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Recensioni per SureStay Plus Hotel by Best Western Sacramento North

2.5 out of 5
SureStay Plus Hotel by Best Western Sacramento North
350 Bercut Drive, Sacramento, CA

Recensioni

5,4
Valutazione di 10 - Eccellente. 179 su 1002 recensioni" "
Valutazione di 8 - Buono. 140 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 164 su 1002 recensioni" "
Valutazione di 4 - Scarso. 180 su 1002 recensioni" "
Valutazione di 2 - Terribile. 339 su 1002 recensioni" "

5,4/10

Pulizia

6,8/10

Personale e servizio

5,2/10

Servizi

5,0/10

Condizioni e dotazioni della struttura

5,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

VALENTINA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Esperienza tutta americana
Siamo arrivati dopo mezzanotte. Ci hanno subito fatto il check in e dato la camera. La mattina abbiamo fatto colazione. Al checkout ci hanno gentilmente aiutato con le indicazioni della direzione per la nostra destinazione.
Soggiorno di 1 notte a giugno 2023
Risposta di RR, il giorno 12 giu 2023
Dear ValentinaThank you for choosing Sure Stay and taking the time to review our property. We are happy that our team could meet your expectations and make your stay comfortable. Looking forward to see you as our guest again.

6/10 Soddisfacente

Chevelle

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Hotel was as expected for the price point in the area. Definitely not the worst and decent enough to stay in for a few days
Soggiorno di 3 notti a maggio 2024
Risposta di RR, il giorno 22 mag 2024
Dear ChevelleThank you for choosing Sure Stay and taking the time to review the property. Looking forward to see you soon for a satisfying stay.

10/10 Eccellente

Natali, Firebaugh

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nothing
Soggiorno di 1 notte a maggio 2024
Risposta di RR, il giorno 22 mag 2024
Dear NataliThank you for choosing Sure Stay and letting us know that our team was able to make your stay comfortable. Thank you for the appreciation with a perfect score. Looking forward to see you soon for another superior experience.

2/10 Terribile

Kokie

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The staff if really slow and arrogant
Soggiorno di 2 notti a maggio 2024
Risposta di RR, il giorno 22 mag 2024
Dear KokieThank you for choosing Sure Stay and taking the time to let us know about your concern. We will investigate the concern and do the needful to ensure superior services to all guests.

6/10 Soddisfacente

Dewitt

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Servizi
Lots of noise after hours. Homeless eat breakfast here daily. Very disappointed that I couldnt get a refund on my remaining days.
Soggiorno di 8 notti ad aprile 2024
Risposta di RR, il giorno 22 mag 2024
Dear DewittThank you for choosing Sure Stay and taking the time to share your concerns. You stayed at our property for eight nights and we did not find any message of inconvenience or early check out .There is no refund required as you used the entire stay. Please contact the front desk for any clarifications.

10/10 Eccellente

Joseph

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di RR, il giorno 22 mag 2024
Dear JosephThank you for choosing Sure Stay and taking the time to let us know that our team was able to make your stay comfortable. Looking forward to see you soon for another superior stay.

10/10 Eccellente

Lisa

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff and check in was a fabulous experience. The room was excellent and well appointed with nice extra's. I love everything about this place but the neighborhood gets really seedy after dark. So sad as this is one of the nicest places I've stayed in lately. But the dining is extremely limited and you don't want to walk outside the gate at night. But thank you to the owners and front desk clerk for being so nice, polite and accomodating. FIVE PLUS STARS for the staff. :-)
Soggiorno di 1 notte a maggio 2024
Risposta di RR, il giorno 15 mag 2024
Dear LisaThank you for choosing Sure Stay and taking the time to write a detailed review. By letting us what was good and what can be improved, you are helping us provide superior services to all guests. Looking forward to see you soon for another satisfying stay.

2/10 Terribile

Sassy, Stockton

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Literally killed roach an still was charged for room I couldn’t sleep in board of health should shut them down
Soggiorno di 2 notti a maggio 2024
Risposta di RR, il giorno 22 mag 2024
Dear SassyThank you for choosing Sure Stay and taking the time to share your concern. we will investigate your message and do the needful to ensure superior services to all guests.

4/10 Scarso

Armando

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Tried to check in told me my room wasn’t ready had to wait for thirty minutes to get a room key. Felt bad for the front lady she was doing all the work trying to get check people in fast as she can. I don’t know if the other lady was the owner or not but she could’ve help her workers not sitting down watching people. Once I got my room key the night stand was dirty and outlets were loose my charger always came off. The parking lot was bad there was full I couldn’t find no parking at all.
Soggiorno di 1 notte a maggio 2024
Risposta di RR, il giorno 14 mag 2024
Dear ArmandoThank you for choosing Sure stay and taking the time to let us know what you liked and what can be improved. Looking forward to see you soon for a superior experience.

2/10 Terribile

Matthew

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di RR, il giorno 14 mag 2024
Dear MatthewWe are sad to know that our team was not able to meet your expectations. Looking forward to see you soon for a satisfying stay.

8/10 Buono

Genesis

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
N/A
Soggiorno di 1 notte a maggio 2024
Risposta di RR, il giorno 8 mag 2024
Dear GenesisThank you for choosing Sure Stay and taking the time to share your valuable feedback. We are happy to know that out team was able to make your stay comfortable.

2/10 Terribile

Aundreya

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Got there and immediately noticed people standing outside their rooms everywhere. Walking to the room, it smelled like urine and cigarettes. The room I booked was supposed to be a king size bed and the one we got was a queen and the room itself did not resemble the photos they advertised. I did not stay at this hotel and they are non-refundable property which is unfortunate considering the conditions of their property.
Soggiorno di 1 notte a maggio 2024
Risposta di RR, il giorno 8 mag 2024
Dear AundreyaThank you for choosing Sure Stay and taking the time to share your concern. We are sad to know how you felt. We apologize for the inconvenience and would investigate to ensure superior services to all guests.

10/10 Eccellente

enrique

Soggiorno di 1 notte a maggio 2024
Risposta di RR, il giorno 6 mag 2024
Dear EnriqueThank you for choosing Sure Stay and taking the time to share your valuable feedback. We are happy to be able to meet your expectations. Looking forward to see you soon for another superior stay.

2/10 Terribile

Karina

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
My husband and I booked this hotel after a concert. Biggest mistake! The location is horrible, a lot of homeless in front of the hotel. When we checked in the homeless guy standing outside the hotel when inside and was drugged out. Felt very unsafe. The front desk lady called for security to escort him out but security never came. She had to do it herself. There is a gate where you have to enter a code to access the hotel and the parking lot. When we opened the room a stench of filth hit. The room is outdated. The toilet seat was loose. The sink was dirty. Some of the light fixtures were loose as well. The room just felt nasty. When we checked out the next morning the gate to get out did not work, it would have been nice to be notified of that. Overall do not book here, although the staff was nice it is a very sketchy area and the room we stayed at was horrible.
Soggiorno di 1 notte a maggio 2024
Risposta di RR, il giorno 3 mag 2024
Dear KarinaWe apologize for not being able to meet your expectations and will use you valuable feedback to ensure superior services to all guests.

10/10 Eccellente

Beatriz

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di RR, il giorno 3 mag 2024
Hello BeatrizThank you for choosing sure stay and taking the time to share your valuable feedback. We are happy to be able to make your stay comfortable. Looking forward to see you soon for another superior experience.

4/10 Scarso

Naomi

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di RR, il giorno 3 mag 2024
Hello Naomithank you for choosing Sure Stay and taking the time to share your feedback. Looking forward to see you soon for a satisfying stay.

4/10 Scarso

Shanequa

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is just old, if you’re looking for a place to just spend the night I guess. Would I be back probably not.
Risposta di RR, il giorno 30 apr 2024
Dear ShanequaThank you for choosing sure Stay. We are sad to know that our team was not able to make you feel comfortable. Looking forward to see you soon for a satisfying stay.

2/10 Terribile

Tina

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di RR, il giorno 3 mag 2024
Hello TinaWe are sad to know that our team was not able to meet your expectations. Looking forward to see you soon for a superior experience.

2/10 Terribile

Reginald

Soggiorno di 1 notte ad aprile 2024
Risposta di RR, il giorno 22 mag 2024
Dear ReginaldThank you for choosing Sure Stay and taking the time to let us know that our team was not able to meet your expectations. Looking forward to see you soon for a satisfying stay.

10/10 Eccellente

Alexia

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
The Mexican restaurant down the street was absolutely delicious and the front desk lady was very nice and helpful.
Soggiorno di 2 notti ad aprile 2024
Risposta di RR, il giorno 30 apr 2024
Dear AlexiaThank you for choosing Sure Stay and taking the time to share your valuable feedback. We are happy to know that our team was able to make your stay comfortable. We thank you for the perfect rating and team appreciation. Looking forward to see you soon for another superior stay.

10/10 Eccellente

Tuivailala

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 7 notti ad aprile 2024
Risposta di RR, il giorno 26 apr 2024
Dear TuivailalaThank you for choosing Sure Stay and taking the time to appreciate team efforts with a perfect rating. wee value your business and look forward to see you soon for another superior stay.

2/10 Terribile

Tracy

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Horrible area. A lot of homeless people and Tracy the front desk clerk was rude.
Soggiorno di 1 notte ad aprile 2024
Risposta di RR, il giorno 26 apr 2024
Dear TracyThank you for choosing Sure Stay and taking the time to share your concern. We will use your feedback to ensure superior services to all guests. Looking forward to see you for a satisfying stay.

8/10 Buono

Sandra

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I enjoyed the pool area and the foliage. The parking lot was clean and I felt safe leaving my car.
Soggiorno di 1 notte ad aprile 2024
Risposta di RR, il giorno 23 apr 2024
Dear Sandrathank you for choosing Sure Stay and taking the time to share your valuable feedback. we are happy to know that our team was able to make your stay comfortable. Looking forward to see you soon for another superior stay.

4/10 Scarso

Nadiyah

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bad place to be
Soggiorno di 2 notti ad aprile 2024
Risposta di RR, il giorno 22 apr 2024
Dear NadiyahThank you for choosing Sure stay and taking the time to share your concern. We checked the details of your stay at our property and found that you stayed with us for ten nights extending your stay with three different reservations, You chose to be in the same room for all the reservations without any inconvenience informed to the front desk during the stay. We understand that you are upset because of the damages charged at check out. This was done as per the hotel policy of incidental damages being charged form the deposit. We apologize for the inconvenience and look forward to see you as our guest again for a superior stay.

2/10 Terribile

Nadiyah

Soggiorno di 4 notti ad aprile 2024
Risposta di RR, il giorno 10 mag 2024
Dear Nadiyahthank you for choosing Sure stay and taking the time to share your feedback. We are sad to know that our team was not able to make your stay comfortable. Looking forward to see you soon for a satisfying stay.

2/10 Terribile

Nadiyah

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Poor customer support
Soggiorno di 3 notti ad aprile 2024
Risposta di RR, il giorno 22 apr 2024
Dear NadiyahThank you for choosing Sure stay and taking the time to share your concern. We checked the details of your stay at our property and found that you stayed with us for ten nights extending your stay with three different reservations, You chose to be in the same room for all the reservations without any inconvenience informed to the front desk during the stay. We understand that you are upset because of the damages charged at check out. This was done as per the hotel policy of incidental damages being charged form the deposit. We apologize for the inconvenience and look forward to see you as our guest again for a superior stay.

10/10 Eccellente

Evelin

Soggiorno di 1 notte ad aprile 2024
Risposta di RR, il giorno 10 mag 2024
Dear EvelinThank you for choosing Sure stay and letting us know that our team was able to make you feel comfortable. Looking forward to see you soon for another superior experience.

10/10 Eccellente

Helenna

Soggiorno di 1 notte ad aprile 2024
Risposta di RR, il giorno 8 mag 2024
Dear HelennaThank you for choosing Sure Stay and taking the time to share your experience. We are happy to be able to meet your expectations. Looking forward to see you soon for another superior stay.

10/10 Eccellente

Mereia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It’s coo
Soggiorno di 3 notti a febbraio 2024
Risposta di RR, il giorno 15 apr 2024
Dear MereiaThank you for choosing Sure Stay and taking the time to share your experience. wed are happy to know t5hat our team was able to meet your expectations. Looking forward to see you soon for another superior stay.

4/10 Scarso

Elissette

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room looked nothing like pictured, not cleaned, smelt horrible.
Soggiorno di 1 notte ad aprile 2024
Risposta di RR, il giorno 15 apr 2024
Dear ElissetteThank you for choosing Sure Stay and taking the time to share your concerns. We are sad to know that our team was not able to meet your expectations. We will investigate your concerns and use this feedback to ensure superior services to all guests. Looking forward to see you soon for a satisfying stay.

8/10 Buono

Khalil

Soggiorno di 1 notte ad aprile 2024
Risposta di RR, il giorno 30 apr 2024
Dear Khalil Thank you for choosing Sure stay and taking the time top appreciate the team efforts with your rating. Looking forward to see you soon for another superior stay.

10/10 Eccellente

Mocha

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
It was a nice stay and they take cash deposit which is always helpful!
Soggiorno di 1 notte ad aprile 2024
Risposta di RR, il giorno 10 apr 2024
Dear MochaThank you for choosing Sure stay and taking the time to share your feedback. We are happy to be able to make your stay comfortable. Looking forward to see you soon for another satisfying stay.

8/10 Buono

Donte

Soggiorno di 1 notte ad aprile 2024
Risposta di RR, il giorno 9 apr 2024
Dear DonteThank you for choosing Sure stay and taking the time to complete the survey. We value your feedback and your business. Looking forward to see you soon for another satisfying stay.

6/10 Soddisfacente

antwuan

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
the room had a bad smell of fumes
Soggiorno di 1 notte ad aprile 2024
Risposta di RR, il giorno 8 apr 2024
Dear AntwuanThank you for choosing Sure stay and taking the time to share your feedback. We use hospitality brand approved cleaning products for the guest rooms. But we do understand that some guests are sensitive to certain products. we apologize for any inconvenience caused. Looking forward to see you soon for a satisfying stay.

8/10 Buono

Becky

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was quiet despite being close to the freeway. I liked the wood floors instead of carpet.
Soggiorno di 1 notte a marzo 2024
Risposta di RR, il giorno 25 mar 2024
Dear BeckyThank you for choosing Sure stay and taking the time to complete the survey.We are humbled to know that our team was able to meet your expectations. Looking forward to see you soon for another superior stay.

2/10 Terribile

Mistie

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We booked the room for 2 adults and 2 children we were guven one towel. When i asked for more towels they said that they were short of towels and offered me 2 more hand towels. The light in thr bathroom did noy work, again was told there was nothing they could do about it. The garbage cans were missing bags and there was not soap or conditioner in the room. The breakfast was very limited and cold.
Soggiorno di 1 notte a marzo 2024
Risposta di RR, il giorno 25 mar 2024
Dear Mistiethank you for choosing Sure stay and taking the time to share your feedback. We will investigate your concerns and use your feedback to train our staff and provide superior services to all guests

4/10 Scarso

Jin

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Not too bad.
Soggiorno di 1 notte a marzo 2024
Risposta di RR, il giorno 1 apr 2024
Dear JinThank you for choosing Sure Stay and taking the time to share your experience. Your feedback is valuable to us. . Looking forward to see you soon for a superior experience.

6/10 Soddisfacente

Claudia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Nice staff. Good room. Was clean. Not best area to stay at.
Soggiorno di 1 notte a marzo 2024
Risposta di RR, il giorno 25 mar 2024
Dear ClaudiaThank you for choosing Sure Stay. Thank you for appreciating the property and the team. Looking forward to see you soon for another satisfying stay.

10/10 Eccellente

Benjamin

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great service
Soggiorno di 1 notte a marzo 2024
Risposta di RR, il giorno 19 mar 2024
Dear BenjaminThank you for choosing Sure stay and taking the time to share your experience. We are humbled to know that our team was able to make your stay comfortable. Looking forward to see you soon for another superior experience.

10/10 Eccellente

Nancy

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di RR, il giorno 19 mar 2024
Dear NancyThank you for choosing Sure Stay and appreciating the team efforts with your rating for the property. we are happy to be able to meet your expectations. Looking forward to see you soon for another superior stay.

8/10 Buono

Nikole

Viaggio con animali domestici
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Wasn’t terrible, better than I expected. Breakfast was good, beds were OK. Bathroom could’ve been cleaned better and all the toiletries were empty or almost empty. Homeless seeming ppl walking around all hours of the night and the parking lot has an idiotic layout! I’d stay here again if I needed to.
Soggiorno di 1 notte a marzo 2024
Risposta di RR, il giorno 12 mar 2024
Dear Nikolethank you for choosing Sure Stay and taking the time to review the property. By letting us know what you liked and what can be improved, you are helping us in providing superior services to all guests. Looking forward to see you soon for a satisfying stay.

10/10 Eccellente

Kristina, Lodi

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff. they are awesome!
Soggiorno di 1 notte a marzo 2024
Risposta di RR, il giorno 7 mar 2024
Dear Kristianthank you for choosing Sure Stay and taking the time to share your valuable feedback. We are humbled to know that our team was able to make your stay comfortable. Looking forward to see you soon for another superior stay.

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a marzo 2024
Risposta di RR, il giorno 11 mar 2024
Dear DavidThank you for choosing Sure Stay and appreciating the team efforts with a perfect rating. We are humbled to be able to make your stay comfortable. Looking forward to see you soon for another superior stay.

2/10 Terribile

Cassandra

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
This hotel is not all it's advertised to be! Although the room its self was "clean" the outside and surroundings weren't the best. The "Garden view" room that we got overlooked the free way entrance.... not a garden. False advertisement at its finest. The area and other guests were definitely questionable and we honestly felt very unsafe at this property.
Soggiorno di 1 notte a marzo 2024
Risposta di rr, il giorno 6 mar 2024
Dear CassandraWe are sad to know that we were not able to meet your expectations. Looking forward to see you soon for a satisfying stay

2/10 Terribile

Claudia

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di RR, il giorno 6 mar 2024
Dear ClaudiaThank you for choosing Sure Stay.We are sad to know that our team was not able to meet your expectations.Looking forward to see you soon for a satisfying stay.

10/10 Eccellente

Desirae

Good stay
Soggiorno di 1 notte a febbraio 2024
Risposta di RR, il giorno 4 mar 2024
Dear DesiraeThank you for choosing Sure Stay and taking the time to share your valuable feedback. We are happy to be able to meet your expectations. Looking forward to see you soon for another superior stay.

6/10 Soddisfacente

Klydezja, Las Vegas

Soggiorno di 2 notti a febbraio 2024
Risposta di RR, il giorno 29 feb 2024
Dear KlydezjaThank you for choosing Sure Stay and taking the time to complete the survey. We value your business and the feedback. Looking forward to see you soon for a superior experience.

2/10 Terribile

Armando

Non mi è piaciuto: Personale e servizio e servizi
The person working the desk sat night 2/24/24 banged on my door and window like the police. The rooms have phones. If you need to contact a guest call. They made me move my truck. I am paralyzed and in a wheelchair all the handicap spots were taken. People were parked in the hash marks in between the handicap spots. But they made me move from the spot i was parked in so the security gaurd could park there. No signage saying I couldnt park there.
Soggiorno di 2 notti a febbraio 2024
Risposta di RR, il giorno 1 mar 2024
Dear Armandothank you for choosing Sure Stay and taking the time to share your concern. We apologize for the inconvenience caused and will investigate the reasons for being asked to move your vehicle. Looking forward to see you soon for a satisfying stay.

6/10 Soddisfacente

Kevin

Non mi è piaciuto: Pulizia
Soggiorno di 7 notti a febbraio 2024
Risposta di RR, il giorno 28 feb 2024
Dear KevinThank you for choosing Sure Stay and taking the time to share your feedback. we are happy to be able to meet your expectations. Looking forward to see you soon for another superior stay.

8/10 Buono

Anthony

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Spacious
Soggiorno di 1 notte a febbraio 2024
Risposta di RR, il giorno 26 feb 2024
Dear AnthonyThank you for choosing Sure stay and taking the time to review our property. We are happy to know that our team was able to meet your expectations and make your stay comfortable. Looking forward to see you soon for another superior stay.