Hotel a Scales Mound

“While the room was clean, the sink was missing the drain flange was missing causing it to leak. No one did any housekeeping to this room while we stayed here. They did not replace towels or toilet paper when this would have been basic needs. The lady at check out was busy on the computer during check out and it appeared that she was playing a video game. She didn't even pause to take the key cards from me. The key cards had to be replaced multiple times as they wouldn't work in our hotel room...

“The elevator was broken and the room had no air conditioning however staff did not tell us this at check-in. We arrived back to our room at 11:30 PM to find it HOT! There was no one working over night so after repeated phone calls and wondering the front desk to get some help we packed up and left. It was awful!”

“*”

“We have stayed here twice now, and both experiences were fantastic. Great service, great breakfast bar, friendly staff, the place is clean and well kept.”

“It was beautiful and clean but they don’t clean out room which we stayed 2 nights. We had to call down they apologize and brought towels”

“This is a hidden gem that I will be staying at anytime I am in Dubuque. Love the location. Everything super accessible.”

“Loved the stay we had here. No issues at all.”

“Easy to check in. Cute rooms and beautiful property. Staff was lovely.”

“Piacevole pernottamento per una breve tappa. Camera pulita e spaziosa. Personale gentile. Colazione continentale. Posizione non centralissima ma si raggiunge Downtown in pochi minuti in macchina”

“Great staff. Room was very clean and very quiet. There is a large deck off the back of the hotel overlooking a pond that was very nice.”

“Everything was perfectly ”

“Good place for a nice stay.”

“Was greeted at check-in with a sign that the pool is unavailable due to maintenance. Ouch. Off to a disappointing start. Was just there for the night, so no high expectations. However the “out-of-order” pancake maker also put a damper on my morning. Otherwise a relatively decent place with creative decor, and not too expensive.”

“Room had damage to walls, loose floor tiles in the bathroom, water damage on the ceiling in the bathroom, and the thermostat did not control the temperature. For 250 a night I would expect the rooms to be taken care of.”

“Front desk was helpful when adding on an extra days stay, pool and hot tub were clean. Staff was nice.”

“The TV didn't work. There was a long sheet about how to get it working but who has that time? How about using the remote as usual? Every hotel should have blackout drapes but they did not. People moved into next room with a non-stop yipping dog. The stay overall was great but for price these issues need attention.”

“The hotel seems to be under construction and not up to snuff. There were strange smells immediately in the lobby. The pool was out of order and this was a big disappointment. The sheets were wrinkled as if someone had just used them or they had sat in a wrinkled pile. There was a rip in the curtains. The bathtub drain did not close to seal the tub so I could not take a bath. It was dirty all around the drain. The shower head had pink gunk on it. The lock on the door was broken. After...

“Meraviglioso albergo e personale gentilissimo.”