Hotel vicino a Waterloo Region Museum - Kitchener

“Loved the cleanliness and coffee availability throughout day”

“Because we were there on a holiday Monday we assumed the breakfast would be open for weekend hours. We were down at 9:15 and told them that 13 more from our party were coming down. They said they closed breakfast at 9:30. But, the lovely lady in charge of breakfast hustled to add fresh food and set up tables. That was pretty incredible. Some of the clean up staff gave us side eye, but it worked out.”

“I booked the hotel based on location. The breakfast was average, not sure if the eggs were powdered eggs. The room was clean. The window screen was broken, luckily it was too early for bugs.”

“There was a prostitute in the hotel room next to me. Men coming to the room every 20 minutes. As a business woman travelling alone it was very unsettling. I did call to complain, they tried to resolve the situation but after the issue continued I requested to move rooms at 11pm. I was appreciative of them being able to accommodate me in a different room.”

“Used to be a great deal to stay at residences for ball tournaments very cheap, but knowing what you’re getting. Now they charge hotel prices without offering any hotel perks or conveniences. Single beds are garbage, paper thin walls and the tv picture and sound in every room for our team cut out and froze every 14 seconds. Really disappointed this time around. If we’re paying hotel prices, we will just stay at an actual hotel next time. Big positive was the lady at the front desk was fantastic...

“Missed it!”

“Great luxury resort/spa. Great outdoor pool, fitness facility, as well as great dining. ”

“The bed hurt my back. I could not have a full night sleep.”

“Easy check in. Staff extremely friendly and helpful. Stay was great. ”

“The property was terrible. The king bed in my room was partially broken, the carpets stained, and the furniture and couch were beaten and stained. The sliding door didn’t latch properly, and barely opened or closed. I wouldn’t EVER stay there again.”

“The staff was very thoughtful and courteous. The room was clean and very practical.”

“The rooms are OK. The hotel is dated, but the price was OK. Just off the highway very convenient. The staff was very knowledgeable and helpful.”

“Very polite and helpful staff”

“Place was neat Place was clean Comunication was pitiful regarding gaining access into the building. Poor communication regarding parking after the fact of booking the room but made up for it by answer the phone and giving accurate details Couch is needs to be replaced. 110 v outlets... more need to be changed to have built in usb”

“El hotel bastante viejo, la alfombra sucia, el hotel con edredón viejo y muy delgado. No limpian el cuarto más que un día sí y uno no, lo peor es que solo te ponen en toda la estancia dos botellitas de agua, si pides más, te lo cobran o debes ir al gimnasio a llenar tu vaso.”

“All was good! ”

“The restaurant has unbelievably slow service. The food is good and the people are nice, but I have stayed here quite a few times and it’s always the same story with the restaurant.”

“Great place and location ”

“Fabulous Staff and property”