Hotel vicino a Virginia Lake Park - Reno

“This hotel is way over priced and lack of proper management. When we arrived at our room, by the door there was still a pile of garbage left by the previous owner. Inside the kitchen cabinet, the trash can was full as well. We had to call the housekeeping which was the front desk twice to have them removed. Yet the hotel has audacity to charge us $120 pet cleaning fee for just one night, which added to the bill and made it total $700, not mention the low quality breakfast choice. This is a...

“I treated my parents to a birthday trip here and they loved it!”

“Parking was hard and there was a Coke missing from the minibar”

“The trip was amazing it was my first time going on vacation with my family. 10 stars the staff was great and the resort was fabulous.”

“Conveniently located near the airport (almost walking distance) and they offer a free shuttle. The price was reasonable and the rooms were very clean and quiet. The complimentary breakfast was very good as well.”

“La camera era enorme, oltre al letto king c'era un divano, un tavolo con 4 sedie, una cassettiera con frigo, microonde e TV. La camera era un po' polverosa, con una (piccola) ragnatela sul lampadario, il bagno pulito. Parcheggio comodo, zona ben servita”

“proximity to airport. beautiful facility.ac worked bery well.”

“Staff was really friendly and likable, helpful. The breakfast was great. Lots of options and well done. Great staff. The room was looking a little worn….could probably use a deep clean and some fresh paint, but was neat and bed was comfortable and clean. The only complaint was the shower. The drain didn’t work well and we were standing in an inch or two of water. We were afraid it was going to overflow.”

“Clean, quiet room.”

“Quiet and comfortable”

“Property location was great. There is a miscommunication between Expedia and that hotel though, if you book the accessibility room there is NO sofa bed like Expedia says they have! They didn’t tell us that when we checked in which was a huge bummer”

“Clean, large room. Restaurant and bar in building, easy to locate, downtown Reno.”

“Great location, near the airport and a nice mall. The hotel itself is spotless and modern. We had a three year-old with us so we booked a separate bedroom suite. Both the bedroom and living/kitchen area were spacious and the layout was perfect for her early bedtime. I'd definitely stay there again.”

“Great service”

“We enjoyed a great breakfast!”

“Very good service”

“Good”

“Rooms smelled like pot. Had to get 1 room switched. Pool was not in service.”

“The door lock didn’t work for us had to contact someone to give us a code to be able to get in. The WiFi was ridiculous, hardly worked. The sink faucet was so loose felt like turning on the water would rip the faucet off its brackets. The TP holder was broken. Was a good price but everything was cheaply made and breaking.”

“We tried to check in and couldn't get into the room. The code we were given got us into the building. But the code to get into our room wouldn't open the door. After trying multiple times without success, we tried contacting Hotels.com to get advice. We were unable to reach a real person for help. Since we needed to have a room for the night, we got a room at Comfort Suites instead. We're extremely frustrated and will be seeking a refund for this room we were unable to use.”