Hotel vicino a Shops at Willow Lawn - Richmond

“It was skeptical at first. I didn’t know what we were getting ourselves into, then I met who also was staying there, it was not all that bad. I had a good time. We were not there as much. Pinball is great if you know how to play. Thank you.”

“Clean and modern. Safe area. Close to restaurants and shops. Convenient drive to downtown. Only annoyance was one of the two elevators being out of service. ”

“Clean. The rest is eh”

“Clean room, friendly staff.”

“We had two rooms. Room 512 had a nasty odor. It was very difficult to be in the room, let alone sleep. We kindly explained our situation to the front desk receptionist and she absolutely refused to change our room. We had not used the room or unpacked. She said the best she could do was have the maintenance man 'spray something'. She even told us that the hotel was not full but she could NOT offer us another room. We will never stay at Candlewood Suites again.”

“For the cost the room was very run down! The bed was uncomfortable and it felt dirty. I was very disappointed!”

“Trash, on the hall way. bathroom faucet don’t work Kitchen very old Pillows blankets are smell cigarettes Foor carpet wasn’t clean $200 hotel like stay in the cheap motel Pictures show different than reality ”

“All was good except the elevators. Only one of 2 worked and I felt very uncomfortable riding it as it did not go to the correct floor and shook violently when stopping”

“We stayed in a two-queen-bed suite and were impressed by how spacious it was. The hotel is relatively new, and everything—from the room to the common areas—felt clean and well-maintained. That said, the hotel gets extremely busy on weekends, especially during events like the Jefferson’s Cup. With so many families staying there, it can get quite noisy at night, with kids running through the hallways and in nearby rooms. If you're a light sleeper or looking for a quieter stay, that’s something to...

“Beautiful location. Great staff. Wonderful food. Best coffee I have ever had. ”

“Room was in terrible condition. Floors were ripped up, paint was peeling off the walls, tried to get towels and they told me they had none. No one was ever at the front desk or answering the phone. They also don’t offer housekeeping on the weekends. Our toilet stopped working and instead of coming to fix it they handed my husband a plunger and told him to try that. Do not recommend this hotel.”

“Classic historical hotel. Recommend staying in the garden area in spring. Very nice staff. Adorable cat Annabelle greets you in the lobby. Safe location. Bed was very comfortable. ”

“Great”

“The hotel at Richmond was great but we than booked from 26 to 28 July the Kimpton Monaco at Washington, arrived at hotel but they haven’t seen any booking from you although you’ve sent me your confirmation Itinerary # 72617050417071 This is very bad surprise tks”

“Room was much smaller than what was seamed on photos. Wide angle view makes us look much larger. Bathroom was fine but the actual room just enough space for bed and 1-2 feet are on each side of bed. That was it. No place to put your clothes. Only hooks on wall. Fridge will hold minimal items maybe one full subway sandwich so pack accordingly. They would not switch room to a larger one even when available for additional charge (maybe their policy is different but still did not expect that). No...

“Over booked rooms and expected customers to be satisfied with roll out beds due to their mismanagement.”

“The room was lovely and spotless. The grounds are beautiful. Judy does a delicious breakfast! She was very friendly and chatted a bit, which I appreciated since I was the only guest at the table.”

“Did not like the location and accessibility to the area”

“Very clean. Staff was amazing!!! Just a heads up-the rooms do not have a safe in them, if that is something you need!”