Chalet a Town of New Haven

“Great room, clean, no carpet, new and with full blackout shades! Loved it! ”

“Badly in need of renovations. The “executive suite” room was dark and gloomy and had stains on the couch. The doors and woodwork were worn and dirty. A fresh coat of paint and a two minute cleaning of the porch would have done wonders for the experience”

“The staff was great, friendly, and super helpful. The lobby is nice and the room was good aside from being unable to avoid being sprayed in the face by cold water each time we used the shower as there is no way to avoid it. Our room was also not cleaned once during our stay. Minor complaints, overall it was a decent place to stay. ”

“The bathroom had ZERO counter space. We had to switch rooms because the first one reeked of cigarette smoke. Not the hotel's fault, but the cleaning staff should have done a more thorough job cleaning or let it air out before assigning people to the room.”

“Staff was rude when I addressed a billing issue.”

“Tutto ok”

“Quick overnight trip on our travels. Left pretty early in the morning to get to our destination. I forgot to turn in our room keys, called from the road and they weren't jerks about it, so that was nice.”

“Dirty hotel. Smelled bad, everything was broken and nobody cared.”

“Our first room was so musty, we asked to change. After checking three other rooms, we ended up with a nice, clean room that didn't smell. The shower stall handle was missing and mattress uncomfortable unfortunately. The breakfast was top notch. All the staff were super friendly and helpful. Can't say we'd stay here again though.”