the beach access, completely undermining what guests are paying for. Overall, this was one of the worst and most mismanaged hotel experiences I’ve ever had. No hot water, staff who mock your concerns, false advertising, and zero accountability.

Soggiorno di 4 notti a novembre 2025

2/10 Terribile

Maria

20 nov 2025

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Non mi è piaciuto: Servizi

I canceled my reservation after check in. I try to get a shower after arrival and not found hot water. The staff said they have no hot water for more than 5 days

Soggiorno di 2 notti a novembre 2025

10/10 Eccellente

Spencer

Viaggio di coppia

19 nov 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Staff was amazing property was really nice and everything and everyone at the property was great. Staff went above and beyond in almost every way

Soggiorno di 4 notti a novembre 2025

8/10 Buono

Stephanie J, Mandan

Viaggio di coppia

19 nov 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi

The hotel was clean and nice. However, we only had hot water 2 of the 6 days we were there. The food was some of the best I've had at an all-inclusive.

Soggiorno di 5 notti a novembre 2025

10/10 Eccellente

Javier

Viaggio di coppia

19 nov 2025

Mi è piaciuto: Pulizia

Great locations steps from Quinta Avenida. Friendliest staff! Great food options!! Overall will definitely come back!

Soggiorno di 1 notte a novembre 2025

6/10 Soddisfacente

Blancaa

Viaggio di gruppo, Viaggio di coppia

18 nov 2025

Mi è piaciuto: Pulizia e personale e servizio

El hotel muy lindo, pero terrible el hecho de llevar más de 1 mes y medio sin agua caliente. En unas vacaciones uno quiere descansar y a su vez sentirse en casa, sin embargo nos tuvimos que bañar con agua fría toda la semana, y nos dijeron que solo llevaba 1 semana fallando, cuando el personal nos dijo que era más de un mes. No daban respuesta ni solución, y la estadía no es económica. De no ser por eso, lo recomendaría, pero debido a la situación, no me volvería a arriesgar.

Soggiorno di 6 notti a novembre 2025

4/10 Scarso

Matthew

18 nov 2025

Mi è piaciuto: Pulizia

no hot water for 2.5 days for the entire hotel. crazy.

Soggiorno di 2 notti a novembre 2025

6/10 Soddisfacente

Nathaniel

17 nov 2025

Mi è piaciuto: Pulizia

The place looked just like the photos which I appreciated. It was also conveniently located with all the action about 1-2 blocks away. The food was good for an all inclusive. Here are the cons and why I rated a 3: - There was no hot water at all. They said it was a boiler issue but imagine taking cold showers for a few days. - You hear everything. The hallways are loud at night with people passing by, I even heard someone snoring in the next room. For two to three days it’s a good value IF they have hot water.

Soggiorno di 2 notti a novembre 2025

10/10 Eccellente

Adriene

Viaggio di coppia

17 nov 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi

Our room was a little bit dated, pillows were terrible and no replacements available. Everything else was great!

Soggiorno di 4 notti a ottobre 2025

10/10 Eccellente

Sharae Sade

16 nov 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

So I loved this resort. The staff were so kind. The room was clean with a nice balcony view. The food I did have was wonderful. The buffet chefs were hands down the best though. The only thing I can say was kid was the fact the hot water was in & out. I feel like it was more so room temp after night 1. The beach was intimate I just wished I was able to get in the water. The shore line had too many rocks. I ended up walking g down to another resorts beach to enjoy a day. However everything else I did enjoy.

Soggiorno di 3 notti a novembre 2025

6/10 Soddisfacente

Shani

Viaggio di coppia

15 nov 2025

Mi è piaciuto: Pulizia

Staff was nice and restaurants wonderful! Rooms a little outdated and smells by pool not good! Stinky ocean sewer smells.. good location if you want to walk around 5th..

Soggiorno di 4 notti a ottobre 2025

10/10 Eccellente

Jude, Mount Brydges

15 nov 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Everything was great! Our complaints are hot water was not the best somedays didnt work and the hot tub never worked either. But everything was great

Soggiorno di 5 notti a novembre 2025

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

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