Dear M. Damiano, It was a pleasure having you as our guest at The Grand Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Kind regards, Claudio Bono Area Hotel General Manager

Dear Guest, We are delighted you enjoyed your stay at The Grand Hotel! Thank you for letting us know we exceeded your expectations for an absolutely perfect experience. We appreciate you choosing us for your visit to Sunnyvale in the heart of Silicon Valley, and we look forward to welcoming you back on your next trip to our area.Kind regards, Claudio Bono Area Hotel General Manager

Dear Christina, Thank you for being our guest. We are glad we were able to provide you with an overall pleasant stay and liked your spacious room and soaking tub. However, we want to apologize for the issues you had with our elevators during your visit. We certainly understand your frustration, and we are very sorry for the inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We value your business and look forward to seeing you again soon.Kind regards, Claudio Bono, Area Hotel General Manager

Dear Alvin, Thank you for giving The Grand Hotel a high rating! We hope that you had a positive experience overall. However, we apologize for the inconvenience you experienced with the water heater during your stay. We appreciate you bringing this to our attention, and we will share your comments appropriately. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Kind regards, Claudio Bono, Area Hotel General Manager

Dear Musa, Thank you for taking the time to share such wonderful feedback about your stay at The Grand Hotel. We are delighted you enjoyed every aspect of your visit to our boutique hotel! We would love to be your home away from home whenever you come back to Sunnyvale. We hope you are already planning a return trip for another great visit!Kind regards, Claudio Bono Area Hotel General Manager

Dear Igor, Thank you for your recent feedback. We are sorry to read the review and will provide your remarks to our team. We hope to have the opportunity to serve you next time. Kind regards, Claudio Bono, Area Hotel General Manager

Dear Sou, Thank you for taking the time to share such wonderful feedback about your stay at The Grand Hotel. We are glad to read you loved our spotless property and rooms along with the amenities. We value your comments regarding the parking and tub. Your feedback is important to us as it helps to improve our guest experience going forward. We hope you are already planning a return trip for another great visit!Kind regards, Claudio Bono, Area Hotel General Manager

Dear Misako, Thank you for being our guest and sharing your kind feedback. We are delighted we exceeded your expectations with our well-appointed accommodations, and we appreciate you sharing the experience of relaxing and socializing with other guests. It was our pleasure hosting you at The Grand Hotel, and we love knowing that we will be your hotel of choice every time you are in the area.Kind regards, Claudio Bono, Area Hotel General Manager

Dear Nam, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel's location to be convenient during your stay. We understand the importance of a prime location for our guests' overall experience. However, we sincerely apologize for any shortcomings you experienced with our room service. Providing exceptional service is a top priority for us, and we regret any inconvenience this may have caused you. Your comments are invaluable to us as we continually strive to improve and exceed our guests' expectations. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Kind regards, Claudio Bono Area Hotel General Manager

Dear Richard, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at The Grand Hotel and found the accommodations spacious and well-appointed. Providing prompt and attentive service is always our priority, and we're glad to know that it contributed to your positive experience. We take great pride in maintaining a beautiful property for our guests to enjoy, and we're thrilled that you appreciated it. Your comments regarding the bed and breakfast will be taken into consideration as we strive to continuously improve our offerings. Nonetheless, we're pleased that you found value in your stay and overall had a fantastic experience with us. We hope to have the pleasure of welcoming you back on your future travels.Kind regards, Claudio Bono Area Hotel General Manager

Dear Krish, We are thrilled to hear that you had a great experience at The Grand Hotel! It's wonderful to know that you enjoyed your stay with us and that you would love to return. We strive to provide exceptional service and create memorable experiences for our guests, so your kind words truly mean a lot to us. We look forward to welcoming you back for another fantastic stay in the future!Kind regards, Claudio Bono Area Hotel General Manager

Dear Shatee, We apologize for the inconvenience you encountered during your stay with us. We regret not meeting some of your expectations in the room. The water outage and subsequent discoloration were indeed unfortunate occurrences, and we are actively addressing these issues to prevent any recurrence. We also apologize for the inconvenience caused by the TV channels not functioning properly throughout your stay. Regarding breakfast, we understand your disappointment and will work diligently to improve. Your feedback is invaluable to us, and we assure you that your concerns will be addressed promptly to enhance the experience for our future guests. We truly hope you will reconsider and give us another opportunity to exceed your expectations in the future. Kind regards, Claudio Bono Area Hotel General Manager

Dear Charlene, We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. It concerns us to hear about the maintenance issues you encountered. This will be shared with our team so the necessary actions can be taken. Also, we regret that our front desk team was unable to provide the assistance you needed. It is our hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Kind regards, Claudio Bono Area Hotel General Manager

Dear Ruhai, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Grand Hotel. We look forward to your return and wish you all the best with your future travels.Kind regards, Claudio Bono, Area Hotel General Manager

Dear Tim, We are delighted to hear that your check-in and check-out processes went smoothly during your recent stay with us here at The Grand Hotel. Providing efficient and hassle-free service is a top priority for our team. We also appreciate your feedback regarding the breakfast. Thank you for sharing your thoughts with us, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future.Kind regards, Claudio Bono Area Hotel General Manager

Dear Luis, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Kind regards, Claudio Bono, Area Hotel General Manager

Dear Xiaoxiang, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found your room to be clean, quiet, and convenient with easy parking and a focus on safety. However, we sincerely apologize for not meeting your expectations regarding the breakfast choices. Your comments are invaluable to us, and we will certainly take them into consideration to enhance our offerings and ensure a more satisfying experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with an improved stay.Kind regards, Claudio Bono Area Hotel General Manager

Dear Jocelyn, Thank you for staying with us and for writing a review. We apologize for the inconvenience you experienced regarding the delay in refunding the deposit. Our team strives to promptly process all refunds, and we regret that this was not the case in your situation. Rest assured, we will investigate the matter thoroughly and ensure that your deposit is returned to you promptly. Thank you for bringing this to our attention, and we appreciate your patience and understanding. If you have any further concerns or questions, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to serve you better in the future.Kind regards, Claudio Bono Area Hotel General Manager

Dear Trini, Thank you for choosing to stay with us and for sharing your rating. On behalf of our entire team, please accept our sincere apologies for not meeting your expectations. We hope you will consider giving us another opportunity to provide you with the outstanding service and hospitality you should always receive as our guest. Kind regards, Claudio Bono, Area Hotel General Manager

Dear Jeffrey, Thank you for sharing your rating with us. We are happy that your overall experience was a good one but we regret not meeting some of your expectations. We hope you will give us another opportunity to gain your trust in the future.Kind regards, Claudio Bono Area Hotel General Manager

Dear Henry, We appreciate you choosing us and leaving your comments. Please accept our apologies for the service issues you experienced. Our primary focus is on outstanding hospitality to every guest; therefore, we will share this with our team. Thank you for your feedback, and we hope that you will give us another opportunity in the future.Kind regards, Claudio Bono,Area Hotel General Manager

Dear Santosh, Thank you for your feedback. We greatly appreciate your positive comments regarding our clean rooms and convenient location. However, we regret any disappointment caused by the breakfast that we serve. We are constantly striving to improve and will take your feedback into consideration as we work to enhance our offerings for our guests' satisfaction. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Kind regards, Claudio Bono Area Hotel General Manager

Dear Denise, Thank you for sharing your rating with us. We are disappointed that you did not enjoy the exceptional experience we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Kind regards, Claudio Bono Area Hotel General Manager

Dear Richard, We are thrilled you had an excellent stay at The Grand Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Kind regards, Claudio Bono Area Hotel General Manager

Dear Gregory, Thank you for the fantastic review of The Grand Hotel in Sunnyvale! We are delighted our excellent location worked well for your plans. Thank you again for being our guest, and we look forward to serving you on your next trip to this high-tech, high-energy area!Kind regards, Claudio Bono Area Hotel General Manager

Dear Scott, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the spacious and lovely villa upgrade with convenient parking nearby. However, we apologize for any inconvenience you experienced during breakfast service, including the need to request replenishments. Your comments are valuable to us as we continuously strive to improve our services and ensure a more personalized and seamless guest experience. We appreciate your acknowledgment of our beautiful facility and hope to have the opportunity to welcome you back to The Grand Hotel for a more enjoyable stay in the future.Kind regards, Claudio Bono Area Hotel General Manager

Dear Mr. Mohammadreza, We are delighted you enjoyed your time with us and that you especially loved the well-maintained accommodations at our boutique hotel. Thank you for your generous rating, and we look forward to welcoming you back to The Grand Hotel whenever your travels bring you to Silicon Valley again.Kind regards, Claudio Bono,Area Hotel General Manager

Dear Kyunga, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be centrally located and that you enjoyed the spaciousness and tranquility of your room. We appreciate your comments regarding the look and feel of the furniture and décor, and we will certainly consider this for future improvements. It's wonderful to know that you found our hotel to be a clean and safe option for your stay in Sunnyvale. We hope to have the opportunity to welcome you back for another pleasant experience at The Grand Hotel.Kind regards, Claudio Bono Area Hotel General Manager

Dear Leonardo, We are delighted to hear that you had such a wonderful experience during your stay with us! Providing exceptional service, comfortable accommodations, and enjoyable amenities such as our happy hour, delicious breakfast offerings, and spacious rooms are our top priorities. It's fantastic to know that you particularly enjoyed the soaking tub in your room. We greatly appreciate your positive feedback and look forward to welcoming you back to The Grand Hotel for another memorable stay!Kind regards, Claudio Bono Area Hotel General Manager

Dear Angela, Thank you for staying with us and for writing a review. We apologize for the inconvenience caused during your stay with us. We regret to hear that you found our breakfast offerings below your expectations. We will certainly review our breakfast menu to ensure improvements are made. Additionally, we apologize for any disturbances caused due to the noise. Please know that we take your feedback seriously and will make every effort to address these issues promptly to enhance the overall guest experience. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards, Claudio Bono Area Hotel General Manager

Dear Samuel, Thank you for taking the time to review your stay. We regret not meeting some of your expectations during your recent visit. We are extremely sorry for any disappointment you had due to not receiving the room you reserved. We will address your concerns with the appropriate department and ensure this is not repeated. We appreciate your patience and hope you will give us another chance to provide you with the seamless service we are known for.Kind regards, Claudio Bono Area Hotel General Manager

Dear Blanka, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Kind regards, Claudio Bono Area Hotel General Manager

Dear Ashlee, Thank you for choosing to stay with us and for taking the time to share your experience. We're thrilled to hear that you found The Grand Hotel to be the perfect place for your stay. Our convenient yet serene location aims to provide the best of both worlds. It's wonderful to know that you enjoyed the spaciousness of your room, along with the added perks of a double vanity and a walk-in shower. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future.Kind regards, Claudio Bono Area Hotel General Manager

Dear Victor, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Grand Hotel, and we look forward to welcoming you back soon.Kind regards, Claudio Bono Area Hotel General Manager

Dear Evelina, We sincerely appreciate your feedback and are delighted to hear that you found our hotel to be very new and clean. We are pleased that you found our location convenient and appreciated the ease of free parking. However, we apologize for any inconvenience regarding the minimal amenities and the lack of power outlets and USB plugins. Your comments regarding the breakfast options are duly noted, and we will strive to enhance our offerings to better meet your expectations. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an improved experience in the future.Kind regards, Claudio Bono Area Hotel General Manager

Dear Todd, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure to host you at The Grand Hotel; we hope to see you again soon. Kind regards, Claudio Bono Area Hotel General Manager

Dear Rafiq, We greatly appreciate your feedback and are thrilled to hear that you had an enjoyable overall experience with us. Your comments regarding the breakfast options are duly noted, and we apologize for any inconvenience this may have caused. Rest assured, we will take your suggestions into consideration to enhance our offerings and ensure a more fulfilling dining experience for our guests in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Kind regards, Claudio Bono Area Hotel General Manager

Dear Michelle, We are delighted to hear that your experience at The Grand Hotel exceeded your expectations in every aspect. It brings us immense joy to know that you found our accommodation to be exceptional while also being budget-friendly. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Thank you for choosing The Grand Hotel for your stay.Kind regards, Claudio Bono Area Hotel General Manager

Dear Edwin, We sincerely appreciate your feedback and are happy to hear that you found our establishment to be a pleasant place to stay. However, we are sorry to learn about your dissatisfaction regarding the smoking fee you were charged. We take all guest concerns seriously and would like to investigate this matter further to ensure accuracy. One of our associates will get in touch with you to discuss this further. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind regards, Claudio Bono Area Hotel General Manager

Dear Gregg, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel generally nice, although we regret to learn that your recent experience fell short of your expectations. We apologize for the inconvenience caused by the sink drainage issue and the reduced quality and variety of breakfast offerings during your stay. Please rest assured that we take your comments seriously and will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more satisfying stay.Kind regards, Claudio Bono Area Hotel General Manager

Dear Timothy, We are thrilled you had an excellent stay at The Grand Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Kind regards, Claudio Bono Area Hotel General Manager

Dear Janay, We sincerely appreciate your positive feedback regarding your recent stay at The Grand Hotel. It brings us immense joy to hear that you found our accommodations to be very nice and clean, providing a comfortable experience for you and your family during your visit. We are thrilled to learn that you would consider staying with us again in the future. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Kind regards, Claudio Bono Area Hotel General Manager

Dear Christen, Thank you for sharing the nice rating about your experience at The Grand Hotel. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Kind regards, Claudio Bono Area Hotel General Manager

Dear Kathleen, Thank you for staying with us and for writing a review. We regret the power outage that occurred, causing a lack of lighting in the stairwell and hindering your ability to use the room key. The safety and comfort of our guests are our top priorities, and we understand the impact this had on your overall experience. Please be assured that we are actively addressing the issue to prevent such occurrences in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive stay.Kind regards, Claudio Bono Area Hotel General Manager

Dear Sandra, Thank you for staying with us and for writing a review. We sincerely apologize for the inconvenience you experienced during your recent stay with us. We regret the initial challenge with locating your reservation and assure you that we are actively addressing our reservation system to prevent such occurrences in the future. We apologize for the inconvenience caused by the non-functional fireplace and the limitation of the heater. Please know that your feedback is invaluable, and we are committed to enhancing our services to provide a more enjoyable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Kind regards, Claudio Bono Area Hotel General Manager

Dear Christopher, Thank you for staying with us and for writing a review. We apologize for the inconvenience you experienced during your stay at our hotel. We regret that you encountered cleanliness issues in our central continental breakfast room. Our team takes these matters seriously, and we assure you that immediate actions are being taken to address and rectify the situation. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Kind regards, Claudio Bono Area Hotel General Manager

Dear Rekha, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Grand Hotel, and we look forward to welcoming you back soon.Kind regards, Claudio Bono Area Hotel General Manager

Dear Christopner, We sincerely appreciate your positive feedback regarding our spacious rooms featuring a King Bed and Jacuzzi tub. We are delighted to hear that you enjoyed the warm hospitality of our front desk team and the Happy Hour drinks. It is our commitment to provide a comfortable and enjoyable stay, and we look forward to welcoming you back for another memorable experience. Thank you for choosing The Grand Hotel.Kind regards, Claudio Bono Area Hotel General Manager

Dear Daniel, Thank you for taking the time to share your feedback with us. We appreciate your recognition of our property, and we sincerely apologize for the inconveniences you experienced during your stay. It is disheartening to learn about the issues with the heating in the first room and the maintenance issue in the subsequent room, along with the cleanliness problem. We understand the importance of comfortable and clean accommodation, and we regret that we fell short of your expectations. Please be assured that we will address these concerns with our team to ensure improvements are made. We value your input and hope to have the opportunity to welcome you back for a more seamless experience in the future.Kind regards, Claudio Bono Area Hotel General Manager