Università di Leida: Tour e Visite Guidate

Nedslidt og snavset, defekt lamper, defekte samt manglende rullegardiner, terrassemøbler på tagterrasse fyldt med fuglelort og ubrugelige

Bell’hotel, ottimi servizi. Posizione centralissima

The property is in a lovely location but communication from the staff prior and during the stay was poor. Check-in was also very poorly done and communicated. We communicated that we would be arriving for late check-in a week prior to our stay multiple times via email and phone call with no clear communication back. Upon arrival they couldn’t locate our reservation and then we had to have the property security to get us the keys to our accommodation. It appears to be a systemic issue.