- Mi è piaciuto:Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Magnifica vacanza in questo resort. Cibo vario e personale molto disponibile ed efficiente.
Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated vanta una posizione strategica sulla spiaggia, in una zona comoda e ottima per lo shopping. A livello naturalistico, tra le principali attrazioni della zona ci sono Beach Club Mamitas e Spiaggia principale di Playa del Carmen. Altre due tappe assolutamente da non perdere sono Parco tematico Xplor e Parco eco-archeologico Xcaret. Anche 3D Museum of Wonders e Yucatek Divers meritano una visita. Non vedi l'ora di mettere i piedi in acqua? Immersioni subacquee, sci nautico e windsurf sono tutte attività che ti aspettano nei dintorni. La zona di questa struttura è molto centrale, con grande soddisfazione dei suoi ospiti.
I have booked two weeks in this resort. The staff at the front desk is quite cold and the first impression is not to be welcome more than some one that goes in a post office asking for stamps... We are Italian the guy at from desk introduced us to an italian girl ( from the Trento the very north part of italy) working on the desk near by us , she almost didn't say hello to us and keep to speak in English with the colleague, non sense to have an italian girl at the front desk is she doe't welcome the italian guests, We paid and extra charge to have a room with a view on the ocean, the gave us room 727 this is in a incredibly noising area as there is a building under construction just out the door, we wait couple days to see if the noise stop , but at the end we asked to change room, on the same time the room was extremely umid and with a horrible smell, the moved us a room on the ground floor 137 without any excuse about the inconvenience , as well this room has no view on the ocean. we decided to accept without any extra comment or request to be refound for the extra charge we paid for the view. This room was not so umid as the previous one, we realized that the made of the new room was not at the same level of the made we hade in the preivious room , and we asked to the front office if this was due to a different rule of operation for this new room the answer was incredible " it only depends of the maid". F/B services just perfect.
Pro: F/O staff, maids, maintenance we ask to repair the shower in room 137 after two weeks nobody did it.
Contro: Front Office, Maids, Maintenace.
Città: The location probably is the best in Playa del Carmen, f&b facilities good and staff extremely customer oriented.